Video Security | Verkada Help Center

Getting Started with Verkada Video Surveillance

What you'll need to get your Verkada camera set up and connected to your network

Written by Madison Hind
Updated over a week ago

Verkada Video Surveillance Quick Reference Guide

Get started with your Verkada Cameras

Written by John Wilkie
Updated over a week ago

Newly Added Devices Site

This article explains the Newly Added Devices site

Written by John Shultz
Updated over a week ago

Hardware Installation, Hardware Specifications and Maintenance

Camera Power Requirements

PoE Power Requirements for Cameras

Written by Eden Taitt
Updated over a week ago

Camera Environmental Ratings - IK and IP

Standards-based ratings regarding resistance to impact and environmental conditions

Written by Levi Williams
Updated over a week ago

Standard Dome cameras (Gen 2) feature comparison

Written by Jahnavi Mahetalia
Updated over a week ago

Installation of your Verkada cameras

Read here for installation tips, mounting accessories and Verkada setup guides

Written by Joel Kelley
Updated over a week ago

Preventing water damage to outdoor cameras

Instructions to waterproof outdoor cameras

Written by Aashrai Puthran
Updated over a week ago

Fisheye camera feature comparison

Written by Jahnavi Mahetalia
Updated over a week ago

Cleaning Your Verkada Camera Domes

Instructions for cleaning your camera domes

Written by Will Minch
Updated over a week ago

Standard Dome cameras (Gen 3) feature comparison

Written by Jahnavi Mahetalia
Updated over a week ago

Mini-Dome camera feature comparison

Written by Jahnavi Mahetalia
Updated over a week ago

Mounting a Verkada CM41 / D40 Camera

Information on mounting the Verkada CM41 / D40 Camera

Written by Joel Kelley
Updated over a week ago

Mounting a Verkada Bullet Camera

Information on wall mounting a Bullet series Verkada camera

Written by Jacob Dickson
Updated over a week ago

Bullet camera feature comparison

Camera feature comparison for bullets

Written by Jahnavi Mahetalia
Updated over a week ago

Camera Status LED

Verkada cameras have a status LED to let you know what's happening at a glance

Written by John Shultz
Updated over a week ago

Bandwidth consumption & uplink requirements for video

Since Verkada cameras record video locally, they don't consume as much bandwidth as typical IP camera systems

Written by Aashrai Puthran
Updated over a week ago

Camera feature comparison

Written by Jahnavi Mahetalia
Updated over a week ago

Network Port Speeds

Verkada product NIC speeds

Written by Adam
Updated over a week ago

Outdoor Camera Specifications

Verkada's outdoor cameras are equipped with additional components to withstand extreme conditions

Written by Connor Rhodes
Updated over a week ago

Configuration and Setup

Camera Site Features

Breakdown of site features including how to reorder cameras

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Written by Shyam Merchant
Updated over a week ago

Enabling Wi-Fi on Supported Verkada Cameras

Verkada CD61, CD61-E, CB61-E, CB61-TE, CM61, and D50W models support Wi-Fi. This article covers the process of enabling and using Wi-Fi.

Written by Clark Merrick
Updated over a week ago

Configuring License Plate Recognition

This guide goes over how to configure the LPR feature on the bullet series cameras.

Written by Clark Merrick
Updated over a week ago

Wide Dynamic Range

How and when to enable WDR on your camera

Written by Aashrai Puthran
Updated over a week ago

Naming a Camera

Naming your camera in Command

Written by Aashrai Puthran
Updated over a week ago

Adding a device to your Command account

To activate your Verkada device in Command, enter its serial number or scan its QR code

Written by John Tran
Updated over a week ago

Camera Settings Page

View and edit your camera's name, location, site and other settings in Command

Written by Clark Merrick
Updated over a week ago

Navigating the Verkada Command Mobile App

Guide to understanding both icons and functionality for the Command video app

Written by Will Minch
Updated over a week ago

Camera Deployment Best Practices Guide

How best to prepare for camera installation and what to do if you run into issues.

Written by John Wilkie
Updated over a week ago

Changing a Camera's Orientation

Rotate and flip your camera's feed to match the installation angle or if it's upside down

