Verkada Alerts notify you wherever important events occur on your premises, enabling you to move from reactive to proactive monitoring.
In Verkada Command, you can set up alerts for a range of events, such as motion detection, person of interest (POI) detection, tamper detection, and status. When the event occurs, you can be notified via email or text, so you can quickly review from anywhere.
Note: Motion event schedules will no longer be configurable from the Settings page. Events will be generated 24/7 by default, and motion alert schedules will only be configurable from the Alert Inbox.
If you configured custom event schedules using the Settings page, please update motion alert schedules to avoid unexpected alerts.
For any alert, ensure the schedule is updated to match the schedule in events to ensure the behavior change. The Settings page (as shown below) will no longer be available.
For any questions, please contact Verkada Support.
⚠️ Warning: If you take no action, you may receive alerts during unexpected times.
Create alerts
In Verkada Command, go to All Products > Admin and select Manage Alerts.
Select New Alert and follow the setup flow.
Choose Events, select the type of alert you want to create (device, event, or site), and click Next.
Select the users (name and email) and groups who you want the alert to notify, and click Next.
Set a schedule for when you want this alert to notify users, and click Next.
Note: By default, events are generated 24/7, and motion alert schedules are only configurable from the Alert Inbox.Name your alert, give the alert a description (optional), and click Done.
View alerts
On the Alerts page, you can see why you were notified by an event, who else was notified, and footage related to the event.
In Verkada Command, go to All Products > Admin.
On the left navigation, select the Alerts (bell) icon.
Click Device Events to see all of the events generated for your org.
Note: You can filter events by date, device type, device, event, site, user, and the alert that detected the event.Under My Alerts, select an alert you created to see the events that match that filter.
Edit, mute, or delete an existing alert
In Verkada Command, go to All Products > Admin.
On the left navigation, select the Alerts (bell) icon.
Click Device Events to see all of the events generated for your org.
Under My Alerts, hover over the alert you want to edit or mute, and to the right of the alert, click the hamburger icon (3 vertical dots) to edit, mute, or delete the alert.
Learn more
Need more help? Contact Verkada Support