Video Security | Verkada Help Center

Getting Started with Verkada Video Surveillance

What you'll need to get your Verkada camera set up and connected to your network

Written by Madison Hind
Updated over a week ago

Verkada Video Surveillance Quick Reference Guide

Get started with your Verkada Cameras

Written by John Wilkie
Updated over a week ago

Newly Added Devices Site

This article explains the Newly Added Devices site

Written by John Shultz
Updated over a week ago

Hardware Installation, Hardware Specifications and Maintenance

Camera Power Requirements

PoE Power Requirements for Cameras

Written by Eden Taitt
Updated over a week ago

Camera Environmental Ratings - IK and IP

Standards-based ratings regarding resistance to impact and environmental conditions

Written by Levi Williams
Updated over a week ago

Standard Dome cameras (Gen 2) feature comparison

Written by Jahnavi Mahetalia
Updated over a week ago

Installation of your Verkada cameras

Read here for installation tips, mounting accessories and Verkada setup guides

Written by Joel Kelley
Updated over a week ago

Preventing water damage to outdoor cameras

Instructions to waterproof outdoor cameras

Written by Aashrai Puthran
Updated over a week ago

Fisheye camera feature comparison

Written by Jahnavi Mahetalia
Updated over a week ago

Cleaning Your Verkada Camera Domes

Instructions for cleaning your camera domes

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Written by June Slater
Updated over a week ago

Standard Dome cameras (Gen 3) feature comparison

Written by Jahnavi Mahetalia
Updated over a week ago

Mini-Dome camera feature comparison

Written by Jahnavi Mahetalia
Updated over a week ago

Mounting a Verkada CM41 / D40 Camera

Information on mounting the Verkada CM41 / D40 Camera

Written by Joel Kelley
Updated over a week ago

Mounting a Verkada Bullet Camera

Information on wall mounting a Bullet series Verkada camera

Written by Jacob Dickson
Updated over a week ago

Bullet camera feature comparison

Camera feature comparison for bullets

Written by Jahnavi Mahetalia
Updated over a week ago

Camera Status LED

Verkada cameras have a status LED to let you know what's happening at a glance

Written by John Shultz
Updated over a week ago

Bandwidth consumption & uplink requirements for video

Since Verkada cameras record video locally, they don't consume as much bandwidth as typical IP camera systems

Written by Aashrai Puthran
Updated over a week ago

Camera feature comparison

Written by Jahnavi Mahetalia
Updated yesterday

Network Port Speeds

Verkada product NIC speeds

Written by Adam Kissee
Updated over a week ago

Outdoor Camera Specifications

Verkada's outdoor cameras are equipped with additional components to withstand extreme conditions

Written by Connor Rhodes
Updated over a week ago

Configuration and Setup

Camera Site Features

Breakdown of site features including how to reorder cameras

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Written by Shyam Merchant
Updated over a week ago

Configuring License Plate Recognition

This guide goes over how to configure the LPR feature on the bullet series cameras.

Written by Clark Merrick
Updated over a week ago

Wide Dynamic Range

How and when to enable WDR on your camera

Written by Aashrai Puthran
Updated over a week ago

Naming a Camera

Naming your camera in Command

Written by Aashrai Puthran
Updated over a week ago

Adding a device to your Command account

To activate your Verkada device in Command, enter its serial number or scan its QR code

Written by John Tran
Updated over a week ago

Camera Settings Page

View and edit your camera's name, location, site and other settings in Command

Written by Clark Merrick
Updated over a week ago

Navigating the Verkada Command Mobile App

Guide to understanding both icons and functionality for the Command video app

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Written by June Slater
Updated over a week ago

Camera Deployment Best Practices Guide

How best to prepare for camera installation and what to do if you run into issues.

Written by John Wilkie
Updated over a week ago

Changing a Camera's Orientation

Rotate and flip your camera's feed to match the installation angle or if it's upside down

Written by Jacob Dickson
Updated over a week ago

Privacy Regions

Privacy Regions allow you to block out part of the cameras field of view

Written by Clark Merrick
Updated over a week ago

Using Focus and Optical Zoom

Optical Zoom and Focus on D30, D50, CD51, CD61, CB51, and CB61

Written by Adam Kissee
Updated over a week ago

Using Sites and Sub-Sites

Sites and Sub-Sites divide your cameras into groups to manage permissions

Written by Donald Fairweather
Updated over a week ago

Change the location of the camera

Instructions on changing the map placement of a camera

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Written by June Slater
Updated over a week ago

