Door Schedules and Exceptions
Schedules and exceptions control when access to doors is allowed
Updated over a week ago

Door access is prescribed using two components, a schedule defining normal use, and exceptions to temporarily change the schedule.


The schedule determines when the door will be locked or unlocked. Multiple schedules can be configured although only one can be active at a time.


To modify a door's schedule, you'll need to navigate to the Access home from the All Products Menu. After doing so, select Schedules from the menu bar on the left-hand side.

From here you can edit and create new schedules. To edit a schedule select it from the list and you can change the unlock times as well as the doors assigned to the schedule.

Additional Unlocked and Locked windows can be added to each day by clicking and dragging your cursor anywhere on the bar representing a particular day of the week. An Unlocked window can be copied across multiple days in the week using the user interface,

If creating a new schedule, click Add Schedule and name the schedule. This brings you to a new schedule page, where the locked and unlocked times can be set. Make sure to apply the schedule to any doors by selecting the checkbox by the doors from in Doors section.


Exceptions are useful when you need to modify a door's access for a given period of time, but don't need to change the full schedule. Exceptions take precedence over the schedule. Typically these are used for holidays or special events where access must be modified on a temporary basis. Exceptions are limited to a 1-month timeframe so if you need a longer exception it is recommended to instead make a separate schedule.


To create an exception, you'll need to navigate to the Schedules page from within the Access home. At the top of the page select Door Exceptions. Access Level exceptions can also be created from within the Access Exceptions page.

When creating an exception select + Add Exception button in the top right of the page. From here you'll be prompted to enter a name, dates, and times. Times can be adjusted like when configuring a schedule.

In order to save an exception, click the Save button in the top right corner of the page.

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