This article describes the set of roles and associated permissions for Verkada Intercom. For more information on roles and permissions for other Verkada product lines, see Roles and Permissions for Command.

Site-level roles determine the access a user or group has to devices in the site.
Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites.

Permissions considerations

Subsites inherit permissions from all parent sites, including the ultimate parent.
Users can belong to multiple groups. When roles conflict, the user receives the highest role granted directly or through any group.
Group-assigned roles can be manually upgraded but not downgraded. Remove the user from the group with the higher role to downgrade their access.

Site-level roles

Verkada Intercom permissions determine who can receive calls, view intercom video, and unlock intercom doors. Intercom permissions depend on your site-level permissions and whether you're configured as a Receiver.

You must be configured as a receiver to receive calls.

At a high level, these are the permissions granted to each level of Intercom devices:

Receiver

Verkada Intercom Receivers have the baseline receiver permissions. A user's intercom permissions for a site are based on their baseline and site-level roles.

Receivers, such as Desk Stations and Session Initiation Protocol (SIP) phones, are not tied to a Verkada Command user. This means these receivers cannot be granted site-level permissions.

Regardless of their site-level permissions, a Receiver can:

Receive calls with video.
See 24/7 live intercom video, even if not on an active call.
Unlock the door both during and outside of a call.
Talk down to the intercom.

Live-View Only

Receive calls with video.
See 24/7 live intercom video, even if not on an active call.

Site Viewer

Receive calls with video.
See 24/7 live intercom video, even if not on an active call.
View historical video and events.

Site Admin

Receive calls with video.
See 24/7 live intercom video, even if not on an active call.
View historical video and events.
Unlock the door both during and outside of a call.
Unlock the door 24/7.
Talk down to the intercom.
Change Receivers and device settings.

Verify a user's eligibility to receive Verkada Pass calls

Users configured as receivers can answer calls from the Pass app. To check their eligibility, hover over next to the user's name in the receiver list.

A user who has previously logged in to Verkada Pass will see Pass App.
A user who has never logged in to the Verkada Pass will see Send Pass App Invite

Set permissions

You can set site permissions for existing users and groups by managing user roles, groups, or sites.

You will have access to all cameras, viewing stations, air quality sensors, intercoms, gateways, New Alarms, and Command Connectors once you have been granted permissions for a site.

Users

In Verkada Command, go to All Products > Admin .
UnderOrg Settings, select Users.
Select a user.
At the top right, click Manage Roles.
1. Set the needed permissions.
2. Click Save.

Groups

In Verkada Command, go to All Products > Admin .
UnderOrg Settings, select Groups.
Select a group.
At the top, select Site Roles > Manage Roles.
1. Set the needed permissions.
2. Click Save.

Sites

In Verkada Command, go to All Products > Admin .
In the left navigation, select Sites.
Select a site to manage and in the right pane, click Manage .
1. In the top right, click Add to add a new user or group.
2. Select an existing user or group to edit their permissions.