Person of interest (POI) events let you know when a specific face is detected on a camera in your organization, and identify when your cameras detect a specific face that you choose or upload. Persons of interest are shared across the organization. However, you can choose to get alerts for a subset of persons of interest when you set up alerts.

Required. You must be a Site Admin on, at least, one (1) site in your organization to create a POI event. Learn more about roles and permissions for Command users.

Configure POI events

In Verkada Command, go to All Products > Cameras.
Select a camera.
On the camera's page, under the live feed, click People.
At the top, select People of Interest.
At the top right, click Person of Interest.
Upload a PNG or JPG, up to 15 MB in size.
Provide a name for the POI and (optionally) add a tag.
Click Create.

Live Person of Interest Alerts

Live Person of Interest Alerts are enabled by default and allow users to receive real-time alerts when a POI is detected. If you would like to turn this feature off follow these steps:

In Verkada Command, go to All Products > Cameras.
Select a camera.
Click Settings > Analytics.
Under People History > Face Detection toggle off Live Person of Interest Alerts.

Note: Live Person of Interest Alerts are currently only supported on second-generation or newer cameras.

Manage POI list

To view or edit persons of interest in your organization:

In Verkada Command, go to All Products > Cameras.
Select a camera.
On the camera's page, under the live feed, click People.
At the top, select People of Interest.
Click the photo of the POI you want to manage.
(Optional) Next to the main profile photo, click the plus (+) icon to add additional context pictures and to improve accuracy.
(Optional) On the left, under the image, configure a tag, alerts, or provide notes on the specific POI.

Watch this video to learn more

Delete the POI

To delete the POI, click the ellipsis next to their name and select Remove this person.

Increase POI accuracy

To ensure you receive notifications for correct POI events:

Ensure the photo you are using has a direct facial shot with no obstructions.
If possible, use a shot where the POI has no facial wear, such as sunglasses or a mask.
If there are more shots of the POI on other cameras or timestamps, go to their profile (steps above) and add more photos to their POI.

Create tag-based POI alerts

You can easily create and maintain alerts for specific tags, and categorize and organize profiles using custom tags.

In Verkada Command, on the left panel, click People.
At the top, select People of Interest.
From the list, select a POI.
On the profile card:
1. Next to Tags, click plus and create a unique Tag name that you can use for your search later for that POI.
2. Next to Alerts, click Settings.
3. On the Manage Alerts page, click New Alert (or click plus ) to create a new alert and select alert triggers.
4. Continue the configuration steps. For details, see Camera Status Events.
5. (Optional) Click Notesto add any other details.
On the Appearances card, you see the POI-related hyper zoom footage.

Organize POI tag-based alerts

You can now categorize and organize profiles using custom tags. Using the Events page, you can easily create and maintain alerts for specific tags. Once you create alerts for specific tags, you can later quickly find POI profiles by searching those tags.

In Command, go to All Products > Cameras.
Select a camera.
Beneath the live footage of the selected camera, click Settings.
Scroll down to Events and select Manage Alerts.
At the top right, click New Alert.
On the Create Alert page > Events, choose People of Interest.
Click Person of Interest.
Select tags and then select the tags you want to include in the alert.
Click Done.

Search for POI profiles by tags

You can now quickly POI profiles by searching tags.

In Verkada Command, go to All Products > Cameras.
On the left panel, click People.
At the top, select People of Interest.
On the Appearance page, search for the POI profiles by their tags.
Click Done.

Related resources

Need more help? Contact Verkada Support