This article outlines the required network settings that your Verkada Mailroom tablets and phones need to be able to communicate with Verkada Command. For more information on the required network settings for other Verkada product lines see Required Network Settings.
Note: Verkada devices are incompatible with LANs that require proxy servers or Secure Socket Layer (SSL)/Transport Layer Security (TLS) inspection. If either is in use, a bypass for all Verkada devices must be implemented for Verkada devices to communicate with Verkada Command.
IP address
Mailroom tablets and phones must be assigned an IPv4 address to communicate on the LAN and to Verkada Command. Mailroom devices use Dynamic Host Configuration Protocol (DHCP) and User Datagram Protocol (UDP) to obtain their IP addresses and network configurations.
If you require your Mailroom device to have a specific IP address, create a DHCP reservation using the device’s Media Access Control (MAC) address (found on the device's label).
Domain Name System
Mailroom tablets and phones use the DNS server to resolve Verkada’s fully qualified domain names (FQDN) to IP addresses to communicate with them. Your DHCP server tells the Mailroom device where the DNS server is on the network and the Mailroom device communicates using UDP port 53.
Note: DNS over HTTPS (DoH) is currently not supported.
Firewall settings
Mailroom tablets and phones require access to many endpoints to ensure they can communicate with Command and all features will be accessible. Many customers may want to allow the Mailroom devices to communicate with the general required endpoints.
These are the general domains to allow, applicable for all organization-regions:
3.1.77.0/24 - UDP/10000-20000
3.104.90.0/24 - UDP/10000-20000
3.112.80.0/24 - UDP/10000-20000
3.122.181.0/24 - UDP/10000-20000
18.228.249.0/24 - UDP/10000-20000
34.203.250.0/23 - UDP/10000-20000
34.216.15.26 - UDP/123
35.156.191.128/25 - UDP/10000-20000
52.215.127.0/24 - UDP/10000-20000
54.65.63.192/26 - UDP/10000-20000
54.169.127.128/26 - UDP/10000-20000
54.171.127.192/26 - UDP/10000-20000
54.172.60.0/23 - UDP/10000-20000
54.244.51.0/24 - UDP/1024-65535
54.252.254.64/26 - UDP/10000-20000
177.71.206.192/26 - UDP/10000-20000
*.verkada.com - UDP/123 + TCP+UDP/443
If your firewall does not allow wildcard masking, or you prefer to have the entire FQDN of the endpoint in your firewall rules, you can add the domains to your allowlist based on the region your devices are in.
Note: Your region is selected when you create an organization in Command.
Region: United States
3.1.77.0/24 - UDP/10000-20000
3.104.90.0/24 - UDP/10000-20000
3.112.80.0/24 - UDP/10000-20000
3.122.181.0/24 - UDP/10000-20000
18.228.249.0/24 - UDP/10000-20000
34.203.250.0/23 - UDP/10000-20000
34.216.15.26 - UDP/123
35.156.191.128/25 - UDP/10000-20000
52.215.127.0/24 - UDP/10000-20000
54.65.63.192/26 - UDP/10000-20000
54.169.127.128/26 - UDP/10000-20000
54.171.127.192/26 - UDP/10000-20000
54.172.60.0/23 - UDP/10000-20000
54.244.51.0/24 - UDP/1024-65535
54.252.254.64/26 - UDP/10000-20000
177.71.206.192/26 - UDP/10000-20000
api.control.verkada.com - TCP+UDP/443
api.global-prod.control.verkada.com - TCP+UDP/443
device-nlb.verkada.com - TCP+UDP/443
device.pyramid.verkada.com - TCP+UDP/443
firmware.control.verkada.com - TCP+UDP/443
index.control.verkada.com - TCP+UDP/443
nlb.verkada.com - TCP+UDP/443
relay.control.verkada.com - TCP+UDP/443
relay.global-prod.control.verkada.com - TCP+UDP/443
time.control.verkada.com - UDP/123
update.control.verkada.com - TCP+UDP/443
user.pyramid.verkada.com - TCP+UDP/443
vconductor.global-prod.command.verkada.com - TCP+UDP/443
vdoorman.command.verkada.com - TCP+UDP/443
vdoorman.prod1.command.verkada.com - TCP+UDP/443
Region: Europe
3.1.77.0/24 - UDP/10000-20000
3.104.90.0/24 - UDP/10000-20000
3.112.80.0/24 - UDP/10000-20000
3.122.181.0/24 - UDP/10000-20000
18.228.249.0/24 - UDP/10000-20000
34.203.250.0/23 - UDP/10000-20000
34.216.15.26 - UDP/123
35.156.191.128/25 - UDP/10000-20000
52.215.127.0/24 - UDP/10000-20000
54.65.63.192/26 - UDP/10000-20000
54.169.127.128/26 - UDP/10000-20000
54.171.127.192/26 - UDP/10000-20000
54.172.60.0/23 - UDP/10000-20000
54.244.51.0/24 - UDP/1024-65535
54.252.254.64/26 - UDP/10000-20000
177.71.206.192/26 - UDP/10000-20000
api.global-prod.control.verkada.com - TCP+UDP/443
api.prod2.control.verkada.com - TCP+UDP/443
index.prod2.control.verkada.com - TCP+UDP/443
relay.global-prod.control.verkada.com - TCP+UDP/443
relay.prod2.control.verkada.com - TCP+UDP/443
time.control.verkada.com - UDP/123
update.control.verkada.com - TCP+UDP/443
vconductor.global-prod.command.verkada.com - TCP+UDP/443
vconductor.prod2.command.verkada.com - TCP+UDP/443
vdoorman.prod2.command.verkada.com - TCP+UDP/443
Need more help? Contact Verkada Support.