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Create Alerts Across Verkada Products
Create Alerts Across Verkada Products

Learn how to easily create alerts across Verkada products

Updated over a week ago

The Verkada Alerts feature notifies you wherever important events occur on your premises, enabling you to move from reactive to proactive monitoring.

In Verkada Command, you can set up alerts for a range of events, such as motion detection, person of interest (POI) detection, tamper detection, and status. When the event occurs, it is surfaced on your Alerts page in Command, and you can be notified via email or text, so you can quickly review the event from anywhere.

Note: Motion and crowd events are seen for cameras that have enabled motion events or crowd notifications.

Create and manage alerts

When you create an alert, you can select or search for events across access control, alarms, cameras, and sensors as a product type and apply your new alert (or modify an existing alert), as needed.

You can create and manage your alerts across all Verkada products using the Alerts page and the Admin page.

When you create an alert, you can:

  1. Select or search for events across access control, alarms, cameras, and sensors as a product type.

  2. Apply your new alert (or modify an existing alert), as needed.

Access the Alerts page

The Alerts page allows any Command user to easily view all alerts where they are subscribed, identify important events within their sites, and quickly find relevant footage. Site Admins can then filter these notifications by date, event type, device name, or site. Learn more about roles and permissions for Command, Access Control, Alarms, Cameras, Intercom, and Workplace.

  1. Log in to Verkada Command.

  2. On the Command homepage, left navigation, click Alerts.

  3. On the Alerts page, next to My Alerts, click the plus .

  1. Configure the following settings, as outlined below:

    1. Events—Events that you want to include in the alert (type, device, site).

    2. Recipients—Designated people who can receive alerts and form of communication.

    3. Schedule—When alerts are scheduled to be sent.

    4. Settings—Name and description of the alert. The settings are device-specific.

Create Alert > Events

  1. Select a Verkada product type (Camera, Access, Alarms, Air Quality).

  2. On Select Event: Search for or select an event to be alerted about, and click Next.

  3. Select the device and click Next. In this example, a camera is selected with a selection of events to choose from.

  4. Select the desired event and click Next.

  5. Select Devices. You can configure events to be site-specific, org wide, and/or device-specific.

    • When you select alerts by Site name or Organization, new devices added after alert creation will automatically generate alerts.

    • When you select events by site name, alarm configured sites are designated with the alarm badge.

      Example: Camera selected and its selected site


      Example: Site-specific


      Example: Device by Sites


      Example: Entire Organization

  6. Click Done and continue with recipients.

Note: Wired sensors are not supported at this time as individual selectable devices, but you can select Sites or Entire Organization to configure them for alerts.

Create Alert > Recipients

  1. On Recipients, you can search or select other Command users individually or you can assign the alert to a group.

    • Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

    • Recipients can be notified either via a push notification, SMS, or email. By default, you will be added to the alert created.

  2. Click Done and continue with recipients.

Create Alert > Recipients

  1. Search for any Command user to select and add as a recipient. You can select Command users individually or assign the alert to a group. Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

  2. Select notification preferences: push notification, SMS, email, or Alerts page only. By default, you are added to the alert created.

  3. Click Done and continue with the schedule.

Create Alert > Schedule

  1. Select the notification schedule. In the Events section, you must specify what days and time spans you want alerts to create for the criteria you chose.

    Note: By default, events are generated 24/7, and motion alert schedules are only configurable from the Alerts page. The examples below show 2 different ways to edit the schedule.

    Example 1: Create Alert page


    Example 2: Notification Schedule

  2. Click Next (on Create Alert page) or Done (on Notification Schedule) and continue with Settings.

Create Alert > Settings

Note: By default, you get notifications 24/7 via email.

  1. Select your device's notification preference (horn speaker or audio file).

    In addition to notifying individuals, you can configure your horn speaker to play given a specific alert. These alerts can be text-to-speech or an uploaded MP3 file that plays when an alert event occurs.


    Example: Text-to-speech method

  2. Click Done.

  3. Continue with the device and event settings, per your Verkada device:


Access the Admin page

  1. In Command, go to All Products > Admin.

  2. On Org Settings, scroll down and select Manage Alerts.

  3. At the top right, click New Alert.

  4. Configure the following settings, as outlined above:

    1. Events—You want to include in the alert (type, device, site).

    2. Recipients—Designated people who can receive alerts and form of communication.

    3. Schedule—When alerts are scheduled to be sent.

    4. Settings—Name and description of the alert. The settings are device-specific.

Manage alerts across products

Edit alerts

  1. In Command, go to All Products > Adminand select Manage Alerts. Alternatively, at the bottom left, click Alerts.

  2. Under My Alerts:

    1. Hover over the alert you want to edit.

    2. To the right of the alert, click the kebab.

  3. Select Edit Alert.

  4. On Edit Alert > Events, select at least 1 device and 1 event.

  5. On Edit Alert > Recipients:

    1. Modify who can receive the alerts and how. You can select individual Command users and groups.

    2. For each user or group, modify how they will see the alerts on the Alerts page and what kind of notifications will be sent: Alerts page, Email, SMS, Push (to Command app).

    3. Click Next.

  6. On Edit Alert > Schedule:

    1. Edit the days and times to schedule your alerts.

    2. Click Next.

Note: By default, events are generated 24/7, and motion alert schedules are only configurable from the Alerts page.

Mute alerts

  1. In Command, go to All Products > Admin and select Manage Alerts. Alternatively, at the bottom left, click Alerts.

  2. Under My Alerts:

    1. Hover over the alert you want to mute.

    2. To the right of the alert, click the kebab.

    3. Select Mute Alert and choose the duration for the alert to mute: 1 day, 1 week, Always, or Custom (if you choose this option, set the duration, and click Mute).

Delete alerts

Note: You can only delete alerts that you created; otherwise, contact the user who created the alert to delete.

  1. In Command, go to All Products > Admin and select Manage Alerts. Alternatively, at the bottom left, click Alerts.

  2. Under My Alerts:

    1. Hover over the alert you want to delete.

    2. To the right of the alert, click the kebabicon.

    3. Select Delete.

  3. When prompted to confirm the deletion, click Yes.

Manage editors

Admins can add editors to alerts they create so that other Admins can also view and manage the alert. Editors have the ability to view, modify, or delete the alert from the Admin page called Manage Alerts.

Note: Editors are not added as Recipients, by default. This means editors can not see the alert in their Alerts page, nor will they receive notifications for these alerts.

Find events

If you are a Site Admin, on the Alerts page (bottom left), click Alerts to access notifications.

The Alerts page contains more information about notifications, including date and time, notification type, site, and location. When you click a notification, it plays the historical footage of the event.

Note: Historical footage and thumbnails are only accessible for the duration of the camera's retention.

Filter notifications

Here's an example of how to navigate to the Alerts > Device Events page, where you can apply a filter to find a specific notification.

Related resources


Need more help? Contact Verkada Support

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