Manage Alerts Across Verkada Products

Edit, mute, or delete your alerts

Alerts notify you of important events from your organization. This allows you to shift from reactive to proactive monitoring.

The Alerts page lets users view their subscribed alerts to easily find important events and relevant footage. You can set up alerts for events across the cameras, intercom, access control, alarms, gateway, and air quality product lines.

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Edit alerts

1

On the Command homepage, left navigation, click Alerts .

2

Under My Alerts:

a. Hover over the alert you want to edit. b. To the right of the alert, click . c. Select Edit Alert. d. Select the event setup step you want to edit and make any needed changes. e. Click Done and repeat with other event setup steps as needed.

3

Click Save once all changes have been made.

Alerts configured with the old alert system containing multiple event times are not supported under the new alert system. If you see the message Editing this alert is no longer supported, recreate the alert to update its configuration or contact Verkada Support.

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Mute alerts

Mute an alert

1

On the Command homepage, left navigation, click Alerts .

2

Under My Alerts:

a. Hover over the alert you want to mute. b. To the right of the alert, click . c. Select Mute Alert and choose the duration. If you choose Custom, set the duration and click Apply.

Mute all alerts

1

In Command, go to All Products > Admin.

2

On Org Settings, select Manage Alerts.

3

In the top right, click the mute icon to mute all alerts.

a. Choose the duration for the alert to mute. b. (Optional) If you choose Custom, set the duration and click Apply. c. Click Yes to confirm and mute all alerts.

Muting an alert will only mute it for your account and not other alert recipients.

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Delete alerts

1

On the Command homepage, left navigation, Alerts.

2

Under My Alerts:

a. Hover over the alert you want to delete. b. To the right of the alert, click . c. Select Delete Alert.

3

Click Delete when prompted to confirm the deletion.

You can only delete alerts that you created. Contact the admin who created a shared alert to delete it.

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Manage editors

You can add editors to an alert you create so other admins can also view and manage the alert. Editors can view, modify, or delete the alert from the Manage Alerts page.

1

On the Command homepage, left navigation, Alerts.

2

Under My Alerts:

a. Hover over the alert you want to manage editors. b. To the right of the alert, click . c. Select Manage Editors. d. Add or remove users or groups as needed.

3

Click Save to confirm the changes.

Editors are not added as alert recipients by default. This means editors can not see the events on their Alerts page and will not receive notifications for alerts unless they are also added as alert recipients.

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Find events

The Alerts page contains more information about notifications, including date and time, notification type, site, and location.

1

On the Command homepage, left navigation, click Alerts.

2

(Optional) Use the filters in the search bar to narrow down the events.

3

Select an event to view the associated video clip.

Historical footage and thumbnails are only accessible for the duration of the camera’s retention.

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Prefer to see it in action? Check out the video tutorial.

Need more help? Contact Verkada Support.