Every Verkada camera comes with 30 days worth of free cloud backup storage, with the exception of the CD31 and CD31-E which have 15 days of onboard storage and come with 15 days worth of free cloud backup. This feature is enabled on a per-camera basis. If cloud backup has been configured and a camera goes offline you will be able to view all footage that has been successfully uploaded to the cloud prior to the outage. The camera will continue to record locally even if offline. Once the connection to the cloud is re-established, the footage will again be backed up to the cloud.
Once enabled, Cloud Backup will upload footage during your set schedule, from that moment forward. It will not retroactively upload footage prior to enabling the feature.
Note: If more than 30 days' worth of cloud retention is desired, please reach out to your sales representative or email [email protected].
We recommended that the best practice for using cloud backup is to use schedules and using motion only.
Enabling Cloud Backup
Select the Admin tab
Toggle off Globally Disable Cloud Backup
Enabling Cloud Backup can be done through the camera Settings page.
Select the Info tab of a camera
Select Settings... on the bottom left-hand side
Select Cloud Backup
Toggle on Upload video to the cloud.
Scheduling which footage to Cloud Backup
With cloud backup, you can specify which footage you would like uploaded. Here is the list of features available when selecting which footage to upload:
All video or only video with motion
Upload in SD or HD
Schedule which footage to upload
What each Cloud Backup feature entails
Only Video with Motion in SD: Only footage detected with motion will be uploaded in SD to the cloud
Only Video with Motion in HD: Only footage detected with motion will be uploaded in SD to the cloud
All Video in SD: All footage will be uploaded in SD to the cloud
All Video in SD with HD motion: All footage will be uploaded in SD to the cloud, with segments containing motion in HD (recommended)
We recommend uploading only video the contains motion with HD for the best balance of bandwidth usage and functionality.
Scheduling when to upload footage
In addition to scheduling what footage to upload you can schedule when you would like to upload this footage. Cloud backup is an extremely bandwidth-intensive feature so scheduling is provided to allow you to avoid uploading during periods of high production hours. We recommend using scheduling to upload footage outside of business hours to decrease bandwidth impact.
Extended cloud backup
If more than 30 days of cloud backup is desired, you can purchase per-camera licenses for extended cloud backup. Talk to your sales rep or email [email protected] to get information on pricing for the different lengths of extended cloud backup.
Once this license is applied, all new footage backed up to the cloud will be saved for the extended backup time. Adding the extended license doesn't automatically enable cloud backup for the cameras, so be sure to enable cloud backup once the license has been added.