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Restricted Devices
Restricted Devices

Learn what to do when you discover a restricted device in your organization

Updated over a week ago

When a device is restricted, it means that Verkada has determined that this device is not in the organization it was originally sold to.

How Verkada restricts a device

  1. We alert the Organization Admins (Org Admins) on the organization the device is claimed to.

  2. After 48 hours, the device is removed from the Verkada Command org and blocked from being added to other orgs.

Contact Verkada Support

If you receive an email about a restricted device, contact Verkada Support as soon as possible.

Note: For security reasons, we do not mention the device that has been restricted, but our Support team can help you with that.

Example emails you may receive

Example 1

Subject: [Action Required]: Restricted Device Found

Body: One of the devices in the <your organization here> Organization has been marked as restricted. This device will be permanently removed from your organization 48 hours from the sent date of this email. If you believe this device has been restricted in error, please contact our support team immediately.

Example 2

Subject: Restricted Device Removed from Command

Body: One or more of the devices in the <your organization here> Organization has been removed from your Command organization. This means the device was marked as restricted on or after <date> and can no longer be added to an organization. If you believe this device has been removed in error, please contact our support team immediately.

Need more help? Contact Verkada Sales or Verkada Support

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