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Enable Two-Factor Entry with Access Control

Learn how to unlock a door with 2FA requirement

To add additional security to a door, you can require both a key card and an entry code to gain access. You can only add this type of two-factor authentication (2FA) to doors that include both a badge reader and a keypad.

  • You must have both a key card and an entry code configured on your access profile to access any door configured for two-factor entry.

  • When unlocking a door, the card or fob must be scanned on the reader before the PIN code is entered.

  • In the Pass app, Bluetooth Unlock does not function in the same way as a keycard and cannot unlock the door by itself. However, NFC does function as a keycard and can unlock the door when used with a PIN code. Additionally, both Nearby and Remote Unlocks will still unlock the door without requiring a code.

  • If you have an In/Out door two-factor entry will only be required when entering the door.

  • You must be an Access Site Admin of at least one site with an access controller in it to view the** **access controllers option on the Devices page. See Roles and Permissions for Access Control for more information.

Enable two-factor entry on a door schedule

You must create a door schedule if you have not done so already.

1

In Verkada Command, go to All Products > Access.

2

On the left navigation, click Schedules .

3

Select Door Schedules.

4

Select the schedule to which you want to add two-factor entry.

5

Select the day on the schedule you want to enable this feature and configure these settings as needed:

a. Two-factor entry status. b. Start and end times for the schedule. c. Days the schedule repeats on. d. Click Done when finished.

6

Click Save.

Enable two-factor entry on a door exception

You must create a door exception if you have not done so already.

1

In Verkada Command, go to All Products > Access.

2

On the left navigation, click Schedules .

3

Select Door Exceptions.

4

Select the exception to which you want to add two-factor entry.

5

Select the day on the schedule you want to enable this feature and configure these settings as needed:

a. Two-Factor Entry Door status. b. Start and end times for the schedule. c. Days the schedule repeats on. d. Click Done when finished.

6

Click Save.

Troubleshooting

A common issue with two-factor entry is that one of the authentication methods fails. To troubleshoot this, temporarily disable Two-Factor Entry for Access Controlled until it is confirmed that both the key card and entry code can individually grant access to the door.

Need more help? Contact Verkada Support.

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