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Helix Alerts

Helix is Verkada’s customizable video search and integration engine that brings third-party data from on-premises or cloud-based systems into Command. This data indexes footage with user-defined attributes, making searching and identifying specific events easier.

With Helix alerts, users can receive proactive notifications in Command for integrated events, either for all new Helix events or only those that meet defined thresholds.

Configuration

Create Alert > Events

1

On the Command homepage, left navigation, click Alerts.

2

At the top, click New Alert.

3

On Select Event, choose Camera > Helix.

4

On Cameras:

a. Choose to receive alerts from Sites or Individual Cameras. b. Click Done to continue.Note: Helix alerts are tied to specific Helix event types. We recommend selecting all cameras to ensure no important events are missed.

5

On Helix Event Type:

a. Select a Helix Event Type.Note: The event types listed are the ones you configured. b. Click Done to continue.

6

On Thresholds:

a. Enable the All Events toggle to receive alerts whenever a new Helix Event is generated. b. For more granular control, define up to two thresholds joined by AND or OR logic. An alert will be triggered whenever a Helix event meets the specified threshold conditions.

c. Click Done to continue.

7

Click Done and continue with the alert recipients.

Create Alert > Recipients

To prevent excessive notifications, users are limited to 500 SMS messages per day, per user.

1

On Recipients, add users individually or assign the alert to a group.

2

Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, or email notifications.

3

(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.

4

Click Done and continue with the alert notification schedule.

Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

Create Alert > Notification Schedule

1

On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.

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2

Click Done and continue with the alert device actions or finish the alert.

Create Alert > Device Action

1

On Device Action, select the horn speaker(s) you want to play your message.

2

Select your notification preference (Text to Speech or Audio File).

a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.

3

Click Done and continue with finish the alert.

Finish the alert

1

In the bottom right of the configuration window, click Next.

2

Enter a descriptive name for the alert.

3

Click Done to complete the setup.

Need more help? Contact Verkada Support.

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