# Enable NCIC Alerts

{% hint style="danger" %}
Data from the National Crime Information Center (NCIC) is sensitive criminal justice information and must be handled securely. For this reason, NCIC alerts are only available in Verkada’s [Government Solutions Command organizations.](/government-solutions/getting-started/get-started-with-government-solutions.md)
{% endhint %}

***

### 1. Request NCIC in your Government Solutions organization

This feature is not enabled by default and requires Verkada to support Criminal Justice Information Services (CJIS) compliance in the state where the data is accessed. Contact your Sales Representative or <government@verkada.com> to get started.

### 2. Enable NCIC in Feature Manager

{% hint style="danger" %}
You need Org Admin permissions to access Feature Manager.
{% endhint %}

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}

{% step %}
**Select Feature Manager.**
{% endstep %}

{% step %}
**To the right of NCIC LPR Data Integration, click the dropdown and select Enable.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
This feature is only available on cameras with License Plate Recognition (LPR) mode enabled.
{% endhint %}

### 3. Grant CJIS viewer permissions

After the feature is enabled, Org Admins must assign CJIS Viewer permissions to CJIS-approved personnel. This action can only be granted on a per-user basis.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}

{% step %}
**Select Users & Permissions > Users.**
{% endstep %}

{% step %}
**Select the user you want to edit.**
{% endstep %}

{% step %}
**On Organization Roles, click Manage.**

1. Click the checkbox next to **CJIS Viewer.**

<div align="left" data-with-frame="true"><figure><img src="/files/VmjgFT4tQQZBFbwxctyO" alt="" width="563"><figcaption></figcaption></figure></div>

2. Click **Save**.
   {% endstep %}
   {% endstepper %}

After the feature is enabled and users have the required permissions, you can create a new NCIC alert.

***

## Configure NCIC alerts

### Create Alert > Cameras

{% stepper %}
{% step %}
**On the Command homepage, left navigation, click Alerts.**
{% endstep %}

{% step %}
**At the top left, click New Alert.**
{% endstep %}

{% step %}
**On Select Event, choose Camera > License Plate Hotlist.**
{% endstep %}

{% step %}
**On Cameras:**

a. Choose to receive alerts from **Sites** or **Individual Cameras**.\
b. Click **Done** to continue.
{% endstep %}

{% step %}
{% hint style="warning" %}
Only cameras with License Plate Recognition (LPR) enabled can be selected.
{% endhint %}

**On Select License Plate Hotlist:**

a. Select **NCIC.**\
b. Select **Offense Reasons** to be included within the alert.

<div align="left" data-with-frame="true"><img src="/files/8mzvQm2hdPi34epQpFyn" alt="" width="443"></div>

c. Click **Done** and continue with the alert [notification schedule](#create-alert-greater-than-notification-schedule).
{% endstep %}
{% endstepper %}

### Create Alert > Notification Schedule

{% stepper %}
{% step %}
**On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.**

<div align="left" data-with-frame="true"><img src="/files/uYML32hRYgJjp2h8VugP" alt=""></div>
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**notification**](#create-alert-greater-than-notification)**.**
{% endstep %}
{% endstepper %}

### Create Alert > Notification

{% stepper %}
{% step %}
**On Notification, add users individually or assign the alert to a group.**
{% endstep %}

{% step %}
**Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.**

<div align="left" data-with-frame="true"><figure><img src="/files/joJ6V2JNVhYtAyRboJyi" alt="" width="438"><figcaption></figcaption></figure></div>

{% hint style="info" %}
Any recipient added to this alert will see it appear under the **Shared Alerts** section of their **Alerts** page.
{% endhint %}
{% endstep %}

{% step %}
**(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.**
{% endstep %}

{% step %}
**Click Done and continue with the alert's** [**optional settings**](#optional-settings)**, or** [**finish the alert**](#finish-the-alert)**.**&#x20;
{% endstep %}
{% endstepper %}

### Optional settings

#### Create Alert > Operations

{% stepper %}
{% step %}
**Toggle on Route to Operations to create a ticket from the alert.**&#x20;
{% endstep %}

{% step %}
**(Optional) Select Ticket Instructions to add information to the ticket and click Done.**
{% endstep %}

{% step %}
**Click Done and continue to** [**finish the alert**](#finish-the-alert)**.**
{% endstep %}
{% endstepper %}

#### Create Alert > Device Action

{% stepper %}
{% step %}
**On Device Action, select the horn speaker(s) you want to play your message.**
{% endstep %}

{% step %}
**Select your notification preference (Text to Speech or Audio File).**

a. For **Text to Speech,** enter a message up to 200 characters.\
b. For **Audio File,** drag and drop the file or click **choose a file** to upload your audio clip.

<div align="left" data-with-frame="true"><img src="/files/cmdMXVOCnchM5sxvJbCQ" alt="" width="395"></div>
{% endstep %}

{% step %}
**Click Done and continue to** [**finish the alert**](#finish-the-alert)**.**
{% endstep %}
{% endstepper %}

### Finish the alert

{% stepper %}
{% step %}
**In the bottom right of the configuration window, click Next.**
{% endstep %}

{% step %}
**Enter a descriptive name for the alert.**
{% endstep %}

{% step %}
**Click Done to complete the setup.**

<div align="left" data-with-frame="true"><figure><img src="/files/T5Nvt7tMTQqgMsGZ7Vuh" alt="" width="436"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.verkada.com/government-solutions/events-and-alerts/enable-ncic-alerts.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.