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Credential Auto-Deactivate

Prevent lost or stolen credentials from unlocking doors and identify which ones are actively used.

Credential Auto-Deactivate automatically deactivates user credentials that have not been used for a certain period of time. When enabled, this feature affects all users within an organization except for those in specified exempt groups.

Credential Auto-Deactivate only works for physical credentials like cards and fobs. It does not work for mobile credentials like Mobile NFC or Mobile BLE.

Set up

You must be an Access System Admin to turn on Credential Auto-Deactivate. Learn more about Roles and Permissions for Access Control.

1

In Verkada Command, go to All Products > Access .

2

On the left navigation, click Access Settings.

3

Toggle on Auto-Deactivate Credentials.

a. For Time period, set the timeframe (7 - 365 days) to wait before a credential is automatically deactivated if unused. b. For Exempt Groups, Click Manage Groups to select groups that should never have their credentials automatically deactivated.

Alerts

You can configure the following alerts for Credential Auto-Deactivate in the Command alert inbox:

1

Credential Auto-Deactivated: Alerts you when user credentials have been automatically deactivated.

2

Deactivated Credential Used: Alerts you when someone attempts to use a deactivated credential at one of your doors.

Credential status

On an access user profile under Credentials, you can see the status of their keycard(s) and when a credential was last used. You can change the status of a credential from the Status drop-down.

You can also see credential status information in a Credential CSV Export. For best results, filter by the Credential Status, Last Used, or Auto Deactivated fields.

Need more help? Contact Verkada Support.

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