To use Verkada Command, you need valid licenses for your devices and products. If you have unused devices or products, you can delete them to avoid exceeding your license cap. Follow the instructions below to delete unused devices and products.
Note: Once your device has been deleted, all associated information such as recorded history will also be deleted. Please ensure you have backed up all required data before deletion.
Access all unused devices to delete
You can delete all hardware that requires a license (cameras, viewing stations, alarm consoles) on the Devices page.
In Verkada Command, go to All Products > Devices.
Select the device(s) you want to delete.
At the top, click Delete.
Delete an unused camera
See Delete a Camera.
Delete a unused door
Delete an unused IO controller
In Verkada Command, go to All Products > Devices.
Search for "model: AX11 IO Controller".
Select the IO Controller that you want to delete, then click the controller image.
At the top right, click Settings.
At the bottom left, click the Decommission link to remove the device.
Delete an unused Air Quality Sensor
Delete an unused Alarms location
You can delete alarm locations on the Manage Sites page.
In Verkada Command, go to All Products > Admin.
On the left navigation, click the Sites icon.
On Sites, filter for the Alarm site name.
On the right panel, select the ellipsis (3 horizontal dots) icon and click Delete.
Note: You will need to delete all of the devices and subsites before you can delete the alarm site location.
Delete an unused Alarms device
In Verkada Command, go to All Products > Alarms.
Select the site where the alarm device lives.
At the top, select the Devices tab.
Select the device that you want to remove.
On the right panel, select the ellipsis (3 horizontal dots) icon and click Delete.
Delete an unused viewing station
In Verkada Command, go to All Products > Devices.
Search for your Viewing Station. You can also type "vx52" in the search bar.
Click the image of the Viewing Station.
At the top right, select the kebab (3 vertical dots) icon and click Delete.
Delete an unused intercom
In Verkada Command, go to All Products > Intercom.
Select the Intercom that you want to delete.
At the top, click Settings.
Click Delete.
Delete an unused desk station
In Verkada Command, go to All Products > Intercom.
Select the Desk Station that you want to delete.
At the top right, select the kebab (3 vertical dots) icon and click Delete.
Delete an unused Alarms speaker
In Verkada Command, go to All Products > Devices.
Search for the Alarm Speaker that you want to delete. Alternatively, you can filter your search by typing "BZ" in the search box.
Check the box for the Alarm Speaker, and at the top right, click Delete.
Delete an unused Guest tablet
You can delete a Guest tablet via the Guest page, under the settings for each Guest site.
In Verkada Command, go to All Products > Admin.
Select a Guest site that contains the unused tablet.
On the Guest menu, click Admin.
Click the dropdown and select the desired site.
In the site settings, click Tablets > the unused tablet.
Click Delete Tablet to delete the tablet.
Delete an unused cellular gateway
In Verkada Command, go to All Products > Gateways.
Select the gateway that you want to delete.
At the top, click Settings.
Under Device, click Delete.
Need more help? Contact Verkada Support.