Audio messages are a convenient way to inform people who try to enter your building.
Configure audio messages
You can upload these types of automated audio messages to your Verkada Intercom, where they can play when certain conditions are met:
An Offline message plays when the device has no internet connection and the call button is pressed.
A Lockdown message plays when there is an active lockdown and the call button is pressed.
A No One Home message plays when the call list has been exhausted
You can toggle these automated messages in Verkada Command and use the default messages, record your own message, or upload your own .wav or mp3 file, up to 20 MB (about 2 minutes of audio).
You can configure all automated message types individually or globally (applies to all Intercoms in your organization).
Configure all audio message types individually
Configure an Offline message
In Verkada Command, go to All Products > Intercom.
Go to your Intercom's Settings page > Messages.
Toggle on Offline.
On the right, click the kebab (three dots) icon.
When prompted, click Record or Upload (for a message).
Configure a Lockdown message
In Verkada Command, go to All Products > Intercom.
Go to your Intercom's Settings page > Messages.
Toggle on Lockdown.
To the right of the Default message, click the kebab (three dots) icon.
When prompted, click Record or Upload.
You can also toggle on Loop Message.
Configure a No One Home message
In Verkada Command, go to All Products > Intercom.
Go to your Intercom's Receivers Tab > Call List.
Toggle on No One Home Message.
To the right of the Default message, click the ellipsis (three dots) button. You are then prompted to select Record or Upload.
Configure messages globally
An individual Intercom plays the globally configured message if and only if it does not have a custom (non-default) message configured. After you configure a global message, you still need to toggle on the message at the individual Intercom level. Thereafter it auto-populates with the global message.
In Command, go to All Products > Intercom.
Click Settings > Automatic Messages.
To the right of the selected Default message, click the kebab (three dots) icon, where you can select Record Message or Upload Message. This example shows a configured global message (example.wav) for lockdowns.
If you toggle on Lockdown, it auto-populates with example.wav as long as no custom message has been previously configured (shown below).
Related resources
Intercom (help-related articles)
TD52 Video Intercom (install guide)
TD52 Video Intercom (overview)
Visit the Verkada Training Center for bite-sized video tutorials on how to accomplish role-based tasks in Command
Need more help? Contact Verkada Support