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Access Level Schedules and Exceptions
Access Level Schedules and Exceptions

Learn how schedules and exceptions allow access levels to control when access to doors is allowed

Updated this week

Access levels are used to manage door access, where access is prescribed using 2 components:

  • A schedule that defines normal use and exceptions that temporarily change the access schedule.

  • Access levels are assigned on a per-site basis. Each site has its own unique access levels to provide users with access to the doors in that site.

The access level schedule dictates when users with this access will be able to access the doors. Schedules are set when creating an access level and can be modified at any time.

Modify access level schedules

To modify an access level schedule, you must be an Access Admin and a Site Access Admin for the site containing the schedule.

  1. In Verkada Command, go to All Products > Access.

  2. Select a location site.

  3. Click Access Levels.

  4. On the Access Levels page, you can select view, and edit previously created access levels, or click the plus (+) button to add a new access level.

  5. Name your access level something descriptive. For example, "24/7 - Full Access". During this stage, you can also choose to add groups and the doors the access level will control. You can change these values later, if necessary.

  6. Name your access level, add groups, doors, and set the desired schedule.

Add an exception

Exceptions are useful when you need to modify an access level for a given period of time, but not permanently. Exceptions take precedence over the schedule.

Typically, you use exceptions for holidays or special events where access must be modified on a temporary basis.

Recommendation. Exceptions are limited to a 1-month time frame, so if you need a longer exception, we recommend to use a schedule instead.

Note: To add an exception to an access level, you must be an Access Admin and a Site Access Admin for the site where you are making the exception.

  1. Under the access level's schedule, click Exceptions. You can choose from your already created exceptions or click Create new exception to add a new one.

  2. Name the exception.

  3. Select the date for the exception and click Change.

  4. Hover over the schedule and Create Schedule.

  5. Set the schedule and then select Done.

  6. Apply the schedule to the access level(s).

Need more help? Contact Verkada Support

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