Your Verkada Command software license includes unlimited users. With an Organization Admin account, you can invite users to your organization's Command account and control their access. Once invited, your user(s) will receive an automatic email inviting them to create their account and set a password.

Note: If you or your users don't receive the invite email as expected, be sure to check your SPAM folder, as some email filters may prevent it from reaching your inbox.

Inviting a User to Your Organization

Process

  1. Navigate to the Admin page

  2. Under the Org Settings tab select Users

  3. Select Add User

  4. Enter the user's first name, last name, and email address

  5. Optional: Add the user to a Group or make them an Organization Admin

  6. Once the user is added, select + Assign Roles to grant users permissions

    Note: Once roles are assigned you will only see the sites the user has permissions for. You will need to select Manage Roles to view/edit sites the user does not have current permissions for.

  7. You can also set access control roles, alarm codes, and user groups by using the corresponding menus on the left-hand side.

You're done! Your user(s) will receive an email inviting them to your organization's Command account with the role permissions you've just defined.

Deactivating a User

Command Users

  1. Navigate to the Admin page

  2. Under the Org Settings tab select Users

  3. Select the desired user

  4. Select the User Actions dropdown menu and select Deactivate User

  5. From the pop-up menu select Deactivate to confirm

When a user is deactivated their status will show as Deactivated on the Command User's page.

Note: Once a user is deactivated their permissions, group assignments, etc. cannot be changed. If you need to edit the user's data they will need to be reactivated.

SCIM Users

If your users are SCIM managed you can deactivate them by performing the appropriate actions in your IDP. Once synced the user's status will be switched to Deactivated.

You will not be able to reactivate SCIM deactivated users via Command. You will have to reactivate them by performing the appropriate actions in your IDP.

Reactivating a User

  1. Navigate to the Admin page

  2. Under the Org Settings tab select Users

  3. Choose the user's email

  4. Select the User Actions dropdown menu and select Reactivate User

  5. From the pop-up menu select Reactivate to confirm

Deleting a User

When you no longer want a user to have access to your organization, you can remove them.

  1. Navigate to the Admin page

  2. Under the Org Settings tab select Users

  3. Select the desired user

  4. Select the User Actions dropdown menu and select Delete User

  5. From the pop-up menu select Delete to confirm

You can also bulk remove users by selecting the checkbox next to the users in question and then selecting the Remove Users button.

Note: Deleted user data will still be retained in the organization and camera audit logs


Visit Training Center for bite-sized video tutorials on how to accomplish role-based tasks in Command.

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