Verkada makes managing your licenses easy. This document explains how Command calculates license renewal dates and how we work with customers to manage renewals.
Each device in Verkada Command requires a license. Licenses are typically purchased with a device but may also be purchased separately from devices. Each organization must purchase at least as many licenses as the number of devices in your Command organization.
Command licenses may be purchased in 1, 3, 5, or 10-year lengths. The clock for a license starts counting down upon purchase. As a cloud-connected product, valid Command licenses are required for all Verkada devices.
Verkada licensing is organization-wide. Each device in an organization requires a license. For access control, each door requires a license. Each of the licenses in an organization are added together, and the number and type of licensed units within the organization are used to calculate the expiration date. Keep in mind that higher-cost license types are weighted heavier in terms of license usage.
License expiration dates
Licenses within Command are averaged to calculate a single co-terminated expiration date. This date is calculated as the weighted average of the license duration across all cameras in an organization.
Command licenses are managed through the Licenses page where you can see information about licenses tied to your organization, including expiration dates. To manage your licenses:
In Verkada Command select Admin
Under Org Settings select Licenses
The Licenses page is split into two sections for managing your organization's licenses.
License Manager contains:
License Expiration for the organization, which is a single expiration date after which licensing needs to be renewed
License State which shows whether the organization is in compliance
Claim License where you can enter and claim license keys; Licenses can be added in two ways:
As an increase to licensed units, where the licenses will allow you to immediately begin managing additional units
As a renewal, where the licenses will allow you to manage units once your current licenses expire
Device License Bar Graphs:
The Licensed tab displays the total number of each type of Verkada device within your organization and the total number of licenses for each type
The Trials tab displays the number of trial units managed by your organization
The Transaction Log shows historical information about licenses claimed and other changes to licenses within the organization in the past.
Claiming a license
When you receive a new license, use the Claim License option to add it to your organization. Claimed licenses will show in the Transaction Log. The Claim License dialog window includes the following:
License key contains the following licenses - Shows what is tied to the license key
Before claiming license key - shows how many Verkada devices, separated by type that your organization is managing compared to the total licensed units; The expiration date is also shown
After claiming license key - shows how many Verkada devices separated by type your organization is managing compared to the new total licensed units after claiming the license key; The new expiration date is also shown
Dropdown selection for claim method - This allows you to claim the license in two ways:
As an increase to licensed units where the licenses will allow you to immediately begin managing additional units
As a renewal, where the licenses will allow you to manage units once your current licenses expire
What is co-termination?
Verkada supports co-termination licensing. This means that an organization in Command has a single license expiration date regardless of what licenses were purchased and when they were purchased. Details regarding the calculations on this are explained below.
How much does a Command license cost?
License pricing details can be found here.
How do I buy a Command license?
Please contact your sales rep or an authorized Verkada partner or reseller to purchase a license.
Do I have to buy more licenses every time I purchase new devices?
Not necessarily. Command licenses are sold separately from devices and are not tied to specific devices. For example, you could upgrade from the CD41 to the CD61 without buying new licenses as long as your existing licenses are still valid.
Where can I find my license key?
Your license key can be found either in an email sent to the purchaser of the order, or in your license manager once it has been claimed by your organization
When does a license key begin to count down?
The license key starts counting down from the moment of purchase.
Do I need to have a license for every Verkada device?
In general, yes. The following device types are licensed on a per device basis:
Access I/O Controllers
Cellular Backup Modules
The remaining license types function as follows:
Access Control doors are licensed on a per door basis
A single Alarms license covers one dispatch address
Are there different license tiers?
No. A single Command license is all that is required to provide all functionality for the device type in question.
How does support relate to licensing?
Verkada’s enterprise-class support handles any questions or concerns related to managing your purchased Command licenses. Questions regarding purchasing Command licenses should be directed to your sales rep or authorized Verkada partner or reseller.
How does the hardware warranty relate to licensing?
The hardware warranty is tied to the device, not the license. Verkada’s warranty is 10 years on all devices. For more details on our warranty, please select here.
Can I purchase a new license for a used device purchased on the secondary market?
Before purchasing any Verkada device on a secondary market such as eBay, you are advised to contact Verkada Support to confirm that the device has not been reported stolen from a Verkada trial program or a bona fide purchaser. Please have the serial number of each device available when you contact support. Verkada will not support or sell licenses for devices that have been reported stolen.
Can I move a license from one organization to another?
Licenses are nontransferable.
What if I have a single license key that I need to claim in separate organizations?
We can split the license key into multiple license keys. Contact Support to make this request.
What happens if I add devices in the middle of my license term?
Verkada sells 1, 3, 5, and 10-year licenses. When you add a license to an existing organization, we calculate the amount of extra time in your account and extend the co-terminating expiration date for all your devices accordingly.
