You use access levels to manage door access, where access is prescribed using these components:

Schedules define regular, normal use. A schedule determines when the door will be locked or unlocked.
Exceptions allow you to temporarily change the schedule.
- Exceptions are useful when you need to modify an access level for a given period of time, but don't need to change the full schedule.
- Exceptions take precedence over the schedule and modify an access level's behavior. Typically these are used for holidays or special events where access must be modified temporarily.

You must be logged in with a user account with Access Site Admin or Access Site Manager permissions for the site to modify or create an access level. Learn more about Roles and Permissions for Access Control.

Create an access schedule

In Verkada Command, go to All Products > Access .
Select a site from the All Sites dropdown.
At the top, select Access Levels.
At the top right, click .
You can configure these settings, as needed:
1. Give it a unique name.
2. Create the schedule.
3. Add access groups and sites.
4. Add doors from selected sites.
Click Save once all your changes have been made.

If multiple sites are assigned to an Access Level:

If a user is not an Access Site Admin or Access Site Manager for all the sites in the scenario, they can only add or remove doors from the sites where they have one of those access control roles.

Modify an access schedule

In Verkada Command, go to All Products > Access .
Select a site from the All Sites dropdown.
At the top, select Access Levels.
Select the schedule you want to edit.
You can configure these settings, as needed:
1. Edit the schedule name.
2. Edit the schedule.
3. Edit access groups
4. Edit sites and doors from selected sites.
Click Save once all your changes have been made.

Unlock schedules are additive, requiring existing days to be cleared before changes can be made. Multiple days cannot be modified simultaneously if there’s an existing Access Granted schedule that is longer than the specified edit duration.

Remove an access schedule

In Verkada Command, go to All Products > Access .
Select a site from the All Sites dropdown.
At the top, select Access Levels.
Click the check box next to the schedule(s) you want to delete.
At the top right, click Delete.
Click Delete again to confirm.

Create access schedule exceptions

Exceptions are limited to a 1-month timeframe, so if you need a longer exception, we recommend making a separate schedule instead.

In Verkada Command, go to All Products > Access .
Select a site from the All Sites dropdown.
From the menu, click Schedules and select Access Exceptions.
At the top right, click Add Access Exception.
You can configure these settings, as needed:
1. Give it a unique name.
2. Set the start and end dates
3. Create the schedule.
4. Add access levels.
Click Save once all your changes have been made.

Modify access schedule exceptions

In Verkada Command, go to All Products > Access .
Select a site from the All Sites dropdown.
From the menu, click Schedules and select Door Exceptions.
Select the exception you want to edit.
You can configure these settings, as needed:
1. Edit the exception name.
2. Edit the exception schedule on each date.
3. Edit the selected access levels.
Click Save once all your changes have been made.

Remove access schedule exceptions

In Verkada Command, go to All Products > Access .
Select a site from the All Sites dropdown.
From the menu, click Schedules and select Access Exceptions.
Click the check box next to the exception(s) you want to remove.
At the top right, click Delete.
Click Delete again to confirm.

Need more help? Contact Verkada Support.

View Access Control Doors

Remove a Door from Verkada Access

Decommission an Access Controller

Move Access Controllers to Other Sites

Enable Support Access