Camera Stats

Check motion, online status, and bandwidth consumption with camera stats

Written by Michael Maslakowski
Updated over a week ago

Devices Page Overview

An overview of the devices details from the Devices page

Written by Eden Taitt
Updated over a week ago

Find a Camera's MAC Address

Find your camera's MAC address in Command

Written by Aidan McPeake
Updated over a week ago

Deleting a Camera

Instructions for deleting or factory resetting a camera

Written by Michael Borders
Updated over a week ago

Offline Mode in Command

Using Offline Mode in a web browser

Written by Clark Merrick
Updated over a week ago

Live Streaming

Grids

Using grids to enable live video monitoring in Command

Written by Levi Williams
Updated over a week ago

Live Feed Video Quality

Changing between different video quality modes for live video

Written by Aashrai Puthran
Updated over a week ago

Local Streaming on Verkada Cameras

Learn what local streaming is and how it works

Written by Adam Kissee
Updated over a week ago

Using Digital Zoom

Digital zoom crops and expands the view to get a closer look at what's happening

Written by Michael Maslakowski
Updated over a week ago

Local Streaming vs. Offline Mode

Disambiguating two similar, but distinct features that enable viewers to stream live video over the local network

Written by Clark Merrick
Updated over a week ago

Verkada camera video resolution

Resolution for each camera model

Written by Levi Williams
Updated over a week ago

Multiple users viewing the same camera's live footage

How cameras live footage is viewed by multiple users

Written by Jacob Dickson
Updated over a week ago

Different CF81-E View Modes

Written by Connor Rhodes
Updated over a week ago

Historical Playback

Extended Cloud Backup

Applying Extended Cloud Backup licensing

Written by Joel Kelley
Updated over a week ago

Viewing Recorded History

Viewing historical footage was developed with simplicity in mind and allows for granular control

Written by Adam Kissee
Updated over a week ago

Multi-Camera Playback

View historical footage from multiple cameras at the same time

Written by Aidan McPeake
Updated over a week ago

Archiving Recorded Footage

Command makes it easy to archive recorded footage to share and download

Written by John Wilkie
Updated over a week ago

Face Blur for Archives

Archives now support the ability to blur faces upon creation

Written by Clark Merrick
Updated over a week ago

Taking Screenshots

Instructions for taking screenshots of live camera feeds and historical video

Written by Jacob Dickson
Updated over a week ago

Cloud Backup

Instructions on enabling cloud backup

Written by Donald Fairweather
Updated over a week ago

Viewing History in Standard Definition

Playing back SD history

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Written by June Slater
Updated over a week ago

Timelapse feature

Using the built in timelapse feature

Written by Levi Williams
Updated over a week ago

Enable and listen to audio

Steps to enable audio so you can record sound

Written by Clark Merrick
Updated over a week ago

Common Storage Questions

Each Verkada camera comes equipped with solid-state storage, eliminating the need for NVRs and DVRs

Written by Eden Taitt
Updated over a week ago

Creating contacts and managing their access

Creating contacts for sharing historical footage and live feeds

Written by Aashrai Puthran
Updated over a week ago

Sharing Recorded History

Steps to share a camera history with archives using a browser or mobile app

Written by Jacob Dickson
Updated over a week ago

Share a camera live stream

Steps to share a camera live stream using a browser or mobile app

Written by Michael Maslakowski
Updated over a week ago

Sharing Multiple Cameras

Sharing links via SMS and email for sites, sub-sites, and floor plans for both live and historical viewing

Written by Connor Rhodes
Updated over a week ago

Embed a camera live stream on a website

Instructions on embedding a live stream of a camera in your website

Written by Connor Rhodes
Updated over a week ago

Resizing Embeds on Your Webpage

Instructions to resize an embedded video stream on your webpage

Written by Aidan McPeake
Updated over a week ago

Analytics and Detection

People Analytics User Guide

People analytics configuration and technical requirements

Written by Aidan McPeake
Updated over a week ago

License Plate Recognition Overview

Overview of License Plate Recognition (LPR) functionality and use cases

Written by Aidan McPeake
Updated over a week ago

People Analytics

Using people analytics to filter people by attributes and search for faces

Written by Levi Williams
Updated over a week ago

People Heatmaps

Instructions to view people heatmaps on your floor plans

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Written by June Slater
Updated over a week ago

Vehicle Analytics

Using Vehicle Analytics

Written by Weston Reed
Updated over a week ago

People and Vehicle Search

Verkada cameras can display detected people and vehicles to grant insight into your organization and speed up investigations

Written by Madison Hind
Updated over a week ago

Search Page

The Search page is a hub where you can quickly view all of the people and vehicles seen by the cameras in your organization

