The Verkada Lifecycle Policy covers products and services across the portfolio that require ongoing support to remain functional and secure. To keep pace with changing market demands, Verkada will continuously introduce functionally superior products to replace mature product lines in service. We have established our lifecycle policy to support customers as they transition from one product to the next and are committed to supporting customers by communicating key milestones.

End-of-Sale Products

Product

Announcement

End-of-Sale Date

End-of-Support Date

CM61

March 31st, 2022

June 30th, 2022

June 30th, 2032

D30

March 31st, 2022

June 30th, 2022

June 30th, 2032

AD31

March 21st, 2022

April 30th, 2022

April 30th, 2032

CD41

January 25th, 2022

February 25th, 2022

February 25th, 2032

D80

December 31st, 2021

January 31st, 2022

January 31st, 2032

D40

December 31st, 2021

January 31st, 2022

January 31st, 2032

CD51

December 30th, 2021

January 30th, 2022

January 30th, 2032

CD61

August 30th, 2021

September 30th, 2021

September 30th, 2031

D50

April 1st, 2020

May 1st, 2020

May 1st, 2030

Key Milestones

End-of-Sale Announcement: Date of official end-of-sale notice, typically one (1) month prior to the last order date. Products being discontinued will be announced as end-of-sale and identified on the Verkada Updates webpage.

End-of-Sale Date: The last date to order the product through a Verkada-authorized reseller. Discontinued products are removed from the Pricing webpage and are no longer available for purchase. Device-specific licenses corresponding to discontinued hardware products will remain available after the end-of-sale date unless otherwise specified in the announcement. After the end-of-sale date, Verkada will continue to support the discontinued product until the end-of-support date. Verkada typically provides support for a given product for a period of ten (10) years after the end-of-sale date.

End-of-Support Date: The last date a product will be supported by Verkada, generally ten (10) years after the end-of-sale date. After the end-of-support date, Verkada will no longer:

  • Guarantee the legacy product will be able to connect or remain indefinitely compatible with the management platform, Command.*

  • Provide Technical Support for troubleshooting.*

  • Issue firmware updates or automatic patches for the hardware.

  • Ensure new software features available through the management platform, Command, are compatible with the hardware or the firmware running on it.

*If these situations occur, Verkada Support will do its best to provide a workable solution.

Frequently Asked Questions

Can customers return a discontinued product that they purchased prior to the end-of-sale date?

Customers may return any product within thirty (30) days of purchase.

What happens if a discontinued product under warranty needs to be replaced?

Verkada will replace RMA units with the same discontinued product. If the discontinued product is no longer available for replacement, Verkada will replace the discontinued product with functionally equivalent hardware and transfer the remaining license term to the replacement hardware.

What if a customer upgrades their legacy hardware to newer hardware?

Verkada will transfer the remaining value of any licenses attributable to the legacy hardware for use with the new updated hardware the customer purchased.

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