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Contact Verkada Support

Learn how to contact Verkada Support or Sales for help and questions

Updated this week

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via live chat, phone, and email.


Contact Verkada Support

Before you contact Verkada Support, it is best to have a support token ready. See Enable Support Access for more information on creating a support token.

Command navigation

  1. Log in to Verkada Command.

  2. At the bottom left, click > Contact Us.

  3. Connect with:

    • Verkada Support via live chat, email, or phone (available 24/7).

    • Verkada Sales Representative via email or phone listed for your organization.

Admin page

  1. In Verkada Command, go to All Products > Admin .

  2. In the left navigation, click Support .

  3. Connect with:

    • Verkada Support via live chat, email, or phone (available 24/7)

    • Verkada Sales Representative via email or phone listed for your organization.

Command app

  1. Open your Verkada Command app.

  2. In the top left, click .

  3. At the bottom, tap Help > Live Chat .

    1. Tap Messages to open an existing case.

    2. Tap Send us a Message to start a new chat.


Contact details

Email

Phone

North America: +1 (650) 514-2500

Latin America: +52 55 9990 8275

Asia / Pacific: +61 (2725) 99300

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