Written by Jacob Dickson
Updated over a week ago

Privacy Regions

Privacy Regions allow you to block out part of the cameras field of view

Written by Clark Merrick
Updated over a week ago

Using Focus and Optical Zoom

Optical Zoom and Focus on D30, D50, CD51, CD61, CB51, and CB61

Written by Adam
Updated over a week ago

Using Sites and Sub-Sites

Sites and Sub-Sites divide your cameras into groups to manage permissions

Written by Donald Fairweather
Updated over a week ago

Change the location of the camera

Instructions on changing the map placement of a camera

Written by Will Minch
Updated over a week ago

Camera Stats

Check motion, online status, and bandwidth consumption with camera stats

Written by Michael Maslakowski
Updated over a week ago

Devices Page Overview

An overview of the devices details from the Devices page

Written by Eden Taitt
Updated over a week ago

Find a Camera's MAC Address

Find your camera's MAC address in Command

Written by Aidan McPeake
Updated over a week ago

Deleting a Camera

Instructions for deleting or factory resetting a camera

Written by Will Minch
Updated over a week ago

Live Streaming

Grids

Using grids to enable live video monitoring in Command

Written by Levi Williams
Updated over a week ago

Live Feed Video Quality

Changing between different video quality modes for live video

Written by Aashrai Puthran
Updated over a week ago

Local Streaming on Verkada Cameras

Learn what local streaming is and how it works

Written by Adam
Updated over a week ago

Using Digital Zoom

Digital zoom crops and expands the view to get a closer look at what's happening

Written by Michael Maslakowski
Updated over a week ago

Verkada camera video resolution

Resolution for each camera model

Written by Levi Williams
Updated over a week ago

Multiple users viewing the same camera's live footage

How cameras live footage is viewed by multiple users

Written by Jacob Dickson
Updated over a week ago

Different CF81-E View Modes

Written by Connor Rhodes
Updated over a week ago

Historical Playback

Extended Cloud Backup

Applying Extended Cloud Backup licensing

Written by Joel Kelley
Updated over a week ago

People Counting

Written by John Tran
Updated over a week ago

Viewing Recorded History

Viewing historical footage was developed with simplicity in mind and allows for granular control

Written by Adam
Updated over a week ago

Multi-Camera Playback

View historical footage from multiple cameras at the same time

Written by Aidan McPeake
Updated over a week ago

Archiving Recorded Footage

Command makes it easy to archive recorded footage to share and download

Written by John Wilkie
Updated over a week ago

Face Blur for Archives

Archives now support the ability to blur faces upon creation

Written by Clark Merrick
Updated over a week ago

Taking Screenshots

Instructions for taking screenshots of live camera feeds and historical video

Written by Jacob Dickson
Updated over a week ago

Cloud Backup

Instructions on enabling cloud backup

Written by Donald Fairweather
Updated over a week ago

Viewing History in Standard Quality

Playing back SQ history

Written by Will Minch
Updated over a week ago

Timelapse feature

Using the built in timelapse feature

Written by Levi Williams
Updated over a week ago

Enable and listen to audio

Steps to enable audio so you can record sound

Written by Clark Merrick
Updated over a week ago

Common Storage Questions

Each Verkada camera comes equipped with solid-state storage, eliminating the need for NVRs and DVRs

Written by Eden Taitt
Updated over a week ago

Creating contacts and managing their access

Creating contacts for sharing historical footage and live feeds

Written by Aashrai Puthran
Updated over a week ago

Sharing Recorded History

Steps to share a camera history with archives using a browser or mobile app

Written by Jacob Dickson
Updated over a week ago

Share a camera live stream

Steps to share a camera live stream using a browser or mobile app

Written by Michael Maslakowski
Updated over a week ago

Sharing Multiple Cameras

Sharing links via SMS and email for sites, sub-sites, and floor plans for both live and historical viewing

Written by Connor Rhodes
Updated over a week ago

Embed a camera live stream on a website

Instructions on embedding a live stream of a camera in your website

Written by Connor Rhodes
Updated over a week ago

Resizing Embeds on Your Webpage

Instructions to resize an embedded video stream on your webpage

Written by Aidan McPeake
Updated over a week ago

Analytics and Detection

People Analytics User Guide

People analytics configuration and technical requirements

Written by Aidan McPeake
Updated over a week ago

License Plate Recognition Overview

Overview of License Plate Recognition (LPR) functionality and use cases

Written by Aidan McPeake
Updated over a week ago

People Analytics

Using people analytics to filter people by attributes and search for faces

Written by Levi Williams
Updated over a week ago

Vehicle Analytics

Using Vehicle Analytics

Written by Weston Reed
Updated over a week ago

People and Vehicle Search

Verkada cameras can display detected people and vehicles to grant insight into your organization and speed up investigations

Written by Madison Hind
Updated over a week ago

Search Page

The Search page is a hub where you can quickly view all of the people and vehicles seen by the cameras in your organization

Written by Eden Taitt
Updated over a week ago

Events and Alerts

Getting started with Events and Alerts

Configuring events and setting up alerts for your Command account

Written by Eden Taitt
Updated over a week ago

Camera status events

Get an SMS or email alert when a camera goes on or offline

Written by Eden Taitt
Updated over a week ago

Tamper events

Disable/enable tamper and adjust sensitivity. Each Verkada camera comes equipped with an accelerometer to monitor for tampering or vandalism

