Contact Verkada Support

Verkada offers dedicated assistance to government customers who need support from representatives in the United States to ensure fast and secure service. Our US-based team is equipped to handle inquiries related to deployment, troubleshooting, or general product guidance. To get in touch, log in to your Government Solutions Command Account to open a case.

See Contact Verkada Support for the support contact information of non-Government Solutions organizations.

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Contact Verkada Support

Before you contact Verkada Support, it is best to have a support token ready. See Enable Support Access for more information on creating a support token.

Command navigation

1

On the Command homepage, left navigation,click Help & Support.

2

On the top left, you can choose from the following options:

• Chat with a human
• Chat with AI
• Call

Admin page

1

In Verkada Command, go to All Products > Admin.

2

In the left navigation, click Help & Support.

3

On the top left, you can choose from the following options:

• Chat with a human
• Chat with AI
• Call

Command app

1

Open your Verkada Command app.

2

In the top left, tap .

3

In the bottom left, tap Help > Live Chat.

1. Tap Messages to open an existing case.
2. Tap Contact Support to start a new chat.