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Occlusion Alerts

Occlusion Alerts notify users when a camera’s view is blocked or obscured, helping security teams ensure that all cameras maintain clear visibility of key areas.

  • Occlusion Alerts may take up to one day to calibrate as the system learns the scene and creates a baseline reference image. Once this baseline is established, the camera will begin generating alerts when its view becomes obstructed.

  • When an occlusion occurs, the camera waits about one minute before sending the alert to minimize false positives.

You need Site Admin permissions for the site a camera is in to configure occlusion alerts.

Configure occlusion alerts

Create Alert > Events

1

On the Command homepage, left navigation, click Alerts .

2

At the top, click New Alert.

3

On Select Event, choose Camera > Occlusion Detection.

4

On Cameras:

a. Choose to receive alerts from Sites or Individual Cameras. b. Click Done to continue.

5

Click Done and continue with the alert recipients.

Create Alert > Recipients

To prevent excessive notifications, users are limited to 500 SMS messages per day, per user.

1

On Recipients, add users individually or assign the alert to a group.

2

Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, or email notifications.

3

(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.

4

Click Done and continue with the alert notification schedule.

Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

Create Alert > Notification Schedule

1

On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.

2

Click Done and continue with the alert device actions or finish the alert.

Create Alert > Device Action

1

On Device Action, select the horn speaker(s) you want to play your message.

2

Select your notification preference (Text to Speech or Audio File).

a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.

3

Click Done and continue with finish the alert.

Finish the alert

1

In the bottom right of the configuration window, click Next.

2

Enter a descriptive name for the alert.

3

Click Done to complete the setup.

Need more help? Contact Verkada Support.

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