Verkada

<a href="https://docs.verkada.com/docs/mailroom-overview.pdf" rel="nofollow noopener noreferrer" target="_blank">Verkada Mailroom</a> enables your organization to quickly and securely manage packages that are delivered. Mailroom can also leverage camera feeds to allow you to see when a package was delivered, scanned, or picked up.

Once a Verkada Mailroom license has been activated in your organization, a Mailroom tab appears in your Verkada Command All Products section.

In Verkada Command, go to All Products &gt; Mailroom.

On the left navigation, click Mailroom Settings.

Configure your Mailroom <a href="#h_13759b4733">org-level</a> or <a href="#h_7d921ed92c">site-level settings</a>, as needed. ​

1. In Verkada Command, go to All Products &gt; Mailroom. 
2. On the left navigation, click Mailroom Settings.
3. Configure your Mailroom <a href="#h_13759b4733">org-level</a> or <a href="#h_7d921ed92c">site-level settings</a>, as needed. ​

In Verkada Command, go to All Products &gt; Mailroom.

On the left navigation, click the Settings (gear) icon.

Click the dropdown and select the site you want to configure.

Under Sites, configure these settings, as needed:

1. In Verkada Command, go to All Products &gt; Mailroom.
2. On the left navigation, click the Settings (gear) icon. 
3. At the top right, click Sites. 
 
 
 
4. Click the dropdown and select the site you want to configure.
 
 
 
5. Under Sites, configure these settings, as needed:

Verkada Mailroom currently supports the following carriers:

- Amazon
- Canada Post
- DHL
- FEDEX
- OnTrac
- Royal Mail
- UPS
- USPS 
   

<a href="https://help.verkada.com/en/articles/6767329-mailroom-notifications">Enable Mailroom Notifications</a>

<a href="https://help.verkada.com/en/articles/6767213-mailroom-dashboard">Customize Your Mailroom Dashboard</a>

<a href="https://help.verkada.com/en/articles/1279830-using-sites-and-sub-sites">Use Sites and Subsites</a>

Visit the <a href="https://training.verkada.com/" rel="nofollow noopener noreferrer" target="_blank">Verkada Training Center</a> for bite-sized video tutorials on how to accomplish <a href="https://help.verkada.com/en/articles/4148620-roles-for-command-users">role-based tasks</a> in Command.

- <a href="https://help.verkada.com/en/articles/6767329-mailroom-notifications">Enable Mailroom Notifications</a>
- <a href="https://help.verkada.com/en/articles/6767213-mailroom-dashboard">Customize Your Mailroom Dashboard</a>
- <a href="https://help.verkada.com/en/articles/1279830-using-sites-and-sub-sites">Use Sites and Subsites</a>
- Visit the <a href="https://training.verkada.com/" rel="nofollow noopener noreferrer" target="_blank">Verkada Training Center</a> for bite-sized video tutorials on how to accomplish <a href="https://help.verkada.com/en/articles/4148620-roles-for-command-users">role-based tasks</a> in Command.

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Need more help? Contact <a href="https://www.verkada.com/contact/" rel="nofollow noopener noreferrer" target="_blank">Verkada Support</a>

Setting	What you can do...
Account	Manage the company name and logo and colors. These settings provide the default values for all Mailroom sites.
Sites	Convert pre-existing camera sites into Mailroom sites. Once a Mailroom site is created, you are redirected to a site configuration page.
Employees	Choose who in your organization can receive packages, which is used for tracking and logging. To add an employee, you can choose one of the following methods: Add individual—Manually adds users. Bulk upload CSV—The CSV (.csv) file must have the following case-sensitive headers: Note: Both the phone and photo columns must exist; however, populating values for these columns is optional. Sync with identity provider—Alternatively, if your organization has an existing SCIM integration, you can import employees from your SCIM-managed groups. Learn more about SCIM.
Notifications	Choose how users are notified when a package is delivered. Currently, email, SMS, Slack, and Microsoft Teams notifications are supported. Learn more about how to enable Mailroom notifications.
Users & Roles	View a list of Mailroom users and their associated roles.

Setting	What you can do...
Site Details	Change the location and default logo of your site.
Scan Camera	Add a camera that can see where deliveries are scanned. Video clips are automatically generated when a package is scanned to help identify each item.
Context Cameras	Add more cameras to keep an eye on your mailroom at all times.
Pickup Locations	Where employees should pick up their packages. You can also add context cameras to visually identify items and investigate issues.
Employees	Choose who in your organization can receive packages, which is used for tracking and logging. To add an employee, choose one of these methods: Add individual—Manually adding users. Bulk upload CSV—The .csv file must have the following headers, which are case-sensitive: Note: Both the phone and photo columns must exist; however, populating values for these columns is optional. Sync with identity provider—Alternatively, if your org has an existing SCIM integration, you can import employees from your SCIM-managed groups. Learn more about SAML/SSO.
Remove Site	If a site is no longer needed as a Mailroom site, you can remove it. When you remove it as a Mailroom site, it does not affect your settings in Verkada Command.

Set up your Mailroom

Configure your org-level settings

Configure your site-level settings

Supported Mailroom carriers

Related resources