This article is a guide for new Alarms. Refer to this article if you have classic Alarms. See New Alarms vs Classic Alarms if you are unsure which version of Alarms you have.
This article describes the set of roles and associated permissions for Verkada Alarms.
Roles specify what tasks users can perform and what features users can access in Command.
Permissions are set using roles, which define the level of access users and groups have to devices and settings within sites/subsites.
See Roles and Permissions for Command for an in-depth explanation of the features and configurations available for overall Verkada Command usage and administration.
Because organization and site permissions serve different purposes, they are separate. However, users need to have permissions set for these levels to fully use Command.
Site Admin
By default, can arm/disarm sites via Command and the Alarms mobile app. You can find the arm/disarm capability in the user settings profile (Site Access > Alarm User checkbox).
Set up new alarm sites and change all site settings, including trigger events and alarm response notifications/actions via Command and the Alarms mobile app.
Add or remove Verkada devices and wired inputs/outputs on the site/partitions.
View all alarm activity and event history with historical video.
Site Viewer
Cannot arm/disarm Alarm sites via Command.
When explicitly granted a keycode to the site, can arm/disarm an Alarm site only via the keypad.
View all alarm activity and event history with historical footage.
Live-Only Viewer
Cannot arm/disarm Alarms sites via Command.
When explicitly granted a keycode to the site, can arm/disarm an Alarms site only via the keypad.
See live video and new events on the Alarms site page.
No Access
Cannot arm/disarm Alarms sites via Command.
When explicitly granted a keycode to the site, can arm/disarm an Alarms site only via the keypad.
Unable to view any details about Alarms sites in Command.
Need more help? Contact Verkada Support.