Enable NCIC Alerts
Data from the National Crime Information Center (NCIC) is sensitive criminal justice information and must be handled securely. For this reason, NCIC alerts are only available in Verkada’s Government Solutions Command organizations.
1. Request NCIC in your Government Solutions organization
This feature is not enabled by default and requires Verkada to support Criminal Justice Information Services (CJIS) compliance in the state where the data is accessed. Contact your Sales Representative or government@verkada.com to get started.
2. Enable NCIC in Feature Manager
You need Org Admin permissions to access Feature Manager.
In Verkada Command, go to All Products > Admin.
Select Feature Manager.
To the right of NCIC LPR Data Integration, click the dropdown and select Enable.
This feature is only available on cameras with License Plate Recognition (LPR) mode enabled.
3. Grant CJIS viewer permissions
After the feature is enabled, Org Admins must assign CJIS Viewer permissions to CJIS-approved personnel. This action can only be granted on a per-user basis.
In Verkada Command, go to All Products > Admin.
Select Users & Permissions > Users.
Select the user you want to edit.
On Organization Roles, click Manage.
Click the checkbox next to CJIS Viewer.
Click Save.
After the feature is enabled and users have the required permissions, you can create a new NCIC alert.
Configure NCIC alerts
Create Alert > Cameras
On the Command homepage, left navigation, click Alerts.
At the top left, click New Alert.
On Select Event, choose Camera > License Plate Hotlist.
On Cameras:
a. Choose to receive alerts from Sites or Individual Cameras. b. Click Done to continue.
Only cameras with License Plate Recognition (LPR) enabled can be selected.
On Select License Plate Hotlist:
a. Select NCIC. b. Select Offense Reasons to be included within the alert.
c. Click Done and continue with the alert notification schedule.
Create Alert > Notification Schedule
On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.
Click Done and continue with the alert notification.
Create Alert > Notification
On Notification, add users individually or assign the alert to a group.
Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.
Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.
(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.
Click Done and continue with the alert's optional settings, or finish the alert.
Optional settings
Create Alert > Operations
Toggle on Route to Operations to create a ticket from the alert.
(Optional) Select Ticket Instructions to add information to the ticket and click Done.
Click Done and continue to finish the alert.
Create Alert > Device Action
On Device Action, select the horn speaker(s) you want to play your message.
Select your notification preference (Text to Speech or Audio File).
a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.
Click Done and continue to finish the alert.
Finish the alert
In the bottom right of the configuration window, click Next.
Enter a descriptive name for the alert.
Click Done to complete the setup.
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