This article is a guide for New Alarms. Refer to this article if you have classic Alarms. See New Alarms vs Classic Alarms if you are unsure which version of Alarms you have.
This article describes the set of roles and associated permissions for Verkada Alarms. For more information on roles and permissions for other Verkada product lines, see Roles and Permissions for Command.
Site-level roles determine the access a user or group has to devices in the site.
Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites.
Permissions considerations
Subsites inherit permissions from all parent sites, including the ultimate parent.
Users can belong to multiple groups. When roles conflict, the user receives the highest role granted directly or through any group.
Group-assigned roles can be manually upgraded but not downgraded. Remove the user from the group with the higher role to downgrade their access.
Site-level roles
No Access
No Access
Cannot view the alarm site.
If added as a response contact for the alarm site, they can resolve an alarm and disarm the site through the incident link and agent call.
Site Viewer
Site Viewer
Cannot create or edit an alarm site.
Cannot arm or disarm alarm sites or resolve an alarm via Command.
Can view all alarm activity and event history with historical footage.
If added as a response contact for the alarm site, they can resolve an alarm and disarm the site through the incident link and agent call.
Site Admin
Site Admin
Can create or edit an alarm site.
Can create and edit keycodes.
Can arm or disarm alarm sites or resolve an alarm via Command.
Can add or remove Verkada devices and wired inputs/outputs on the site.
Can view all alarm activity and event history with historical video.
If added as a response contact for the alarm site, they can resolve an alarm and disarm the site through the incident link and agent call.
If a user is granted a key code to the alarm site, they can arm or disarm the site and resolve an alarm via the keypad.
Set permissions
You will have access to all cameras, viewing stations, air quality sensors, intercoms, gateways, New Alarms, and Command Connectors once you have been granted permissions for a site.
Users
Users
In Verkada Command, go to
All Products > Admin 
.Under
Org Settings, select Users.Select a user.
At the top right, click Manage Roles.
Set the needed permissions.
Click Save.
Groups
Groups
In Verkada Command, go to
All Products > Admin .Under
Org Settings, select Groups.Select a group.
At the top, select Site Roles >
Manage Roles.Set the needed permissions.
Click Save.
Sites
Sites
In Verkada Command, go to
All Products > Admin .In the left navigation, select Sites.
Select a site to manage and in the right pane, click Manage
.In the top right, click Add to add a new user or group.
Select an existing user or group to edit their permissions.
Need more help? Contact Verkada Support.