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Roles and Permissions for Workplace
Roles and Permissions for Workplace

Learn the roles and permissions for Verkada Guest and Mailroom

Updated over a week ago

This article describes the set of roles and associated permissions for Verkada Workplace (Guest and Mailroom).

  • Permissions are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites/subsites.

  • User permissions specify what tasks users can perform and what features users can access in Command.

  • Site-level permissions define what access a particular user or group has to the cameras within the site. Site-level permissions are configured using roles.

See Roles and Permissions for Command users for an in-depth explanation of the features and configurations available for overall Verkada Command usage and administration.


Org-level role

Org Admin for Guest

By default, Org Admins are Site Admins.

Org Admin for Mailroom

  • Add/remove users

  • Modify user membership

  • View Mailroom logs and analytics

  • Add and modify sites

  • Modify account settings

  • Scan in delivered packages

  • View and search for packages delivered

Site-level roles

Note: These roles permit access to view live and historical video for all the cameras in the site they were granted access to, even if the user is assigned live-only view permissions to the camera site.

Site Admin for Guest

By default, Org Admins are Site Admins.

  • View guest logs and analytics.

  • View doors in all sites and edit schedules.

  • Import and modify sites.

  • Sign out users and print badges.

  • Grant access to view context cameras added (4 at a time) for the site and the selected history (check-in time only).

For Users

  • Add/remove users.

  • Grant roles for Workplace.

For Employees

  • Add/remove employees (global and site-specific).

Site Manager for Guest

If you have a Guest and a Mailroom at the same site, and you grant a user Site Manager permissions, that user has permissions for Guest and Mailroom.

  • Import and modify sites.

  • Sign out users and print badges.

  • Manage employees (site-specific list only).

  • Edit any Guest settings where they have access (not organizational Guest changes)

  • View account settings.

  • View guest logs and analytics.

  • View doors in permitted sites and edit schedules.

  • With camera role permissions, can view context cameras added (4 at a time) for the site and the selected history (check-in time only).

Site Manager for Mailroom

  • Manage and configure any sites

  • View account settings

  • Scan in delivered packages

  • View and search for packages delivered

Site Viewer for Guest

  • Sign out users and print badges.

  • View guest logs and analytics.

  • View doors in permitted sites.

  • View context cameras added (4 at a time) for the site and the selected history (check-in time only).

Site Viewer for Mailroom

  • View and search for packages delivered.

  • Monitor check-ins and print badges for any selected sites.

  • Scan in delivered packages.

Assign Site Viewer or Site Manager role [Guest]

By default, Org Admins are Site Admins. To promote to a Site Admin role, a user must first be an Org Admin. To assign users to Site Manager or Site Viewer:

  1. In Verkada Command, go to All Products > Guest .

  2. On the left navigation, select Guest Settings.

  3. On Guest Settings, scroll down to Users & Roles.

  4. Select Manage Roles.

  5. Search for and select the user you want to promote.

  6. When prompted in a new window, select Add Role.

  7. Choose a role: Site Viewer or Site Manager.

  8. When prompted, choose which site(s) the user should have access to.

Recommendation: Once a user role has been promoted, we recommend that you refresh the page to see a list of the newly added users and their roles.

Modify and remove users

Guest

  1. In Verkada Command, go to All Products > Guest .

  2. In the left panel, click Guest Settings.

  3. Scroll down to Users & Roles. You should see a list of active users and their roles in your organization. This list is automatically populated from your organization users list.

  4. Click Manage Roles.

  5. Search for and select the user you want to modify. You should see the user and the roles they hold in the organization. You can modify with these options:

    • Add Role—Add Site Viewer or Site Manager roles to users and sites.

    • Add/Remove Sites—Choose to add or remove sites from users.

    • Remove Role—Remove roles from a user, hover over their current role and a Remove Role option should appear.

Note: Removing all roles from a user causes the user to be removed from the Guest dashboard.

Mailroom

  1. In Verkada Command, go to All Products > Mailroom.

  2. In the left panel, click Mailroom Settings.

  3. Scroll down to Users & Roles. You should see a list of active users and their roles in your organization. This list is automatically populated from your organization users list.

  4. Click Manage Roles.

  5. Search for and select the user you want to modify. You should see the user and the roles they hold in the organization. You can modify with these options:

    • Add Role—Add Site Viewer or Site Manager roles and sites to a user.

    • Add/Remove Sites (see example below)—Choose to add or remove sites from a user.

    • Remove Role—Hover over a user and select Remove Role to remove their current role.

Note: When you remove all roles from a user, it causes that user to be removed from the Guest dashboard.

Promote users to Site Manager or Site Viewer [Mailroom]

By default, Org Admins are Mailroom Admins. To promote users to a Site Manager or Site Viewer:

  1. In Verkada Command, go to All Products > Mailroom.

  2. In the left panel, click Mailroom Settings.

  3. Scroll down to Users & Roles. You should see a list of active users and their roles in your organization. This list is automatically populated from your organization users list.

  4. Click Manage Roles.

  5. On Mailroom, select a user and on the slide out, click Add Role.

  6. When you are prompted, select Site Viewer or Site Manager.

    • Site Viewer can monitor check-ins and print badges for any selected sites.

    • Site Manager can manage and configure any selected sites.

  7. You should be prompted to select which site(s) the user should have access to, and then close (X) the page.

Recommendation: Once you promote a user's access, we recommend that you refresh the page to see a list of the newly added users and their role.

FAQ

How do I grant Mailroom permissions, but not Guest permissions, or vice versa?

To separate these permissions, make your Mailroom site and Guest site different sites entirely. Guest and Mailroom sites that are imported from the same site will share roles given to users.

Can a Workplace Site Viewer or Manager get access to my cameras if they have “No Access” to the site in Command?

They only get access to the live stream of the context camera(s) added for the Guest or Mailroom site and the 30-second segments from them for Guest Check-ins and Mailroom drop-offs.

What are the minimum permissions needed to see the Guest and Mailroom tabs under All Products in Command?

Users must be a Workplace Site Viewer (at least) for 1 site for them to see the Guest and Mailroom tabs under the All Products page.

What is the best role I should grant to my front desk receptionist?

It is dependent on the specific permissions you want them to have. In most scenarios, receptionists only need to be Workplace Site Viewer.

What access is needed to use the Mailroom app?

You need to ensure that the user is, at least, a Workplace Site Viewer for the site(s) they need access to, in order to use the Mailroom app to scan in packages.

Related resources


Need more help? Contact Verkada Support

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