Organization Admins and Site Admins have the ability to delete a camera. Deleting a camera can be used to accomplish two things.

  1. Remove a camera from your organization

  2. Erase all recorded footage and start over

IMPORTANT: Deleting a camera from Command will erase all of its recorded footage!

Deleting a Camera

Sometimes you need to remove a camera from your account either because you want to use it in a different organization or it is no longer needed. Follow the steps below to delete a camera from your organization.

Note: if you plan to re-add the camera, make sure you document the camera's serial number.

  1. Navigate to the Devices page

  2. Select the camera(s) by clicking on the dot on the left

  3. Select Delete

  4. Enter the verification code and select Delete

Deleting cameras from the Command App

  1. Navigate to the camera you want to delete

  2. Select the gear icon

  3. Select Camera Settings

  4. Select the trash icon

  5. Enter the 4 digit code to confirm that you want to delete the camera

Resetting a Camera

If you need to erase footage on a camera and start over, first follow the steps to delete the camera. Once the camera is removed, follow the steps in this article to re-add the camera to your Command account.

Note: This option resets the camera name, site, settings, and map location

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