Verkada alerts are a powerful tool to reduce the time required to monitor your organization. When configured properly, alerts allow you to focus your attention on the events that matter and proactively resolve issues before they become larger problems.

Alerts are an essential part of modern monitoring workflows, but they need to be manageable in order to be useful. By following the recommendations below, you should be able to ensure you receive the alerts you need, without getting overwhelmed by the total alert volume.

For some events, such as a tamper event for cameras or door open events for access control, you might experience a few devices that emit a lot of events. These events are usually less interesting, as they happen regularly and rarely require anyone's attention.

When you set up alerts for those events, you can unselect devices that omit a lot of events from the alert. You’ll receive fewer notifications from the alert and can focus on events that require investigation.

Many organizations are only interested in alerts during a certain time frame, such as at night or on weekends. When you set up an alert, you can customize the time frame of when the alert notifies you, to avoid receiving alerts at unnecessary times.

When you configure motion events you set a motion area for each camera. If you only care about motion in a specific region of the camera, you should set up the motion area using the freeform polygon-shaped selector to define the exact areas within the camera frame that should trigger an alert.

If you need to be notified of motion within the entire camera frame for cameras that monitor areas that are busy by day, but should be empty at night you should limit the time frame when events are being generated.

For tamper events, you should experiment with the sensitivity of the tamper detection, based on how much vibration the camera experiences. For cameras in high-vibration areas, it might be better to turn off tamper detection altogether to avoid uninteresting alerts.

Sometimes you don’t need to act on the alert as it happens but want to see a summary at the end of the day or week. In this case, you can:

Need more help? Contact Verkada Support