The Verkada Lifecycle Policy covers products and services across the portfolio that require ongoing support to remain functional and secure. To keep pace with changing market demands, Verkada will continuously introduce functionally superior products to replace mature product lines in service. We have established our lifecycle policy to support customers as they transition from one product to the next and are committed to supporting customers by communicating key milestones.

End-of-Sale Announcement: Date of official end-of-sale notice, typically one (1) month prior to the last order date. Products being discontinued will be announced as end-of-sale and identified on the Verkada Updates webpage.

End-of-Sale Date: The last date to order the product through a Verkada-authorized reseller. Discontinued products are removed from the Pricing webpage and are no longer available for purchase. Device-specific licenses corresponding to discontinued hardware products will remain available after the end-of-sale date unless otherwise specified in the announcement. After the end-of-sale date, Verkada will continue to support the discontinued product until the end-of-support date. Verkada typically provides support for a given product for a period of ten (10) years after the end-of-sale date.

End-of-Support Date: The last date a product will be supported by Verkada, generally ten (10) years after the end-of-sale date. After the end-of-support date, Verkada will no longer:

*If these situations occur, Verkada Support will do its best to provide a workable solution.

Can customers return a discontinued product that they purchased prior to the end-of-sale date?

Customers may return any product within thirty (30) days of purchase.

What happens if a discontinued product under warranty needs to be replaced?

Verkada will replace RMA units with the same discontinued product. If the discontinued product is no longer available for replacement, Verkada will replace the discontinued product with functionally equivalent hardware and transfer the remaining license term to the replacement hardware.

What if a customer upgrades their legacy hardware to newer hardware?

Verkada will transfer the remaining value of any licenses attributable to the legacy hardware for use with the new updated hardware the customer purchased.