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Roles and Permissions for Guest
Roles and Permissions for Guest

Learn the roles and permissions for Verkada Guest

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Guest.

See Roles and Permissions for Command users for an in-depth explanation of the features and configurations available for overall Verkada Command usage and administration.

At a high level, these are the permissions granted to each Guest user:

Org Admin

  • Assign/remove Workplace Site Admin role.

  • Assign/remove Workplace Site Viewer role.

  • Import and modify sites.

  • Manage employees from site-specific and organization-level employee lists.

  • Edit site-specific and organization-level Guest Settings.

  • Add/edit cameras (if the user is at least a Live-Only Viewer for the cameras in the site).

  • Add/edit doors (only if the user is an Access Site Admin).

  • View guest logs and analytics.

  • Sign out users and print badges.

  • View and open doors (if the user has the appropriate access control permissions).

  • View context camera footage (if the user has the appropriate camera permissions).

Site-level roles

Site-level roles can be assigned to individual users or to groups and pertain to a specific site or subsite. Subsites inherit the permissions from the subsites and parent sites above them.

Site Admin

  • Manage employees from site-specific employee lists.

  • Edit site-specific Guest Settings.

  • Add/edit cameras (only if the user has at least a Live-Only Viewer role for Cameras).

  • Add/edit doors (only if the user is an Access Site Admin).

  • View guest logs and analytics.

  • Sign out users and print badges.

  • View and open doors (if the user has the appropriate access control permissions).

  • View context camera footage (if the user has the appropriate camera permissions).

Site Viewer

  • View guest logs and analytics.

  • Sign out users and print badges.

  • View and open doors (if the user has the appropriate access control permissions).

  • View context camera footage (if the user has the appropriate camera permissions).

Set site and subsite permissions

You can set site and subsite permissions by adding a user, a group, or by existing users and groups.

Manage roles

  1. In Verkada Command, go to All Products > Admin .

  2. Under Org Settings, select Users or Groups.

  3. Select the desired user or group.

  4. At the top right, click Manage Roles.

  5. On Manage Roles:

    1. Grant the desired site and/or Workplace subsite roles.

    2. Click Save.

Manage sites

  1. In Verkada Command, go to Products > Admin .

  2. In the left navigation, select Sites.

  3. Select a site.

  4. At the right, click Manage .

    1. In the top right, click Add.

    2. Select User or Group .

    3. Grant the desired roles for users and/or groups.

FAQ

How do I grant Mailroom permissions but not Guest permissions, or vice versa?

To separate these permissions, make your Mailroom site and Guest site different sites entirely. Guest and Mailroom sites that are imported from the same site will share roles given to users. Learn more about Roles and Permissions for Mailroom.

Can a Guest user get access to my cameras if they have “No Access” to the site in Command?

Guest users must at least have the Live-Only Viewer role for the cameras in the site to view the camera feeds in Guest.

What are the minimum permissions needed to see the Guest tab under All Products in Command?

Users must be at least a Site Viewer for 1 site to see the Guest tab under All Products.

What is the best role I should grant to my front desk receptionist?

It depends on the specific permissions you want to grant. In most scenarios, receptionists only need to be Site Viewers.

Related resources

Need more help? Contact Verkada Support.

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