Verkada Mailroom enables your organization to quickly and securely manage packages that are delivered. Mailroom can also leverage camera feeds to allow you to see when a package was delivered, scanned, or pickedup.

Setting up Mailroom

General Setup

Once a Verkada Guest license has been activated in your organization, a Mailroom tab will appear on your home page. Click on this tab to begin setup:

This will open in a new tab and display several different options for Mailroom management. Let's start by selecting the settings button on the top left-hand side and selecting General Settings. This will open the general site page, which has the following options:

Account

The account page allows you to manage the company name and logo & colors. These settings will provide the default values for all Mailroom sites.

Sites

The sites section is used to convert pre-existing camera sites into Mailroom sites. Once a Mailroom site is created, you will be redirected to a site configuration page.

Employees

This section enables you to choose who in your organization will be able to receive packages, which is used for tracking and logging.

In order to add an employee, you can choose one of the following methods:

  • Upload .csv file

    The .csv file must have the following headers, which are case-sensitive:

fullname

email

phone

photo

Example Guest

[email protected]

+1 650-123-4567

https://image.com

Note: Both the phone and photo columns must exist, however populating values for these columns is optional.

  • Sync with identity provider

Alternatively, if your organization has an existing SCIM integration you can import employees from your SCIM-managed groups. More information can be found here.

Users & Roles

This section displays a list of Mailrooms users and their associated roles.

Customize Sites

Details

The details section contains options including changing the location of your site and changing the default logo of your site.

Scan Camera

Here you can add a camera that can see where deliveries are scanned. Video clips will automatically be generated when a package is scanned to help identify each item.

Pickup Locations

Indicate where employees should pick up their packages, you can also add context cameras to visually identify items and investigate issues.

Employees

If desired you can configure site specific employees. This section enables you to choose who in your organization will be able to receive packages at this site.

In order to add an employee, you can choose one of the following methods:

  • Upload .csv file

    The .csv file must have the following headers, which are case-sensitive:

fullname

email

phone

photo

Example Guest

[email protected]

+1 650-123-4567

https://image.com

Note: Both the phone and photo columns must exist, however populating values for these columns is optional.

  • Sync with identity provider

Alternatively, if your organization has an existing SCIM integration you can import employees from your SCIM-managed groups.ore information here.

Remove Site

If a site is no longer needed as a Mailroom site you can remove it. Removing it as a Mailroom site will not affect your settings in Command.

Mailroom Dashboard

From the Mailroom dashboard admins will be able to:

  • View current inventory on Command per recipient

  • Search for packages by name, location, carrier, and more

  • Camera integrations which lets the receptionists view the delivery areas

Verkada Mailroom App

Users with access to the Mailroom app will be able to scan packages that arrive at their facility. The app instantly reads the name and package information from the label. There will also be an option to manually edit the information before saving to add or correct any information.

The app also records all packages that have been scanned and are waiting to be picked up.

Once a package is scanned in the employee will receive email and/or SMS notifications based on the settings set when their employee information was imported.

They will have the option to mark the package as picked up from both the email and SMS notifications. Daily reminders will also be sent if the package is not picked up within 24 hours of being scanned in.

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