To use Verkada Command, you need valid licenses for your devices and products. If you have unused devices or products, you can delete them to avoid exceeding your license cap. Follow the instructions below to delete unused devices and products.
Licensed Devices
All hardware requiring a license (cameras, viewing stations, alarm consoles) can be deleted on the Devices page. To delete an unused device, do the following:
Select the device(s) you want to delete
Select delete from the menu at the top of the page
Cameras
Please refer to Deleting a Camera
Doors
Please refer to Removing a Door from Verkada Access
IO Controller
Navigate to Devices
Search for "model: AX11 IO Controller"
Select the IO Controller that you want to delete, then click on the photo of the controller
Select Settings
Decommission the device
Air Quality Sensors
Please refer to Deleting Air Quality Sensors
Alarm locations
Alarm locations can be deleted on the Manage Sites page. To delete an unused location, do the following:
From the Alarms Home page select Manage Sites in the top right-hand corner
Filter for the Alarm site name and select the trash can to delete it
Note: You will need to delete all of the devices and sub-sites before you are able to delete the Alarm site location
Alarm Devices
From All Products select Alarms
Choose the site that the alarm device is in
Select the Devices tab
Select the device that you want to remove
Select the 3 dots and then click Delete
Viewing Station
From All Products select Devices
Find your Viewing Station (you can type "vx52" on the search to make this easier)
Click on the image of the Viewing Station
Select the 3 dots on the top right of the page, then Delete
Intercom
From All Products select Intercom
Select the Intercom that you want to delete
Select the Gear Icon on the top right
Delete the Intercom
Desk Station
From All Products select Intercom
Select the Desk Station that you would like to delete
Select the 3 dots on the top right
Delete the Desk Station
Alarm Speaker
Navigate to Devices
Search for the Alarm Speaker that you want to delete (a quick way to filter your search is to search for "BZ"
Select the check box near the device, then delete
Guest Tablets
Guest tablets can be deleted via the Guest page, underneath the settings for each Guest site. To delete an unused tablet, do the following:
Select a Guest site that contains the unused tablet
Click Admin from the Guest menu, and then select the desired site from the dropdown menu
In the site settings, click Tablets, and then click on the unused tablet
Click Delete Tablet to delete the tablet
For more information about how Verkada licenses work, read our Licensing Overview.