Verkada makes managing your licenses easy.  This document will explain how Command calculates license renewal dates and how we work with customers to manage renewals.

Command Licenses

Each device in Command requires a license.  Licenses are typically purchased with a device but may also be purchased separately from devices, such as for a license renewal.  Each Organization must purchase at least as many licenses as the number of devices in your Organization in Command.  

Command licenses are purchased for different durations - 1, 3, 5, or 10 years.  The “clock” for a license starts counting down upon purchase. As a cloud-connected product, valid Command licenses are required for all Verkada devices.

License expiration dates

Licenses within Command are averaged to calculate a single co-terminated expiration date. This date is calculated as the weighted average of the license durations across all cameras in an Organization.

License Manager

Command licenses are managed through the License Manager page, and this is where you can see information about licenses tied to your Organization, including expiration dates. Navigate to the Organization-wide Settings and select License Manager found at the bottom of the page.

Verkada licensing is Organization wide. Each device in an Organization requires a license. For Access Control, each door requires a license. Each of the licenses in an Organization are added together, and the number and type of licensed units within the Organization are used to calculate the expiration date. Keep in mind that higher cost license types are weighted heavier in terms of license usage.

License Manager includes two sections for managing an Organization's licensing state.

The first section shows:

  • License Expiration for the Organization, which is a single expiration date after which licensing needs to be renewed
  • License State which shows whether the Organization is in compliance
  • Claim license, where you can add a license; licenses can be added in one of two ways: 1) As an increase to licensed units, where the licenses will allow you to immediately begin managing additional units, or 2) As a renewal, where the licenses will allow you to manage units once your current licenses expire.
  • The number of cameras, Viewing Stations, and doors within your Organization compared to the total number of licensed units for each type
  • The number of trial units managed by your Organization

The second section shows:

  • Transaction Log with historical information about licenses claimed and other changes to licenses within the Organization in the past; select export to CSV to download the log as a csv file

Claiming a license

When you receive a new license, use the Claim License option to add it to your Organization. The license key will be sent to you via email. Claimed licenses will show in the Transaction Log. The Claim License dialog window includes the following:

License key contains the following licenses - Shows what is tied to the license key.

Before claiming license key - shows how many cameras, Viewing Stations, and doors your Organization is managing compared to the total licensed units; the expiration date is also shown

After claiming license key - shows how many cameras, Viewing Stations, and doors your Organization is managing compared to the new total licensed units; after claiming the license key; the new expiration date is also shown

Dropdown selection for claim method - Allows you to claim the license in 1 of 2 ways: 1) As an increase to licensed units, where the licenses will allow you to immediately begin managing additional units, or 2) As a renewal, where the licenses will allow you to manage units once your current licenses expire

1) Claiming as an increase to licensed units

2) Claiming as a renewal

FAQs

How does Verkada Command licensing work?

Verkada devices use Command for centralized management and control. For cameras and Viewing Stations, Command is licensed on a per device basis. For access control, Command is licensed on a per door basis. All licenses in a Command Organization end on the same date, which is called co-termination (co-term).

What is co-termination?

Verkada supports co-termination licensing. This means that an Organization in Command has a single license expiration date regardless of what licenses were purchased and when they were purchased. Details regarding the calculations on this are explained below.

How much does a Command license cost?

License prices vary by product line and by duration. Go to https://www.verkada.com/pricing/ to view details on list pricing.

How do I buy a Command license?

Please contact your sales rep or an authorized Verkada Partner or reseller to purchase a license.

Do I have to buy more licenses every time I purchase new devices?

Not necessarily. Command licenses are sold separately from devices and are not tied to specific devices. For example, you could upgrade from the CD41 to the CD61 without buying new licenses as long as your existing licenses are still valid.

Where can I find my license key?

Your license key can be found in an email sent to the purchaser.

When does a license key begin to count down?

The license key starts counting down from the moment it is created upon purchase.

Do I need to have a license for every Verkada device?

In general, yes. Every Verkada camera and Viewing Station requires a cloud license to be managed. Every Verkada Access Control Unit requires 4 door licenses to be managed.

Are there different license tiers or editions?

A single Command license is all that is required to provide all Command functionality for the device type in question.

How does support relate to licensing?

Verkada’s enterprise-class support handles any questions or concerns related to managing your purchased Command licenses. Questions regarding purchasing Command licenses should be directed to your sales rep or authorized Verkada Partner or reseller.

How does the hardware warranty relate to licensing?

The hardware warranty is tied to the device, not the license. Verkada’s warranty is 10 years on all devices. For more details on our warranty, please click here.

Can I purchase a new license for a used device purchased on the secondary market?

