Door access is prescribed using 2 components:
Schedules define regular, normal use. A schedule determines when the door will be locked or unlocked.
Exceptions allow you to temporarily change the schedule.
Exceptions are useful when you need to modify a door's access for a given period of time, but don't need to change the full schedule.
Exceptions take precedence over the schedule and modify the door's behavior for the entire day. Typically these are used for holidays or special events where access must be modified on a temporary basis.
Recommendation. Exceptions are limited to a 1-month timeframe, so if you need a longer exception, we recommend to make a separate schedule instead.
Create a door's schedule
Doors have schedules. Multiple doors can share the same schedule. You can configure multiple schedules, though only 1 can be active at a time.
Each access level has a schedule that determines when that access level has access, and when it does not.
In Verkada Command, go to All Products > Access.
On the left panel, click Schedules.
On Schedules, at the top right, click Add Schedule.
On the new door schedule's page, at the top left, enter a Door Schedule Name.
On the right, click the plus (+) icon to the left of each day to open the Create Schedule dialog:
Set the Door Status: Unlocked, Card + Code Entry, Locked, or Access Controlled.
Set the From and To time frames.
Select the day(s) that required repetition.
(Optional) Toggle on First Person In.
Click Done.
In the Doors section, click the box next to any door that you want to apply the schedule and click Save.
Modify a door's schedule
Note: If you toggle on First Person In, it requires an authorized user to present a valid credential before permitting access to any other user. Admins can configure entry schedules so that specified doors remain locked and secure until an authorized member of a supervised group arrives and presents their credential during the scheduled period.
In Verkada Command, go to All Products > Access.
On the left panel, click Schedules.
On the right (Schedules), select a door schedule from the list.
On Edit Schedule:
(Optional) Select and update the Door Status, as needed. For example, add additional Unlocked and Locked windows to each day. To do so, click and drag your cursor anywhere on the bar representing a particular day of the week. You can copy an Unlocked window across multiple days in the week. See note below.
Change the unlock times and the doors assigned to the schedule.
Toggle on/off First Person In (see note above).
Click Done.
Note: A user can unlock a door if:
The user is in a group that is in an access level associated with that door.
Given the access level's schedules, and accounting for any access level exceptions, the user has access to the door at the current time.
Given the door's schedule, and accounting for any door schedule exceptions, the door is "Access controlled".
Clear a door's schedule
In Verkada Command, go to All Products > Access.
On the left panel, click Schedules.
On Schedules:
Select a door schedule from the list.
On your Schedule, to the left of the day you want to delete, click the Clear Schedule (x) icon.
Click Save.
Create an exception
Doors can also have exceptions. They work similarly to access level exceptions, except they apply to door schedules (not access level schedules), and thus have different options.
You can create access level exceptions for specific dates that change the access level's schedule for those dates, by way of the Door Exceptions tab or the Access Exceptions tab.
Door Exceptions tab
In Verkada Command, go to All Products > Access.
At the top, you can create an exception click Door Exceptions (or Access Exceptions).
At the top right, click Add Access Exception.
At the top left:
Enter an Access Level Exception Name.
Select the access levels, as needed.
Select a Start Date and End Date. You can change the times later, if needed.
On the Schedule, modify the schedule, as needed.
Click Save.
Access Exceptions tab
In Verkada Command, go to All Products > Access.
At the top, next to Door Exceptions, click Access Exceptions.
At the top right, click Add Access Exception.
At the top left:
Enter an Access Level Exception Name.
Select the access levels, as needed.
Select a Start Date and End Date. You can change the times later, if needed.
On the Schedule, modify the schedule, as needed.
Click Save.
Related resources
Visit the Verkada Training Center for bite-sized video tutorials on how to accomplish role-based tasks in Command.
Need more help? Contact Verkada Support