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Manage Alerts Across Verkada Products
Manage Alerts Across Verkada Products

Learn how to easily manage alerts across Verkada products

Updated over a week ago

The Verkada Alerts feature notifies you wherever important events occur on your premises, enabling you to move from reactive to proactive monitoring.

In Verkada Command, you can create alerts for a range of events across the cameras, access control, alarms, and air quality product lines. When the event occurs, it surfaces on your Alerts page in Command, and you can be notified via push notification, SMS, or email so you can quickly review the event from anywhere.

Note: You can create and manage your alerts across all Verkada products using the Alerts page and the Admin page. This article will explain how to manage alerts from the Alerts page.

Edit alerts

  1. On the Command homepage, left navigation, click Alerts .

  2. Under My Alerts:

    1. Hover over the alert you want to edit.

    2. To the right of the alert, click .

    3. Select Edit Alert.

    4. Select the event setup step you want to edit and make any needed changes.

    5. Click Done and repeat with other event setup steps as needed.

  3. Click Save, once all changes have been made.

Alerts configured with the old alert system containing multiple event times are not supported under the new alert system. If you see the message Editing this alert is no longer supported recreate the alert to update its configuration or reach out to Verkada Support.

Mute alerts

Mute an alert

  1. On the Command homepage, left navigation, click Alerts .

  2. Under My Alerts:

    1. Hover over the alert you want to mute.

    2. To the right of the alert, click .

    3. Select Mute Alert and choose the duration for the alert to mute: 1 day, 1 week, Always, or Custom.

    4. If you choose Custom, set the duration, and click Mute.

Mute all alerts

  1. In Command, go to All Products > Admin.

  2. On Org Settings, scroll down and select Manage Alerts.

  3. In the top right, click the mute icon to mute all alerts.

    1. Choose the duration for the alert to mute: 1 day, 1 week, Always, or Custom.

    2. If you choose Custom, set the duration, and click Mute.

Delete alerts

  1. On the Command homepage, left navigation, Alerts.

  2. Under My Alerts:

    1. Hover over the alert you want to delete.

    2. To the right of the alert, click .

    3. Select Delete Alert.

  3. Click Yes, when prompted to confirm the deletion.

Note: You can only delete alerts that you created. To delete shared alerts contact the admin who created the alert.

Manage editors

Admins can add editors to alerts they create so that other Admins can also view and manage the alert. Editors can view, modify, or delete the alert from the Admin page called Manage Alerts.

  1. On the Command homepage, left navigation, Alerts.

  2. Under My Alerts:

    1. Hover over the alert you want to manage editors.

    2. To the right of the alert, click .

    3. Select Manage Editors.

    4. Add or remove the users or groups as needed.

  3. Click Save to confirm the changes.

Note: Editors are not added as Recipients, by default. This means editors can not see the events on their Alerts page, nor will they receive notifications for alerts unless they are also added as alert recipients.

Find events

The Alerts page contains more information about notifications, including date and time, notification type, site, and location.

  1. On the Command homepage, left navigation, click Alerts.

  2. (Optional) In the search bar, use the filters to find a specific type of event.

  3. Select an event to view the associated video clip.

Note: Historical footage and thumbnails are only accessible for the duration of the camera's retention.

Related resources

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