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Roles and Permissions for Mailroom
Roles and Permissions for Mailroom

Learn the roles and permissions for Verkada Mailroom

Updated this week

This article describes the set of roles and associated permissions for Verkada Mailroom.

See Roles and Permissions for Command for an in-depth explanation of the features and configurations available for overall Verkada Command usage and administration.


Org Admin

Note: By default, Org Admins are Site Admins.

  • Assign/remove Workplace Site Admin role.

  • Assign/remove Workplace Site Viewer role.

  • Import and modify sites.

  • Manage employees from site-specific and organization-level employee lists.

  • Edit site-specific and organization-level Mailroom settings.

  • Add/edit cameras (if the user is at least a Live-Only Viewer for the cameras in the site).

  • View Mailroom logs and analytics.

  • Scan in delivered packages.

  • Search for packages delivered.

  • View context camera footage (if the user has the appropriate camera permissions).

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

Site Admin

  • Manage employees from site-specific employee lists.

  • Edit site-specific Mailroom Settings.

  • Add/edit cameras (only if the user has at least a Live-Only Viewer role for Cameras).

  • Add/edit doors (only if the user is an Access Site Admin).

  • View Mailroom logs and analytics.

  • Scan in delivered packages.

  • Search for packages delivered.

  • View context camera footage (if the user has the appropriate camera permissions).

Site Viewer

  • View Mailroom logs and analytics.

  • Scan in delivered packages.

  • Search for packages delivered.

  • View context camera footage (if the user has the appropriate camera permissions).

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Manage roles

  1. In Verkada Command, go to All Products > Admin .

  2. Under Org Settings, select Users or Groups.

  3. Select the desired user or group.

  4. At the top right, click Manage Roles.

  5. On Manage Roles:

    1. Grant the desired site and/or Workplace subsite roles.

    2. Click Save.

Manage sites

  1. In Verkada Command, go to Products > Admin .

  2. In the left navigation, select Sites.

  3. Select a site.

  4. At the right, click Manage .

    1. In the top right, click Add.

    2. Select User or Group .

    3. Grant the desired roles for users and/or groups.

FAQ

How do I grant Mailroom permissions but not Guest permissions, or vice versa?

To separate these permissions, make your Mailroom site and Guest site separate sites entirely. Guest and Mailroom sites imported from the same site will share the roles given to users. Learn more about Roles and Permissions for Mailroom.

Can a Mailroom user get access to my cameras if they have “No Access” to the site in Command?

Mailroom users must have at least the Live-Only Viewer role for the cameras in the site to view the camera feeds in Mailroom.

What are the minimum permissions needed to see the Mailroom tab under All Products in Command?

Users must be at least a Site Viewer for 1 site to see the Mailroom tab under All Products.

What is the best role I should grant to my front desk receptionist?

It depends on the specific permissions you want to grant. In most scenarios, receptionists only need to be Site Viewers.

What access is needed to use the Mailroom app?

To use the Mailroom app to scan in packages, ensure that a user is at least a Site Viewer for the site(s) they need access to.

Related resources


Need more help? Contact Verkada Support.

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