Access Levels are used to manage door access along with when the doors can be accessed or not. Access is prescribed using two components, a schedule that defines normal use, and exceptions which temporarily change the access schedule.


The schedule represents when users with this access level will be able to access the doors associated with this access level. Schedules are typically set when creating an Access Level, but they can be modified after the fact.


To modify an Access Level schedule, you'll first need to select Access Levels in the sidebar in order to bring up all of the Access Levels in your organization. From here, select the Access Level you'd like to modify to bring up the details page.

On the access level's page, you can modify the schedule by clicking and dragging to select when you would like Access to be available on this level.

During times where the schedule says Access Off users with this access level will not be able to access the doors associated with this access level. When the schedule says Access Granted users with this Access Level will be able to access the doors associated with this access level.


Exceptions are useful when you need to modify an access level for a given period of time, but don't need to change the full schedule. Exceptions take precedence over the schedule. Typically these are used for holidays or special events where access must be modified on a temporary basis. Exceptions are limited to a 1-month timeframe so if you need a longer exception it is recommended to instead make a separate schedule.


You can add an exception to an Access Level by simply selecting Add Exception underneath the Access Level's schedule. You can choose from your already created exceptions or add a new one by selecting New...

When selecting New... you'll be prompted to enter a name, dates, and times.

Once created, you are brought to the exception's page where times can be adjusted like when configuring a schedule.

By selecting Access Levels, the access levels associated with this exception are displayed. Add Access Levels can be selected in order to apply this exception to other access levels.

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