# Contact Verkada Support

Verkada offers dedicated assistance to government customers who need support from representatives in the United States to ensure fast and secure service. Our US-based team is equipped to handle inquiries related to deployment, troubleshooting, or general product guidance. To get in touch, log in to your [Government Solutions Command Account](https://command.verkadagov.com/admin/support) to open a case.

{% hint style="warning" %}
See [Contact Verkada Support](/command/need-help/contact-verkada-support.md) for the support contact information of non-Government Solutions organizations.
{% endhint %}

***

## Contact Verkada Support

{% hint style="danger" %}
Before you contact Verkada Support, it is best to have a support token ready. See [Enable Support Access](/command/need-help/contact-verkada-support/enable-support-access.md) for more information on creating a support token.
{% endhint %}

### Command navigation

{% stepper %}
{% step %}
**Log in to Verkada** [**Command**](https://command.verkadagov.com/)**.**
{% endstep %}

{% step %}
**At the bottom left, click > Contact Us.**
{% endstep %}

{% step %}
**Connect with Verkada Support via live chat, email, or phone.**
{% endstep %}
{% endstepper %}

### Admin page

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}

{% step %}
**In the left navigation, click Support.**
{% endstep %}

{% step %}
**Connect with Verkada Support via live chat, email, or phone.**
{% endstep %}
{% endstepper %}

### Command app

{% stepper %}
{% step %}
**Open your Verkada Command app.**
{% endstep %}

{% step %}
**In the top left, click the menu icon.**
{% endstep %}

{% step %}
**At the bottom right, tap** <i class="fa-question">:question:</i> **> Live Chat.**

a. Tap **Messages** to open an existing case.\
b. Tap **Send us a Message** to start a new chat.
{% endstep %}
{% endstepper %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.verkada.com/government-solutions/getting-started/contact-verkada-support-government-solutions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.