Once you’ve plugged your device into a PoE-enabled device, it will automatically begin to boot. You'll then need to add your device to your Verkada Command account. You can either do this through the Command portal or the iOS app.

Verkada supports up to 1,000 sites with up to 2,500 cameras per site.

Note:

In order to add a new camera to your organization, you must be one of the following:

  • an organization Admin.

  • a site admin of the site you are adding cameras to.

In order to add a new access controller, sensor, or alarm panel you must be:

  • an Organization Admin

Click here for more information on user permissions.

Command Website

On a desktop, laptop, or smartphone log into your Command account and navigate to Devices located in the left-hand menu. From there, Add Devices will be located in the top right.

Next, choose the site to put the device in and set the location. Then enter the device's serial number. Click Activate to add the device to your Org.

You can also add all the devices on an order to bulk import cameras.

Click Add an Entire Order on the Add Device page. Select the site and location for the new cameras and enter the order number The order number should be the following order V1S-1234-5678 or V2S-1234-5678.

Adding cameras via the Command Mobile App

Select the > button in the bottom right-hand corner and select the Add Device button. Align the QR code on the camera or box within the 4 blue corners of the scan area.

Once aligned the code will automatically scan and the camera will be added to your organization. You'll be brought to the camera settings page and can either add more cameras or tap DONE to return to the previous page.

Camera Online

Once you've entered or scanned your camera's serial number, the camera will begin transmitting video. Typically it takes 3-4 minutes for the video stream to become visible in Command. A solid blue status light on the front of the camera will indicate that it is connected, recording, and transmitting video.

If your camera doesn't connect automatically, be sure to review your Local Area Network (LAN) settings and our troubleshooting article.

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