This article is a guide for New Alarms. Refer to this article if you have classic Alarms. See New Alarms vs Classic Alarms if you are unsure which version of Alarms you have.
This article describes the set of roles and associated permissions for Verkada Alarms.
Roles specify what tasks users can perform and what features users can access in Command.
Permissions are set using roles, which define the level of access users and groups have to devices and settings within sites/subsites.
See Roles and Permissions for Command for an in-depth explanation of the features and configurations available for overall Verkada Command usage and administration.
If a user is granted a key code to the alarm site, they can arm or disarm alarm sites as well as resolve an alarm via the keypad.
Site Admin
Can create or edit an alarm site.
Can arm or disarm alarm sites or resolve an alarm via Command.
Can add or remove Verkada devices and wired inputs/outputs on the site.
Can view all alarm activity and event history with historical video.
If added as a response contact for the alarm site, they can resolve an alarm and disarm the site through the incident link and agent call.
Site Viewer
Cannot create or edit an alarm site.
Cannot arm or disarm alarm sites or resolve an alarm via Command.
Can view all alarm activity and event history with historical footage.
If added as a response contact for the alarm site, they can resolve an alarm and disarm the site through the incident link and agent call.
No Access
Cannot view the alarm site.
If added as a response contact for the alarm site, they can resolve an alarm and disarm the site through the incident link and agent call.
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