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Camera Status Events

Learn how to get an SMS or email alert when a camera goes on or offline

Updated over a week ago

You can use camera status alerts to notify you when your camera goes offline or comes back online.

Verkada receives regular heartbeats from every camera to ensure it’s working properly.

  • If Verkada hasn't received a heartbeat within 15 minutes for a given camera, we will create a camera offline event and change the status of the camera to offline.

  • If Verkada receives a heartbeat from a camera that’s currently offline, we will create a camera online event and change the status of the camera back to online.

Note: All cameras automatically create camera status events, so you don't need to configure these events separately.

Create and manage alerts

Create Alert > Events

  1. Log in to Verkada Command.

  2. On the Command homepage, left navigation, click Alerts .

  3. On the Alerts page, next to My Alerts, click the plus .

  4. On Select Event, choose Camera > Online/Offline.

  5. On Cameras:

    1. Choose to receive alerts from All Cameras, Sites, or Individual Cameras.

    2. Click Done and continue with the alert recipients.

Create Alert > Recipients

  1. On Recipients, you can search for or select other Command users individually or you can assign the alert to a group.

  2. Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified either via a push notification, SMS, or email.

  3. (Optional) By default, you will be added to the alert created. To remove yourself, select the dropdown menu and click Delete.

  4. Click Done and continue with the alert notification schedule.

Note: Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

Create Alert > Notification Schedule

  1. On Notification Schedule, you must specify what days and times you want alerts to be sent. By default, events are generated 24/7.

  2. Click Done and continue with the alert device actions or finish the alert.

Create Alert > Device Action

In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.

  1. On Device Action, select the horn speaker(s) you want to play your message.

  2. Select your device's notification preference (Text to Speech or Audio File).

    1. For Text to Speech, enter the desired message up to 200 characters.

    2. For Audio File, drag and drop the file or click choose a file to upload your audio clip.

  3. Click Done and continue with finish the alert.

Finish the alert

  1. Click Next on the bottom right of the configuration window once you have configured all the desired alert settings.

  2. Enter a descriptive name for the alert.

  3. Click Done and you will start to receive alerts.

Related resources

Need more help? Contact Verkada Support

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