Verkada logs user and device activities that occur within the Verkada Command platform. These logs are maintained at the organization level and at the individual camera level up to 60 days.
Note: If you are looking to access events prior to June 15, 2021, reference legacy audit logs here.
Verkada Audit Log Overview
Our audit log tracks system access and ties each action to a user. Examples of types of events that are logged are:
User logins
User management (add, edit, delete users)
Organization, site, and group creation
Cameras moved between sites
Video footage (live, historical, archives) viewed
Verkada Support actions
Events will contain specific information like:
Timestamp of when the action took place
IP address of the user or device that performed the action
Username, phone number, or device that performed the action
Accessing the Org Audit Log
Users with Org Admin permissions can access the audit log by following the steps below:
Select the Admin page
Select Privacy & Security
Select the > next to Audit Log
Admins can view the audit log on screen and use the search bar to filter for events or download as CSV to create custom reports
Accessing Per Camera Audit Logs
Users with Site Admin permissions to the camera's site can access the per camera audit logs by following the steps below:
Select a camera
Select Settings
Under General select the > next to Audit Log
Admins can view the audit log on screen and use the search bar to filter for events or download as CSV to create custom reports.
Exporting the Camera Audit Log for All Cameras
Organization Admins are able to export a single CSV of all the camera audit logs for their organization.
Select the Admin page
Select Cameras
Under Export Camera Audit Log use the dropdown menu to set the timeframe
Select Export CSV
The export is limited to 30 days. To export a wider date range, multiple exports need to be performed.
Exporting Cameras List
Organization Admins are able to export a single CSV file of all the camera's info that includes:
Name of the camera
Site
Location
Model
Serial number
Date added to Org
Device retention
Cloud backup retention
Firmware status
Local IP
MAC
Status
Last online date
Steps
Select the Admin page
Select Cameras
Select Export CSV under Export Camera List
Note: The export process can take up to one minute depending on the number of cameras in the organization and the time range selected.
List of all Audit Log Events
User logins
User attempted login: Displays login success or failure, with reason.
User attempted logout: Displays logout success or logout failure, with reason.
Verkada Support access
When a member of the Verkada Support team is granted access by a customer, the event along with the details (time, access window size, etc.) alongside the actions taken by the Support team member (i.e. configuration changes) are logged. Notifications can be set for when these actions are taken.
Support Access: A Verkada Support team member was granted access to the organization by an admin user.
Support Access Granted: An admin created or modified a Verkada Support access window. This event occurs when an admin creates or modifies the duration in which a Verkada Support Team member can access the organization.
User management
User Created: New user created within the organization
User Invited: A new user was invited to the organization
User Login: A user attempted a login
User Logout: A user logged out
User Changed Password: A user changed their password
User Permissions Modified: Permissions were modified for a user
User Preference Set: User set or changed preferences
Two-factor Reset: Two-factor authentication was reset
SAML Config Created: New SAML configuration was created
SAML Config Deleted: SAML configuration was deleted
SAML IDP Initiated: SAML IDP was initiated
SAML Config Updated: SAML configuration was updated
SCIM Provider Created: New SCIM provider created
SCIM Provider Deleted: SCIM provider was deleted
SCIM Provider Modified: SCIM provider was modified
SCIM Token Regenerated: SCIM token has been regenerated
User Group Action Taken: A user group has been created, modified, or deleted
Users Removed from Organization: A user or set of users were removed from the organization
Force Logout Requested: An admin force logged out a user
Organization, Site, and Group actions
Organization Modified: Organization renamed in Command
Organization Property Modified: A property or setting of the organization was modified
Site Action Taken: A site has been created, modified, or deleted
Camera Site Changed: A camera site was modified
Webhook Toggled: Webhooks were enabled or disabled
API Key Modified: An API key was either created or modified
User actions
Devices Installed: User added a new device to Command
Devices Uninstalled: User removed a device from Command
Camera Config Modified: User modified a camera configuration. See details for which configuration
Profile Image Downloaded: User downloaded still image from camera footage
Profile Image Uploaded: User uploaded an image
Profile Photo Added: User added a profile photo
Profile Created: User created and named a person in Command
Profile Details Viewed: User viewed details of a profile/person
Profile Viewed: User viewed a profile/person
Profile Merged: User merged two profiles/people into a single profile
Profile Searched by Uploading Image: A user uploaded an image to perform a search in Command
Profile Suggestions Viewed: Suggested profiles/people were viewed by a user
Profile Suggestions Updated: Suggested profiles/people were updated
Profile Unmerged: User unmerged a profile
Profile Updated: User updated a profile
Profile Searched: User searched for a profile/person
Profile Searched with Details: User searched for a profile/person with details
Vehicle Searched: A user searched for a vehicle
Camera viewing actions
Live Stream Started: User started a live video stream
History Viewed: User viewed historical video
Archive Action Taken: User created, modified, or deleted a video archive
Embed Link Created: User created a video embed link
Live Link Created: User created a shareable link
Timelapse Action Taken: User created, modified, deleted, or downloaded a video timelapse
Access events
ACU Commissioned: Access Control unit added to Command
ACU Decommissioned: Access Control unit removed from Command
Door Created: A new Access door was created
Door Deleted: An Access door was deleted
Access Group Created: A new group was created for Access
Access Group User Added: A user was added to an Access group
Access Group User Removed: A user was removed from an Access group
Access Lockdown Created: A lockdown was initiated
Access Lockdown Modified: A lockdown was modified
Access Lockdown Deleted: A lockdown has been deleted/removed
Access Schedule Created: User created an Access schedule
Access Schedule Modified: User modified an Access schedule
Access Schedule Deleted: User deleted an Access schedule
Access Method Added: User was granted a new Access method
Access Method Removed: Access method removed
Access Method Modified: Access method modified
Access Roles Granted: User granted Access roles
Access Roles Revoked: User revoked Access roles
Access Users Exported: User exported Access user list
Audit Log API
Command audit logs can also be retrieved via REST API call. The Get Audit Log API call returns audit logs for an organization within the time range specified. All audit logs include a timestamp in UTC format, user info, IP address, event info, and device info. See apidocs.verkada.com for more information.