At Verkada, we stand by our products and are pleased to offer warranties included with the purchase of your Verkada products. Full warranty details (including hardware) are outlined in our End User Agreement. This agreement defines our relationship with you and our services.

Note: For our video security products, the primary limitation is that a camera is not damaged due to an accident, abuse or misuse, acts of God, or any unauthorized use of the hardware.

10-year warranty

Verkada Product	Model
Access Control	AC41 Door Controller AC42 Door Controller AC62 16-Door Controller AX11 IO Controller ACC-PROX-1 Proximity Cards ACC-EV3-1 Encrypted Cards AD33 Card Reader ACC–BAT–4AH (12V4Ah Backup Battery) ACC–BAT–18AH (24V18Ah Backup Battery) AC62 18AH Backup Battery (24V18Ah Backup Battery)
Air Quality	SV20 Series
Alarms	BK11 Alarm Keypad BK21 Alarm Keypad + Wireless Hub BH61 Wireless Hub
Video Intercom	TD52 Receivers
Video Security	Mini Bullet Fisheye Multisensor Dome (most)
Wireless Locks	Assa Abloy Aperio Series Schlage AD Series Schlage Engage Series Schlage Control Series

5-year warranty

Verkada Product	Model
Video Security	PTZ CD22 CD22-E

Learn more

Verkada End User Agreement

Verkada (Hardware) product docs

Verkada's Data Processing Addendum

Verkada's Service Level Standards

Verkada's Security Controls

Need more help? Contact Verkada Sales or Verkada Support