This article outlines the required settings that your Verkada Intercom need to communicate with Verkada Command and to operate properly.
Requirement: Verkada devices are incompatible with LANs that require the use of proxy servers or that require Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either are in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Command.
Status LED
A flashing blue status LED on the top of the front of the intercom indicates the intercom is not communicating with Command. If you see this behavior, check that the network is set up with the intercom’s requirements.
If the problem persists, contact Verkada Support.
Power
Verkada Intercoms are powered through Power over Ethernet (PoE). This means the network switch needs to provide power to the intercom, or a PoE injector needs to be utilized. For specifics on power requirements, see the Intercom datasheet.
IP address
Intercoms need an IPv4 address to communicate to Command through the internet. Intercoms use Dynamic Host Configuration Protocol (DHCP), User Datagram Protocol (UDP) ports 67 and 68, to obtain their IP addresses and network configurations.
If you want to have a specific IP address on your intercom, set a DHCP reservation using the intercom's Media Access Control (MAC) address (found on the device's label).
Domain Name System
Intercoms use the DNS server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the intercom where the DNS server is on the network and the intercom communicates using UDP port 53.
Note: DNS over HTTPS (DoH) is currently not supported.
Firewall settings
Verkada devices require access to many endpoints to have the full-featured experience. Many customers may want to restrict devices to only communicate with the specific required endpoints.
These are the general domains to allow, applicable for all organization-regions:
*.verkada.com - UDP/123 + TCP+UDP/443
34.216.15.26 - UDP/123
35.166.49.153 - UDP/123 + TCP+UDP/443
54.172.60.0/23 - UDP 10000 to 20000
54.244.51.0/24 - UDP 1024 to 65535
34.203.250.0/23 - UDP 10000 to 20000
168.86.128.0/18 - UDP 10000 to 60000
*.twilio.com - TCP+UDP 443, 5060, 5061
time.cloudflare.com - TCP/4460 + UDP/123
*:4100 - TCP/UDP on LAN
*.amazonaws.com - TCP+UDP/443
*.backblazeb2.com - TCP/443
*.amazonaws.com - UDP/1024 to 65535
If your firewall does not allow wildcard masking, or you prefer to have the entire FQDN of the endpoint in your firewall rules, these are the domains to allowlist:
Region: United States
Note: Your region is selected when you create an organization in Command.
35.166.49.153 - UDP/123 + TCP+UDP/443
vcerberus.command.verkada.com - TCP+UDP/443
access.control.verkada.com - TCP+UDP/443
api.global-prod.control.verkada.com - TCP+UDP/443
relay.global-prod.control.verkada.com - TCP+UDP/443
vconductor.global-prod.command.verkada.com - TCP+UDP/443
api.control.verkada.com - TCP+UDP/443
relay.control.verkada.com - TCP+UDP/443
index.control.verkada.com - TCP+UDP/443
firmware.control.verkada.com - TCP+UDP/443
update.control.verkada.com - TCP+UDP/443
time.control.verkada.com - UDP/123
user.pyramid.verkada.com - TCP+UDP/443
device.pyramid.verkada.com - TCP+UDP/443
nlb.verkada.com - TCP+UDP/443
device-nlb.verkada.com - TCP+UDP/443
34.216.15.26 - UDP/123
api-ga.control.verkada.com - TCP+UDP 443
54.172.60.0/23 - UDP 10000 to 20000
54.244.51.0/24 - UDP 1024 to 65535
34.203.250.0/23 - UDP 10000 to 20000
168.86.128.0/18 - UDP 10000 to 60000
chunderm.gll.twilio.com - TCP 443†
eventgw.twilio.com - TCP 443†
ers.twilio.com - TCP 443†
verkada-erik-sip.sip.twilio.com - TCP+UDP 5060, 5061
verkada-erik-sip.sip.us1.twilio.com - TCP+UDP 5060, 5061
verkada.sip.us1.twilio.com - TCP+UDP 5060, 5061
verkada-vinter-audio-files-prod1.s3.amazonaws.com - TCP+UDP 443
time.cloudflare.com - TCP/4460
time.cloudflare.com - UDP/123
api-ga.control.verkada.com - TCP+UDP/443
*.kinesisvideo.us-west-2.amazonaws.com - TCP+UDP/443
*.us-west-1.compute.amazonaws.com - TCP+UDP/443
*:4100 - TCP/UDP on LAN (only required for local streaming)
s3.eu-west-1.amazonaws.com - TCP/443‡
s3.us-west-2.amazonaws.com - TCP/443‡
s3.ca-central-1.amazonaws.com - TCP/443‡
s3.ap-southeast-2.amazonaws.com - TCP/443‡
s3.us-west-004.backblazeb2.com - TCP/443‡
s3.eu-central-003.backblazeb2.com - TCP/443‡
*.us-west-2.compute.amazonaws.com - UDP/1024 to 65535
Region: Europe
Note: Your region is selected when you create an organization in Command.
35.166.49.153 - UDP/123 + TCP+UDP/443
vcerberus.command.verkada.com - TCP+UDP/443
relay.prod2.control.verkada.com - TCP+UDP/443
api.prod2.control.verkada.com - TCP+UDP/443
access.prod2.command.verkada.com - TCP+UDP/443
api.global-prod.control.verkada.com - TCP+UDP/443
relay.global-prod.control.verkada.com - TCP+UDP/443
vconductor.global-prod.command.verkada.com - TCP+UDP/443
index.prod2.control.verkada.com - TCP+UDP/443
update.control.verkada.com - TCP+UDP/443
vconductor.prod2.command.verkada.com - TCP+UDP/443
time.control.verkada.com - UDP/123
api-ga.control.verkada.com - TCP+UDP 443
54.172.60.0/23 - UDP 10000 to 20000
54.244.51.0/24 - UDP 1024 to 65535
34.203.250.0/23 - UDP 10000 to 20000
168.86.128.0/18 - UDP 10000 to 60000
chunderm.gll.twilio.com - TCP 443†
eventgw.twilio.com - TCP 443†
ers.twilio.com - TCP 443†
verkada-prod2.sip.twilio.com - TCP+UDP 5060, 5061
verkada-prod2.sip.us1.twilio.com - TCP+UDP 5060, 5061
verkada-vinter-audio-files-prod2.s3.amazonaws.com - TCP+UDP 443
time.cloudflare.com - TCP/4460
time.cloudflare.com - UDP/123
api-ga.control.verkada.com - TCP+UDP/443
*.kinesisvideo.eu-west-1.amazonaws.com - TCP+UDP/443
*.eu-west-1.compute.amazonaws.com - TCP+UDP/443
*:4100 - TCP/UDP on LAN (only required for local streaming)
s3.eu-west-1.amazonaws.com - TCP/443‡
s3.eu-central-003.backblazeb2.com - TCP/443‡
*.eu-west-1.compute.amazonaws.com - UDP/1024 to 65535
Footnotes:
†required for Desk Stations and Verkada Pass
‡required for cloud backup
Related resources
Video Security Network Settings (Cameras)
Workplace Network Settings (Guest, Mailroom)
Visit the Verkada Training Center for bite-sized video tutorials on how to accomplish role-based tasks in Command.
Need more help? Contact Verkada Support