Receivers are the mode by which calls are answered and accepted in Verkada Intercom. Calls made at the Intercom (TD52) are then sent to a receiver, who then accepts the call.
Receiver types
These are currently the available receiver types and how they work:
Front desk station
The front desk station is a tablet running the Intercom app. When a call is made to a front desk station, the individual watching the tablet can see the caller on screen and has the option to speak to and unlock the door for the caller. Learn how to how to set up a desk station.
Phone number
Using a phone number for the receiver allows a caller to reach someone via a phone call. Using a combination of keys or numbers, the receiver has the option to speak to the caller and unlock the door.
User
A user is any granted-access user in your organization. When a call is made, the user receives a call to their Verkada Pass app. When the user opens the Pass app, they can see the caller with the option to speak to and unlock the door. Learn more about the Verkada Pass app.
Add receivers
From the setup checklist, select Add receivers or at the top of the receiver page, select Receivers. The receiver page contains a list of steps that the intercom takes in order to contact a receiver.
From the drop-down list, select a receiver type.
When a receiver is added, a call list is created, the call list contains a set of steps (a set of receivers that the intercom calls), where each step contains a set of receivers. You can add multiple receivers and receiver types per step. If the receivers in one step don't answer then the intercom moves to the next step.
Example 1: Steps and receivers for Call List 1
Select Enable Schedule to enable a schedule for the call lists. The schedule enforces times when the intercom allows a call to occur. A call list (Off-Hour Call List) is automatically created. You can create additional call lists by selecting Add a Call List at the bottom of the call lists.
Once you add a receiver and a enable a schedule, the intercom can begin creating calls.
Example: Receiver page setup with enabled schedule
Manage schedules
On the Intercom menu list (top of page), select Receivers to open a Receiver page, where you can see the call schedule in your web browser.
Add a schedule
On the Schedule window (right side), click Schedule a Call List to create a new call list.
Edit a schedule
On the Schedule window (right side), select any existing segment of time on the schedule or select anywhere else on the schedule.
When you select the schedule, a new Create Schedule dialog appears, where you can:
Choose which call list is affected
See what times and days calls are allowed
Delete a schedule
Example: Create Schedule dialog
Clear a schedule
At the top right of the schedule window, select the settings button and click Clear Schedules to clear all schedules.
Disable a schedule
At the top right of the schedule window:
Select the settings button and click Disable Schedule.
On the dropdown list, choose the schedule that you want to disable.
Delete a schedule
On the Schedule window (right side), hover over the existing schedule, where you can see an 'x' to the left of the schedule.
Select the 'x' to delete that segment of the schedule.
Select any segment of an existing schedule, where a menu appears with the option to click Delete.
Manage call lists
On the Intercom menu list (top of page), select Receivers to open a Receiver page, where you can scroll down to see the call lists.
Add a call list
At the bottom of the Receiver page > Add a Call List section, click Add.
Edit a call list
To change the name of your call list, select the existing name and rename it. Once the name is selected, it can be changed from the default.
Delete a call list, step, or receiver
To delete call lists, steps, or receivers, select the "x" to the right of the name.
