Contacts
Learn how to manage key contacts and external contacts in your organization
Verkada Command provides multiple ways to manage contacts for your organization. You can configure key contacts that Verkada can reach, create contacts for sharing video feeds, and set up external contacts for sharing events and incidents.
Key contacts
With the Key Contacts feature, you can designate who Verkada can contact within your organization. Key contacts ensure that we reach the appropriate person to handle billing, security, and other matters.
In Verkada Command, go to All Products > Admin.
In the left navigation, select General.
Under Key Contacts, configure the desired contacts.
You can only configure one contact per category.
Create contacts
Creating contacts is a great way to save time when sharing video feeds with users on a consistent basis.
In Verkada Command, go to All Products > Admin.
In the left navigation, select Users & Permissions > Contacts.
In the top right, click Add.
On Add Contact:
a. Enter the person's contact details. For international users' phone numbers, click the flag (next to Phone) dropdown to change the country code. b. Click Save.
You can do this for each contact you want to add. The contacts then appear when you share video clips.
Manage contacts
In Verkada Command, go to All Products > Admin.
In the left navigation, select Users & Permissions > Contacts.
Find the contact you want to manage.
At the far right of the contact's name, click the kebab (3 vertical dots) icon and select Manage Access.
From this screen, you can revoke or edit the expiration for any links that have been shared with the contact. You can also revoke all links at once for the contact.
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