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Alerts and Events
Configure Access Control Event Alerts
Configure Access Control Event Alerts

Learn how to configure and enable alerts for access control events

Updated this week

You can enable alerts for a variety of access control events, depending on your configuration needs. For more information about the access control event types see below.

Requirement. To configure alerts, you must be an Access Admin and an Access Site Admin.

Configure access control event alerts

Create Alert > Events

  1. Log in to Verkada Command.

  2. On the Command homepage, left navigation, click Alerts.

  3. On the Alerts page, next to My Alerts, click .

  4. On Select Event, select the Access product type.

  5. Search for or select an event to configure.

  6. (Optional) Some event types are general and have more specific options once you select them. If prompted, complete any additional configuration steps then click Next.

  7. Select your devices/sites, based on the alert type you can configure events to be device-specific, site-specific, or all devices.

    • When you select Sites or All Devices, new devices added after alert creation will automatically generate alerts.

    Click Done to continue.

  8. (Optional) Some event types have additional setup steps. If that is the case, click the additional steps and follow the prompts in the configuration window.

  9. Click Done and continue with the alert recipients.

Note: Alerts for door opened, door held open (DHO), door forced open (DFO), or tailgating events only trigger if you have a door position indicator (DPI) installed.

Create Alert > Recipients

  1. On Recipients, you can search for or select other Command users individually or you can assign the alert to a group.

  2. Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified either via a push notification, SMS, or email.

  3. (Optional) By default, you will be added to the alert created. To remove yourself, select the dropdown menu and click Delete.

  4. Click Done and continue with the alert notification schedule.

Note: Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

Create Alert > Notification Schedule

  1. On Notification Schedule, you must specify what days and times you want alerts to be sent. By default, events are generated 24/7.

  2. Click Done and continue with the alert device actions or finish the alert.

Create Alert > Device Action

In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.

  1. On Device Action, select the horn speaker(s) you want to play your message.

  2. Select your device's notification preference (Text to Speech or Audio File).

    1. For Text to Speech, enter the desired message up to 200 characters.

    2. For Audio File, drag and drop the file or click choose a file to upload your audio clip.

  3. Click Done and continue with finish the alert.

Finish the alert

  1. Click Next on the bottom right of the configuration window once you have configured all the desired alert settings.

  2. Enter a descriptive name for the alert.

  3. Click Done and you will start to receive alerts.

Understand the various access control event types

Door events

Alert Type

Description

Door Forced Open (DFO)

Access controlled or locked door is opened without a request to exit (REX) detected or a user who has been granted access.

Door Held Open (DHO)

Door is held open. In Installer Settings, you can monitor this and set how long the door must be held open before an alert is sent.

Door Opened

Door is opened.

Wireless Lock Tamper

Currently available for Assa Abloy and Allegion wireless locks. Detection includes these scenarios:

  • The device has been partially or fully disassembled.

  • Vibration or movement of the device occurs.

Access Granted

User is granted access to unlock an access-controlled door.

Access Rejected

User is denied access to unlock an access-controlled door.

Tailgating Detected

Tailgating is detected at a door by a nearby context camera.

AUX Unlock

Door unlocked using a button wired into an AUX input.

REX Unlock

Request to exit (REX) is triggered and unlocks a door. In Hardware Settings, you can configure how long to keep a door unlocked when a REX unlocks it.

Schedule Changed

Door state changed based on the door’s current door schedule, a schedule exception, or when the door is assigned a new non-default door schedule.

Low Battery

Wireless lock’s battery power is low.

Access controller events

Alert Type

Description

Access Controller Offline

Access controller is unresponsive and is not working properly. See Restart an Access Controller.

Access Controller Tamper

Access controller’s enclosure lid opened.

Fire Alarm Released

Fire alarm is released.

Fire Alarm Triggered

First alarm is triggered.

Supervised Wiring Issue

Wiring cut or shorted for access controller’s DPI, REX, or AUX Input that has supervised wiring enabled with end-of-line (EOL) resistors installed.

Area events

Alert Type

Description

Double Entrance Violation

Same credential used to enter an area twice without being used to exit in-between.

Double Exit Violation

Same credential used to exit an area twice without being used to enter in-between.

AUX output events

Alert Type

Description

AUX Output Activated

AUX output activated in response to an activation event.

AUX Output Deactivated

AUX output deactivated in response to a deactivation event.

Other events

Alert Type

Description

Lockdown Triggered

An emergency lockdown scenario is activated.

AUX Input State Changed

High signal detected for AUX input.

Related resources


Need more help? Contact Verkada Support.

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