Access levels are used to manage door access. Access is prescribed using two components; a schedule that defines normal use and exceptions that temporarily change the access schedule. Access Levels are on a per-site basis. Each site will have its own unique access levels to provide users with access to doors in that site.

Access Level Schedules

The access level schedule dictates when users with this access will be able to access the doors. Schedules are set when creating an access level and can be modified at any time. To modify an access level schedule, you need to be an Access Admin and a Site Access Admin for the site containing the schedule.


  1. Select the Access tab on the Home page on the left-hand menu

  2. Select the ⋮ by the access site that you would like to configure Access Levels for

  3. On the Access Levels page, you can select view, and edit previously created access levels or add a new access level with the + Add... button on the top right.

    Note: Name your access level something descriptive. For example, "24/7 - Full Access". During this stage, you can also choose to add groups and the doors the access level will control. These values can also be changed after the fact.

  4. Name your Access Level and add your Groups to this Access Level

  5. Next check the box by any doors you want to add.

  6. From here, we can set the actual schedule. This can be done in one of two ways. By default, everyday 12am - 11:59 PM access is granted. The video below will show you how to delete a schedule and add on a customized schedule.


Exceptions are useful when you need to modify an access level for a given period of time, but not permanently. Exceptions take precedence over the schedule. Typically these are used for holidays or special events where access must be modified on a temporary basis. Exceptions are limited to a 1-month time frame so if you need a longer exception it is recommended to instead make a separate schedule.


To add an exception to an access level you need to be an Access Admin, and a Site Access Admin for the site you are making the exception in.

  1. Select Add Exception underneath the access level's schedule. You can choose from your already created exceptions or add a new one by selecting New...

  2. When selecting New... you'll be prompted to enter a name, date, start, and end time for the exception.

  3. Once created, you are brought to the exception's page where times can be adjusted like when configuring a schedule.

You can also display all current access level exceptions by:

  1. Selecting the Admin page in the left-hand menu

  2. Selecting Exceptions under the Access Control tab

  3. You can use the Access Exceptions and Door Exceptions buttons to view all the exceptions

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