Door access is prescribed using two components, a schedule that defines normal use, and exceptions which temporarily change the schedule. Access levels supersede the door's schedules and exceptions.


The schedule determines when the door will be locked or unlocked. Multiple schedules can be configured although only one can be active at a time.


To modify a door's schedule, you'll first need to select Doors in the sidebar to bring up all of the doors in your organization.

From here, select the door to modify and click Schedules.

The default schedule keeps the door locked at all times. To modify the schedule, click the schedule drop down, and select a schedules from the list, or select New... to create a new schedule.

If creating a new schedule, click New... and name the schedule. This brings you to a new schedule page, where the locked and unlocked times can be set.


Exceptions are useful when you need to modify a door's access for a given period of time, but don't need to change the full schedule. Exceptions take precedence over the schedule. Typically these are used for holidays or special events where access must be modified on a temporary basis. Exceptions are limited to a 1-month timeframe so if you need a longer exception it is recommended to instead make a separate schedule.


You can add an exception to a door by simply selecting Add Exception underneath the Access Level's schedule. You can choose from your already created exceptions or add a new one by selecting New...

When selecting New... you'll be prompted to enter a name, dates, and times.

Once created, you are brought to the exception's page where times can be adjusted like when configuring a schedule.

By selecting Doors, this newly created exception can be applied to any other doors in your organization.

Did this answer your question?