Let’s say you originally purchased 10 1 year camera licenses. Upon purchase, you have 10*12 = 120 camera months. 120 camera-months / 10 cameras = 12 remaining months. 4 months into the license term, you decide to purchase 3 1-year camera licenses. Immediately prior to purchase, you have 10*8=80 camera months. 80 camera-months / 10 cameras = 8 remaining months. After purchase, you have extra credit of 3*12=36 camera months for a total of 80+36=116 camera months. We automatically apply those 36 camera months for your new 13 camera organization. 116 camera-months / 13 cameras = 8.92 remaining months. So with this new purchase, your organization's expiration date moved forward by 0.92 months.
In this way, an organization only has a single co-terminating expiration date, avoiding the confusion associated with multiple expiration dates. To anticipate how new licenses will affect your co-termination date, you will see a preview of what your new expiration date will be during the claim process in your Command organization.
Show me an example of co-termination for an organization.
Verkada co-term licensing is applied on an organization-wide basis, resulting in a single expiration date for every Verkada license managed in an organization. That date is dynamically calculated based on a weighted average of the licenses purchased and claimed by your organization. This is accomplished by averaging all active licenses together and dividing by the number of licensed units, or the count of allowed Verkada devices for the organization. Each time a new license is claimed into the organization, a new single expiration date for all Verkada licenses in that organization is calculated.
For example, suppose an organization has 2 separate camera licenses, one 1-year (365 days) camera license intended for one CD41 camera and one 3-year (1095 days) camera license intended for one CB51 camera. The co-terminated expiration date would be calculated as ((1095*1)+(365*1))/2= 730 days total. Assuming the 2 licenses were purchased on the same day, the organization would have a co-term expiration date of 730 days from the start date of the licenses.
What if I want to manage multiple license renewal dates for my organization?
Some customers want to manage multiple renewal dates for their company. For example, a company with regional budgets may want to track a renewal date for each region separately to match their budgeting cycles.
Command's License Manager tracks a single co-terminated renewal date for an organization. Customers who wish to manage different renewal dates have two options:
Create multiple organizations: Command allows users to be members of multiple organizations. Admins can create different organizations to match the way they want to manage licenses. As an example, the company that wants to have regional tracking would set up each region as an organization and claim license keys and devices for each one separately. Command users can easily switch between organizations to view different sites, and permissions can be synced via SCIM or other identity management tools.
Manage licensing offline: If admins want to have all devices in a single organization, they can manage license renewal dates offline in a spreadsheet. Customers managing offline should contact [email protected] to ensure that licensing status is tracked properly. Note that the system will still track to a co-terminated expiration date, but customers will be able to purchase for each regional budget as they come due.
What happens when I reach my co-terminated expiration date?
When your licenses expire, you have a 30 day grace period to renew your licenses. After the grace period ends, you will be locked out of Command, and unable to access your devices. To regain access, contact your sales rep, an authorized Verkada partner to renew your licenses.
How do I know which licenses to renew?
Verkada Command licensing is co-terminating. This means that the end dates for all licenses in an organization are averaged together based on the product line and license durations purchased. Therefore, there is one single expiration date for an organization.
How do I renew my licensing?
Please contact your sales rep or an authorized Verkada partner or reseller to purchase Command licenses. Once purchased, you can claim these licenses into your organization as a renewal. Claiming licenses into your organization as a renewal means that these licenses will automatically activate once your current organization’s co-term expiration date has been reached. At this time, your licensed units for devices (maximum numbers you can manage in your organization) will update based on your renewal licenses, and your new co-terminated future expiration date will be in effect.
Will I be notified before my license expires?
Yes, organization admins for the organization will receive emails at regular intervals in the month prior to the organization’s co-term expiration date. If an organization’s licenses expire, the license status will be displayed as “Invalid” on the License Manager page in Command.
Will I be notified before I lose access to my Command organization if I am in excess of my licensed units?
Yes, organization Admins for the organization will receive emails that their license state is invalid. After your license state becomes invalid, you have a 30 day grace period to purchase and claim additional licenses. After the grace period ends, you will be locked out of Command, and unable to access your devices. To regain access, contact your sales rep, an authorized Verkada partner to purchase and claim new licenses.
What does it mean for the license state of my organization to be “Invalid”? In this scenario, what happens to my footage?
An “Invalid” license state for your organization can occur in 2 ways:
The organization’s Command license has expired
The number of licensed units for devices has been exceeded by the number of managed units in Command. When your organization’s license state becomes “Invalid”, you will enter into a 30 day grace period. After the grace period, you will not be able to access your devices in Command, however, your devices will continue to function. If your license state continues to remain invalid for a prolonged period, your devices will eventually no longer function, and your access to Command will be terminated.
Organization invalid after an RMA
If you received a new camera after an RMA case, you will need to un-claim the faulty camera from your command organization after you have claimed the new camera. This will revalidate the organization into a state of compliance.
Please contact [email protected] with any questions about renewal dates.