Create Camera Event Alerts

Configure and enable alerts for camera events

You can enable alerts for a variety of camera events, depending on your configuration needs. For more information about the camera event types see below.


Configure camera event alerts

Create Alert > Events

1

On the Command homepage, left navigation, click Alerts.

2

At the top, click New Alert.

3

On Select Event, select Camera and an event to configure.

4

Select your devices/sites. You can configure events to be device-specific, site-specific, or for all devices.

Note: New devices added after alert creation will automatically generate alerts if you select Sites or All Devices.

Click Done to continue.

5

(Optional) Some event types have additional setup steps. Click the additional steps and follow the prompts in the configuration window.

6

Click Done and continue with the alert recipients.

Create Alert > Recipients

1

On Recipients, add users individually or assign the alert to a group.

2

Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, or email notifications.

3

(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.

4

Click Done and continue with the alert notification schedule.

Create Alert > Notification Schedule

1

On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.

2

Click Done and continue with the alert device actions or finish the alert.

Create Alert > Device Action

1

On Device Action, select the horn speaker(s) you want to play your message.

2

Select your notification preference (Text to Speech or Audio File).

a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.

3

Click Done and continue with finish the alert.

Finish the alert

1

In the bottom right of the configuration window, click Next.

2

Enter a descriptive name for the alert.

3

Click Done to complete the setup.


Understand the various camera event types

Alert Type

Description

AI-Powered Alert

AI-powered alerts using freeform text query.

Activity Detection

Activities like falling, climbing over a fence, etc.

People, vehicle, and/or object motion detected.

Line Crossing

People or vehicle detected crossing a predetermined line.

A specific person was detected.

A specific license plate detected.

Loitering

People or vehicles detected stationary for a period of time.

A group of people or vehicles detected in a designated area.

Camera changed state to online or offline.

Interference or manipulation detected.

Occlusion

Camera occlusion detected.

Alerts when a Helix event is triggered.

Use line crossing and loitering detection instead of person detection when available. Loitering detection and line crossing are only available on the CF81 and third-generation or newer cameras (models that end in "2" or higher), except the CP52.

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