Verkada

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via <a href="#h_926781db34">live chat</a>, phone, and email.

Important. Before you contact Verkada Support, it is best to have a support token ready. See<a href="https://help.verkada.com/en/articles/5103976-enable-support-access"> Enable Support Access</a> for more information on creating a support token.

Log in to Verkada <a href="http://command.verkada.com/login" target="_blank" rel="nofollow noopener noreferrer">Command</a>.

At the bottom left, click the Help (?) icon.

Click Contact Us from the menu that appears.

- Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or phone</a> (available 24/7)
- Verkada Sales Representative via email or phone listed for your organization.

1. Log in to Verkada <a href="http://command.verkada.com/login" target="_blank" rel="nofollow noopener noreferrer">Command</a>.
2. At the bottom left, click the Help (?) icon.
3. Click Contact Us from the menu that appears. 
4. Connect with:
 - Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or phone</a> (available 24/7)
 - Verkada Sales Representative via email or phone listed for your organization.

In Verkada Command, go to All Products &gt; Admin <img src="https://downloads.intercomcdn.com/i/o/1018863292/1aa7fad25bebad208f35f7ec/Screenshot+2024-04-11+at+10_49_58%E2%80%AFAM.png?expires=1731942000&amp;signature=e6db019e73fb6af63d85db7f08a20ec21c661c629a39e1b563309d584a351eca&amp;req=dSAmHsF4noNWW%2FMW3Hu4ge7pJ3zE3YlLSx%2B%2B%2FBlIpGtKkTBnyy0CPOiUx6j7%0Aag%3D%3D%0A" width="24" alt="">.

In the left navigation, click Support <img src="https://downloads.intercomcdn.com/i/o/1093439688/2e8edb892402266d9ff61b36/Screenshot+2024-06-25+at+2_28_06%E2%80%AFPM.png?expires=1731942000&amp;signature=8876746cb15a358bb202ac6583dd28ef9e14d9f0db12a3e7299f50920bedc82c&amp;req=dSAuFc19lIdXUfMW3Hu4gZI9SUn5BlAzpMJwd1cRP3ViU%2Bni386D68LUDoX3%0Aow%3D%3D%0A" width="24" alt="">.

- Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or</a><a href="#h_77c63344c5"> phone</a> (available 24/7)
- Verkada Sales Representative via email or phone listed for your organization.

1. In Verkada Command, go to All Products &gt; Admin <img src="https://downloads.intercomcdn.com/i/o/1018863292/1aa7fad25bebad208f35f7ec/Screenshot+2024-04-11+at+10_49_58%E2%80%AFAM.png?expires=1731942000&amp;signature=e6db019e73fb6af63d85db7f08a20ec21c661c629a39e1b563309d584a351eca&amp;req=dSAmHsF4noNWW%2FMW3Hu4ge7pJ3zE3YlLSx%2B%2B%2FBlIpGtKkTBnyy0CPOiUx6j7%0Aag%3D%3D%0A" width="24" alt="">.
2. In the left navigation, click Support <img src="https://downloads.intercomcdn.com/i/o/1093439688/2e8edb892402266d9ff61b36/Screenshot+2024-06-25+at+2_28_06%E2%80%AFPM.png?expires=1731942000&amp;signature=8876746cb15a358bb202ac6583dd28ef9e14d9f0db12a3e7299f50920bedc82c&amp;req=dSAuFc19lIdXUfMW3Hu4gZI9SUn5BlAzpMJwd1cRP3ViU%2Bni386D68LUDoX3%0Aow%3D%3D%0A" width="24" alt="">. 
3. Connect with:
 - Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or</a><a href="#h_77c63344c5"> phone</a> (available 24/7)
 - Verkada Sales Representative via email or phone listed for your organization.

At the bottom of the screen, tap the right arrow icon.

When the chat dialog box opens, tap Send us a message to begin a new chat or See previous to respond/reopen an existing chat.

1. Open your Verkada Command app.
2. At the bottom of the screen, tap the right arrow icon.
3. Tap Help.
4. Tap Online Chat.
5. When the chat dialog box opens, tap Send us a message to begin a new chat or See previous to respond/reopen an existing chat.

Email	[email protected]
Phone	North America: +1 (650) 514-2500 Latin America: +52 55 9990 8275 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300

Contact Verkada Support

Via Help icon (Command web platform)

Via Admin page (Command web platform)

Via live chat (Command app)

Contact details