Camera Event Alerts
Configure and enable alerts for camera events
You can enable alerts for a variety of camera events, depending on your configuration needs. For more information about the camera event types, see below.
Configure camera event alerts
Create Alert > Events
On the Command homepage, left navigation, click Alerts.
At the top, click New Alert.
On Select Event, select Camera and an event to configure.
Select your devices/sites. You can configure events to be device-specific, site-specific, or for all devices.
New devices added after alert creation will automatically generate alerts if you select Sites or All Devices.
Click Done to continue.
(Optional) Some event types have additional setup steps. Click the additional steps and follow the prompts in the configuration window.
Click Done and continue with the alert notification schedule.
Create Alert > Notification Schedule
On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.
Click Done and continue with the alert notification.
Create Alert > Notification
On Notification, add users individually or assign the alert to a group.
Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.
Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.
(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.
Click Done and continue with the alert's optional settings, or finish the alert.
Optional settings
Create Alert > Operations
Toggle on Route to Operations to create a ticket from the alert.
(Optional) Select Ticket Instructions to add information to the ticket and click Done.
Click Done and continue to finish the alert.
Create Alert > Device Action
In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.
On Device Action, select the horn speaker(s) you want to play your message.
Select your notification preference (Text to Speech or Audio File).
a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.
Click Done and continue to finish the alert.
Finish the alert
In the bottom right of the configuration window, click Next.
Enter a descriptive name for the alert.
Click Done to complete the setup.
Understand the various camera event types
Alert Type
Description
AI-Powered Alert
AI-powered alerts using freeform text query.
Activity Detection
Activities like falling, climbing over a fence, etc.
People, vehicle, and/or object motion detected.
Line Crossing
People or vehicle detected crossing a predetermined line.
A specific person was detected.
A specific license plate detected.
Loitering
People or vehicles detected stationary for a period of time.
A group of people or vehicles detected in a designated area.
Camera changed state to online or offline.
Interference or manipulation detected.
Occlusion
Camera occlusion detected.
Alerts when a Helix event is triggered.
Use line crossing and loitering detection instead of person detection when available. Loitering detection and line crossing are only available on the CF81 and third-generation or newer cameras (models that end in "2" or higher), except the CP52.
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