Configure Access Event Alerts
Learn how to configure and enable alerts for access control events
You can enable alerts for a variety of access control events, depending on your configuration needs. For more information about the access control event types see below.
To configure alerts, you must be an Access Admin and an Access Site Admin.
Configure access control event alerts
Create Alert > Events
Log in to Verkada Command.
On the Command homepage, left navigation, click Alerts.
At the top, click New Alert.
On Select Event, select the Access product type.
Search for or select an event to configure.
(Optional) Some event types are general and have more specific options once you select them. If prompted, complete any additional configuration steps then click Next.
Select your devices/sites, based on the alert type you can configure events to be device-specific, site-specific, or all devices.
When you select Sites or All Devices, new devices added after alert creation will automatically generate alerts.
Click Done to continue.
(Optional) Some event types have additional setup steps. If that is the case, click the additional steps and follow the prompts in the configuration window.
Click Done and continue with the alert notification schedule.
Alerts for door opened, door held open (DHO), door forced open (DFO), or tailgating events only trigger if you have a door position indicator (DPI) installed.
Create Alert > Notification Schedule
On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.
Click Done and continue with the alert notification.
Create Alert > Notification
On Notification, add users individually or assign the alert to a group.
Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.
Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.
(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.
Click Done and continue with the alert's optional settings, or finish the alert.
Optional settings
Create Alert > Operations
Toggle on Route to Operations to create a ticket from the alert.
(Optional) Select Ticket Instructions to add information to the ticket and click Done.
Click Done and continue to finish the alert.
Create Alert > Device Action
In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.
On Device Action, select the horn speaker(s) you want to play your message.
Select your notification preference (Text to Speech or Audio File).
a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.
Click Done and continue to finish the alert.
Finish the alert
In the bottom right of the configuration window, click Next.
Enter a descriptive name for the alert.
Click Done to complete the setup.
Understand the various access control event types
Door events
Door Forced Open (DFO)
Access controlled or locked door is opened without a request to exit (REX) detected or a user who has been granted access.
Door Held Open (DHO)
Door is held open. In Installer Settings, you can enable this and set how long the door must be held open before an alert is sent.
The DHO alert is a discrete event that triggers only once and resets when the door closes.
Door Opened
Door is opened.
Wireless Lock Tamper
Currently available for Assa Abloy and Allegion wireless locks. Detection includes these scenarios:
The device has been partially or fully disassembled.
Vibration or movement of the device occurs.
Access Granted
User is granted access to unlock an access-controlled door.
Access Rejected
User is denied access to unlock an access-controlled door.
Tailgating Detected
Tailgating is detected at a door by a nearby context camera.
AUX Unlock
Door unlocked using a button wired into an AUX input.
REX Unlock
Request to exit (REX) is triggered and unlocks a door. In Hardware Settings, you can configure how long to keep a door unlocked when a REX unlocks it.
Schedule Changed
Door state changed based on the door’s current door schedule, a schedule exception, or when the door is assigned a new non-default door schedule.
Low Battery
Wireless lock’s battery power is low.
Access controller events
Access Controller Offline
Access controller is unresponsive and is not working properly. See Restart an Access Controller.
Access Controller Tamper
Access controller’s enclosure lid opened.
Fire Alarm Released
Fire alarm is released.
Fire Alarm Triggered
First alarm is triggered.
Supervised Wiring Issue
Wiring cut or shorted for access controller’s DPI, REX, or AUX Input that has supervised wiring enabled with end-of-line (EOL) resistors installed.
Area events
Double Entrance Violation
Same credential used to enter an area twice without being used to exit in-between.
Double Exit Violation
Same credential used to exit an area twice without being used to enter in-between.
AUX output events
AUX Output Activated
AUX output activated in response to an activation event.
AUX Output Deactivated
AUX output deactivated in response to a deactivation event.
Other events
Lockdown Triggered
An emergency lockdown scenario is activated.
AUX Input State Changed
High signal detected for AUX input.
Prefer to see it in action? Check out the video tutorial.
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