Every Verkada camera comes with 30 days worth of free cloud backup storage, with the exception of the CD31 and CD31-E which have 15 days of onboard storage and come with 15 days worth of free cloud backup. This feature is enabled on a per-camera basis. If cloud backup has been configured and a camera goes offline you will be able to view all footage that has been successfully uploaded to the cloud prior to the outage. The camera will continue to record locally even if offline. Once the connection to the cloud is re-established, the footage will again be backed up to the cloud.
Once enabled, cloud backup will upload footage during your set schedule, from that moment forward. It will not retroactively upload footage prior to enabling the feature.
Note: If more than 30 days worth of cloud retention is desired, please reach out to your sales representative or email [email protected].
We recommended that the best practice for using cloud backup is to use schedules and use motion only.
Globally Enabling Cloud Backup
Select Cameras from the All Products menu in the top left-hand corner
Select Camera Settings from the menu
Toggle off Globally Disable Cloud Backup
Locally Enabling Cloud Backup
Enabling cloud backup can be done through the camera Settings page.
Select the Settings tab on the desired camera
Select Backup
Toggle on Cloud Backup
Scheduling which footage to Cloud Backup
With cloud backup, you can specify which footage you would like uploaded. Here is the list of features available when selecting which footage to upload:
Video events for upload
All video: All footage will be uploaded in SQ to the cloud
Only with motion: Only footage detected with motion will be uploaded in HQ to the cloud
Video quality
SQ: All footage will be uploaded in SQ to the cloud
SQ with HQ motion: All footage will be uploaded in SQ to the cloud, with segments containing motion in HQ (recommended)
Note: We recommend uploading only video that contains motion with HQ for the best balance of bandwidth usage and functionality.
Scheduling when to upload footage
In addition to scheduling what footage to upload you can schedule when you would like to upload this footage. Cloud backup is an extremely bandwidth-intensive feature so scheduling is provided to allow you to avoid uploading during periods of high production hours. We recommend using scheduling to upload footage outside of business hours to decrease bandwidth impact.