Written by John Tran
Updated over a week ago

Events and Alerts

Getting started with Events and Alerts

Written by Eden Taitt
Updated over a week ago

Camera status events

Written by Eden Taitt
Updated over a week ago

Tamper events

Written by Eden Taitt
Updated over a week ago

Crowd events

Written by Eden Taitt
Updated over a week ago

Person of Interest events

Written by Eden Taitt
Updated over a week ago

Muting Alerts

Written by Eden Taitt
Updated over a week ago

Reducing the number of Alerts you receive

Written by Eden Taitt
Updated over a week ago

Managing alerts

Written by Eden Taitt
Updated over a week ago

License Plate of Interest

Configure License Plate of Interest alerts to be notified when certain license plates are detected on your cameras

Written by Michael Maslakowski
Updated over a week ago

Upgraded alert management in Command

Written by Eden Taitt
Updated over a week ago

Sharing events

Written by Eden Taitt
Updated over a week ago

Motion events

Written by Eden Taitt
Updated over a week ago

Troubleshooting

Network Troubleshooting - Internet Sharing

A guide to network testing via a separate out-of-band path to the internet and how to take a packet capture via Wireshark.

Written by John Shultz
Updated over a week ago

New camera won't come online

In an event that a new Verkada camera won't come online, there are some initial troubleshooting steps to take.

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Written by June Slater
Updated over a week ago

Troubleshooting Buffering and Latency

What to check when you're dealing with buffering or latency on your cameras

Written by Michael Borders
Updated over a week ago

Incorrect Time Zone Settings

Instructions on how to fix a camera with incorrect time zone settings

Written by John Shultz
Updated over a week ago

Black Banding on Camera Feed

Causes and resolution for a common video issue with cameras installed indoors

Written by Levi Williams
Updated over a week ago

Resolving Issues with Night Mode

Common issues with IR and night mode with steps to resolve them

Written by Weston Reed
Updated over a week ago

Fixing an embed that doesn't load

Troubleshooting a non-working embed

Written by Michael Maslakowski
Updated over a week ago

Solving User Permission Issues

Solutions to common user permission issues

Written by Eden Taitt
Updated over a week ago

Loss of network connection

Cameras will continue to record even if there is no internet connection

Written by Clark Merrick
Updated over a week ago

Cameras are missing from my account

Resolving issues where cameras have disappeared or are missing from your account

Written by Michael Borders
Updated over a week ago

Advanced Installation

CM41-S: How to Attach and Detach the Video Cable

Instructions for CM41-S installs requiring disconnecting and reconnecting the video cable

Written by Michael Borders
Updated over a week ago

Using ZScaler with Verkada

Deploying Verkada cameras when leveraging Zscaler

Written by Weston Reed
Updated over a week ago

Using External Infrared (IR) Illuminators with Verkada Cameras

Extend your low-light imaging capabilities by utilizing additional IR illumination

Written by Connor Rhodes
Updated over a week ago

Verkada Devices with SSL Decryption

Verkada devices cannot operate with SSL decryption, but you can create a URL category for Verkada domains to be whitelisted

Written by John Shultz
Updated over a week ago

Using 802.1X with Verkada cameras

Written by Connor Rhodes
Updated over a week ago

Using a Verkada Camera on a Cradlepoint Connection

For deployments that don't have a wired ISP connection available, a Cradlepoint can be used to get a Verkada camera online

Written by Donald Fairweather
Updated over a week ago

Powering a Verkada Camera with a Solar Panel

For deployments that don't have a dedicated power source available, a solar panel can be used to power a Verkada camera

Written by Aashrai Puthran
Updated over a week ago

Powering a Verkada Camera Over Coax

PoC (Power over Coax)

Written by Jacob Dickson
Updated over a week ago

Using Verkada over Fiber

With a media converter, Verkada cameras can be connected over great distances using fiber-optic links

Written by Joel Kelley
Updated over a week ago

Connecting a Verkada Camera Using a WiFi Bridge

When your Verkada camera is within range of an existing WiFi network, a WiFi bridge can provide the camera wireless network access

Written by Donald Fairweather
Updated over a week ago

Connecting a Verkada Camera via a Wireless Bridge/Point-to-Point Connection

Set up Cameras in locations where wired internet is not available

Written by John Wilkie
Updated over a week ago

Mobile Camera Deployment On-the-go

Ideas for quick-deploy camera coverage

Written by Joel Kelley
Updated over a week ago

Security

Verkada Bug Bounty Program

Information on the Verkada Bug Bounty Program

Written by Joel Kelley
Updated over a week ago