Before purchasing any Verkada device on a secondary market such as eBay, you are advised to contact Verkada Support to confirm that the device has not been reported stolen from a Verkada trial program or a bona fide purchaser. Please have the serial number of each device available when you contact support. Verkada will not support or sell licenses for devices that have been reported stolen.

Can I move a license from one Organization to another?

Answer: Yes, an Organization Admin can request to have a license unclaimed so the license can be claimed to a different Organization. Contact Support to make this request.

What if I have a single license key that I need to claim in separate Organizations?

We can split the license key into multiple license keys. Contact Support to make this request.

What happens if I add devices in the middle of my license term?

Verkada sells 1, 3, 5, and 10-year licenses. When you add a license to an existing Organization, we calculate the amount of extra time in your account and extend the co-terminating expiration date for all your cameras, Viewing Stations, and doors accordingly.

Let’s say you originally purchased a 10 1-year camera licenses. Upon purchase, you have 10*12 = 120 camera-months. 120 camera-months / 10 cameras = 12 remaining months. 4 months into the license term, you decide to purchase 3 1-year camera licenses. Immediately prior to purchase, you have 10*8=80 camera-months. 80 camera-months / 10 cameras = 8 remaining months. After purchase, you have extra credit of 3*12=36 camera-months for a total of 80+36=116 camera-months. We automatically apply those 36 camera-months for your new 13 camera Organization. 116 camera-months / 13 cameras = 8.92 remaining months. So with this new purchase, your Organization’s expiration date moved forward by 0.92 months.

In this way, an Organization only has a single co-terminating expiration date, avoiding the confusion associated with multiple expiration dates. To anticipate how new licenses will affect your co-termination date, you will see a preview of what your new expiration date will be during the claim process in your Command Organization.

Show me an example of co-termination for an Organization.

Verkada co-term licensing is applied on an Organization-wide basis, resulting in a single expiration date for every Verkada license managed in an Organization. That date is dynamically calculated based on a weighted average of the licenses purchased and claimed into your Organization. This is accomplished by averaging all active licenses together and dividing by the number of licensed units, or the count of allowed Verkada cameras, Viewing Stations, and doors for the Organization. Each time a new license is claimed into the Organization, a new single expiration date for all Verkada licenses in that Organization is calculated.

For example, suppose an Organization has 2 separate camera licenses, one 1-year (365 days) camera license intended for one CD41 camera and one 3-year (1095 days) camera license intended for one CB51 camera. The co-terminated expiration date would be calculated as ((1095*1)+(365*1))/2= 730 days total. Assuming the 2 licenses were purchased on the same day, the Organization would have a co-term expiration date of 730 days from the start date of the licenses.

What happens when I reach my co-terminated expiration date?

You can purchase a renewal by contacting your sales rep or an authorized Verkada partner or reseller. If you choose not to renew, you will no longer be able to manage your devices via Command. This means that you will no longer be able to configure or make changes to your Verkada devices.

How do I know which licenses to renew?

Verkada Command licensing is co-terminating. This means that the end dates for all licenses in an Organization are averaged together based on the product line and license durations purchased. Therefore, there is one single expiration date for an Organization.

How do I renew my licensing?

Please contact your sales rep or an authorized Verkada partner or reseller to purchase Command licenses. Once purchased, you can claim these licenses into your Organization as a renewal. Claiming licenses into your Organization as a renewal means that these licenses will automatically activate once your current Organization’s co-term expiration date has been reached. At this time, your licensed units for cameras, Viewing Stations, and doors (maximum numbers you can manage in your Organization) will update based on your renewal licenses, and your new co-terminated future expiration date will be in effect.

Will I be notified before my license expires?

Yes, Organization Admins for the Organization will receive emails 30 days, 7 days, and 1 day prior to the Organization’s co-term expiration date. If an Organization’s licenses expire, the license status will be displayed as “Invalid” on the License Manager page in Command.

Will I be notified before I lose access to my Command Organization if I am in excess of my licensed units?

Yes, Organization Admins for the Organization will receive emails that their license state is invalid.

What does it mean for the license state of my Organization to be “Invalid”? In this scenario, what happens to my footage?

An “Invalid” license state for your Organization can occur in 2 ways: (1) The Organization’s Command license has expired, or (2) The number of licensed units for cameras, Viewing Stations, and/or doors has been exceeded by the number of managed units in Command. When your Organization’s license state becomes “Invalid”, you will enter into a grace period. After the grace period, you will not be able to access your devices in Command, however, your devices will continue to function. If your license state continues to remain invalid for a prolonged period, your devices will eventually no longer function, and your access to Command will be terminated.

Organization invalid after an RMA

If you received a new camera after an RMA case. You will need to un-claim the faulty camera from your command organization after you have claimed the new camera. This will revalidate the organization into state of compliance.

Questions?

Please contact [email protected] with any questions about renewal dates.

Did this answer your question?