Intercoms allow organizations to enhance security and answer calls from anywhere with sharp video, clear audio, 6 smart receiver methods and intuitive management and security tools in Verkada Command.
Add the intercom serial number to Command to begin setup.
Configuration
Add the serial number to Command
Once you add the serial number and activate the intercom, a new tab opens, showing the intercom video feed. At the top left of your webpage, a menu displays the setup checklist. We recommend to follow the setup checklist.
General
Change device name
From the setup checklist, click Change device name to open the Settings page.
With the Settings page open, select the current name to change the default name.
Door
Configure a Door
Navigate to Intercom Settings > Door
Click Add a door
Select the appropriate door mode
See Intercom Reader Settings for more information on reader configuration.
I/O
Navigate to Intercom Settings > I/O
For each input and output, click the drop down and select the appropriate option.
I/O Type | Option | Behavior |
Input | Call Trigger | Triggers a call when circuit is closed |
Input | DPI | Monitors state of the door (open or closed) |
Input | REX | Unlock door without presenting credential |
Output | Unlock | Relay contacts close or open (depending on fail safe or fail secure door) when prompted by receiver or accepted credential |
Output | Chime | Relay contacts close upon button press and open when call is answered |
Output | Call in Progress | Relay contacts remain closed for duration of call |
The TD33 only has 2 inputs and 1 output.
Unlock
The Unlock configuration menu only appears if the door mode is set to Directly to the Intercom or To a Third-Party Access Controller. If the intercom is paired to a Verkada Access Controller, configure these options in the Access controller settings.
Navigate to Intercom Settings > I/O > Unlock
Option | Definition |
Unlock Time | The duration of an unlock, this applies to badging and receiver unlocks |
Unlock Sound | Toggle the unlock tone that is played from the intercom speaker |
Remote Unlock | Users with appropriate access level can unlock the door from Command and Pass app |
Pair a camera
Navigate to Intercom Settings > Pairing
Select Add Camera
Once cameras have been added, they will appear on the Live page of your intercom.
Audio
Navigate to Intercom Settings > Audio
Use the sliders to adjust Call Volume, System Volume, and Microphone Volume
Use the Continuous Audio toggle to enable/disable audio recording outside of calls
Call
Configure receivers
Navigate to your Intercom > Receivers tab
To configure receivers for one intercom reference this document
To configure receivers in bulk reference this document
For other Call Settings, reference the following table:
Other Call Settings
Option | Definition |
Press Intercom button again to end call | Toggle whether a button press cancels an active call |
Allow Talkdown to interrupt active call | Toggle whether a talkdown (receiver initiated call) can end and interrupt another active call |
Maximum call duration | (non-mutable) call duration cannot exceed 5 minutes |
Dial key to accept call | (non-mutable) for POTS and SIP receivers, # and * keys are used to accept incoming intercom calls |
Dial key to unlock door | (non-mutable) for POTS and SIP receivers, any number 0-9 will unlock the door |
Intercom phone number | (non-mutable) for POTS receivers, incoming calls from Verkada Intercoms will come from (661) 902-0560, consider saving this number in your contacts. |
SIP Account
Navigate to Intercom Settings > Call > SIP Account
Follow the instructions in this document to configure your SIP account
Video
Navigate to Intercom Settings > Video
Use the following table as a reference when configuring video settings:
Option | Definition |
Orientation | Rotate camera feed in Command in increments of 90 degrees |
Low Bandwidth Mode | Disable HQ video, Timelapse, and Cloud Backup to reduce bandwidth consumption |
Timelapse | Enable time lapses for historical video |
RTSP | RTSP enables users to stream verkada camera feeds into a third party VMS. Reference this document for configuration instructions |
Backup
Cloud backup enables the continuous saving of intercom footage in the cloud (in addition to local storage).
Navigate to Intercom Settings > Backup
Reference this document for configuration details
Messages
Automated Messages play when the device is offline, when there is an active lockdown, or when the receiver list is exhausted. For configuration details reference this document.
Troubleshooting
Users can initiate a test call to verify intercom functionality.
Navigate to Intercom Settings > Troubleshooting
Click Select a Receiver to pick which receiver you will use for the test call
Click Initiate Test Call
Need more help? Contact Verkada Support.