Access Level Schedules and Exceptions

Learn how access levels and exceptions allow access to doors

Updated today

You use access levels to manage door access, where access is prescribed using these components:

  • Schedules define regular, normal use. A schedule determines when the door will be locked or unlocked.

  • Exceptions allow you to temporarily change the schedule.

    • Exceptions are useful when you need to modify an access level for a given period of time, but don't need to change the full schedule.

    • Exceptions take precedence over the schedule and modify an access level's behavior. Typically these are used for holidays or special events where access must be modified temporarily.

To create or modify access level schedules and exceptions, you must be an Access Admin and a Site Access Admin for the site containing the schedule.

Create an access schedule

  1. In Verkada Command, go to All Products > Access.

  2. Select a site from the drop-down.

  3. At the top, select Access Levels.

  4. At the top right, click .

  5. You can configure these settings, as needed:

    1. Give it a unique name.

    2. Create the schedule.

    3. Add groups and doors.

  6. Click Save once all your changes have been made.

Modify an access schedule

  1. In Verkada Command, go to All Products > Access.

  2. Select a site from the drop-down.

  3. At the top, select Access Levels.

  4. Select the schedule you want to edit.

  5. You can configure these settings, as needed:

    1. Edit the schedule name.

    2. Edit the schedule.

    3. Edit groups and doors.

  6. Click Save once all your changes have been made.

Remove an access schedule

  1. In Verkada Command, go to All Products > Access.

  2. Select a site from the drop-down.

  3. At the top, select Access Levels.

  4. Click the check box next to the schedule(s) you want to delete.

  5. At the top right, click Delete.

  6. Click Delete again to confirm.

Create access schedule exceptions

Recommendation. Exceptions are limited to a 1-month timeframe, so if you need a longer exception, we recommend making a separate schedule instead.

  1. In Verkada Command, go to All Products > Access.

  2. Select a site from the drop-down.

  3. From the menu, click Schedules and select Access Exceptions.

  4. At the top right, click Add Access Exception.

  5. You can configure these settings, as needed:

    1. Give it a unique name.

    2. Set the start and end dates

    3. Create the schedule.

    4. Add access levels.

  6. Click Save once all your changes have been made.

Modify access schedule exceptions

  1. In Verkada Command, go to All Products > Access.

  2. Select a site from the drop-down.

  3. From the menu, click Schedules and select Door Exceptions.

  4. Select the exception you want to edit.

  5. You can configure these settings, as needed:

    1. Edit the exception name.

    2. Edit the exception.

    3. Edit doors.

  6. Click Save once all your changes have been made.

Remove access schedule exceptions

  1. In Verkada Command, go to All Products > Access.

  2. Select a site from the drop-down.

  3. From the menu, click Schedules and select Access Exceptions.

  4. Click the check box next to the exception(s) you want to remove.

  5. At the top right, click Delete.

  6. Click Delete again to confirm.

Related resources


Need more help? Contact Verkada Support

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