Written by Eden Taitt
Updated over a week ago

Crowd events

Steps to set up crowd events

Written by Eden Taitt
Updated over a week ago

Person of Interest events

Person of interest events let you know when a specific face is detected on a camera in your organization

Written by Eden Taitt
Updated over a week ago

Muting Alerts

Mute an alert if you want to temporarily stop receiving alerts for an event

Written by Eden Taitt
Updated over a week ago

Reducing the number of Alerts you receive

Learn how you can review your alert settings to identify ways of getting more targeted and relevant alerts

Written by Eden Taitt
Updated over a week ago

Managing alerts

Org Admins can easily manage the organization's alerts from the Manage Alerts tab

Written by Eden Taitt
Updated over a week ago

License Plate of Interest

Configure License Plate of Interest alerts to be notified when certain license plates are detected on your cameras

Written by Michael Maslakowski
Updated over a week ago

Sharing events

You can easily share events from your organization with members of your organization as well as 3rd parties

Written by Eden Taitt
Updated over a week ago

Motion events

Instructions on configuring motion events

Written by Eden Taitt
Updated over a week ago

Notifications

PagerDuty + Verkada API Integration

Get Getting started with Verkada and PagerDuty

Written by Eden Taitt
Updated over a week ago

Events Page

How to utilize the notifications page

Written by John Shultz
Updated over a week ago

Troubleshooting

Network Troubleshooting - Internet Sharing

A guide to network testing via a separate out-of-band path to the internet and how to take a packet capture via Wireshark.

Written by John Shultz
Updated over a week ago

New camera won't come online

In an event that a new Verkada camera won't come online, there are some initial troubleshooting steps to take.

Written by Will Minch
Updated over a week ago

Troubleshooting Buffering and Latency

What to check when you're dealing with buffering or latency on your cameras

Written by Will Minch
Updated over a week ago

Incorrect Time Zone Settings

Instructions on how to fix a camera with incorrect time zone settings

Written by John Shultz
Updated over a week ago

Black Banding on Camera Feed

Causes and resolution for a common video issue with cameras installed indoors

Written by Levi Williams
Updated over a week ago

Resolving Issues with Night Mode

Common issues with IR and night mode with steps to resolve them

Written by Weston Reed
Updated over a week ago

Fixing an embed that doesn't load

Troubleshooting a non-working embed

Written by Michael Maslakowski
Updated over a week ago

Solving User Permission Issues

Solutions to common user permission issues

Written by Eden Taitt
Updated over a week ago

Loss of network connection

Cameras will continue to record even if there is no internet connection

Written by Clark Merrick
Updated over a week ago

Cameras are missing from my account

Resolving issues where cameras have disappeared or are missing from your account

Written by Will Minch
Updated over a week ago

Advanced Installation

CM41-S: How to Attach and Detach the Video Cable

Instructions for CM41-S installs requiring disconnecting and reconnecting the video cable

Written by Will Minch
Updated over a week ago

Using ZScaler with Verkada

Deploying Verkada cameras when leveraging Zscaler

Written by Weston Reed
Updated over a week ago

Using External Infrared (IR) Illuminators with Verkada Cameras

Extend your low-light imaging capabilities by utilizing additional IR illumination

Written by Connor Rhodes
Updated over a week ago

Verkada Devices with SSL Decryption

Verkada devices cannot operate with SSL decryption, but you can create a URL category for Verkada domains to be whitelisted

Written by John Shultz
Updated over a week ago

Using 802.1X with Verkada cameras

Written by Connor Rhodes
Updated over a week ago

Using a Verkada Camera on a Cradlepoint Connection

For deployments that don't have a wired ISP connection available, a Cradlepoint can be used to get a Verkada camera online

Written by Donald Fairweather
Updated over a week ago

Powering a Verkada Camera with a Solar Panel

For deployments that don't have a dedicated power source available, a solar panel can be used to power a Verkada camera

Written by Aashrai Puthran
Updated over a week ago

Powering a Verkada Camera Over Coax

PoC (Power over Coax)

Written by Jacob Dickson
Updated over a week ago

Using Verkada over Fiber

With a media converter, Verkada cameras can be connected over great distances using fiber-optic links

Written by Joel Kelley
Updated over a week ago

Connecting a Verkada Camera Using a WiFi Bridge

When your Verkada camera is within range of an existing WiFi network, a WiFi bridge can provide the camera wireless network access

Written by Donald Fairweather
Updated over a week ago

Connecting a Verkada Camera via a Wireless Bridge/Point-to-Point Connection

Set up Cameras in locations where wired internet is not available

Written by John Wilkie
Updated over a week ago

Mobile Camera Deployment On-the-go

Ideas for quick-deploy camera coverage

Written by Joel Kelley
Updated over a week ago

Security

Verkada Bug Bounty Program

Information on the Verkada Bug Bounty Program

Written by Joel Kelley
Updated over a week ago