To strengthen customers’ oversight of their campuses and sites, Verkada Guest now offers an optional security screen feature. Within Guest, administrators can enable additional screening for sex offenders, allowing staff to deny entry and alert relevant personnel via email and SMS.
Enabling Security Screen
The Security Screen feature is an option for each Guest Type that is defined under a given Guest Site.
From the Home screen in Command, the Guest Administrator or Guest Site Manager clicks on the Guest tab.
In the upper left-hand corner, select the site where you wish to enable Security Screen.
Click the Gear in the top right of the screen and click on the site's settings.
Click on (or scroll down to) Guest Types and then click on the Guest Type that should be required to complete the security screen.
Check the box next to "Scan photo ID & perform security screening" to require this Guest Type to complete the security screen and then click the X in the top right to close out of the site settings.
Repeat the last two steps for any other Guest Type that should be required to complete the security screen.
From this point on, these Guest Types will be prompted to scan their driver's license or U.S. state-issued ID.
Guest Check-In Experience
Whether the guest uses the iPad kiosk or they've scanned the QR code on their mobile device, if the guest selects a reason for visit that requires the security screen, they'll be prompted to consent to scanning their photo ID.
If the lighting in the area of the iPad kiosk is poor, the guest can tap the lightning bolt icon in the top right of the screen to temporarily brighten the screen of the iPad to better illuminate the ID card.
While precision isn't required, the ID card should be centered in the frame, take up approximately half of the framed area, and be held steady. Once detected the ID will be scanned automatically and pre-fill the following check-in page with the person's name. The guest will then be able to proceed with the rest of the check-in process.
Offender Match Validation
If there is no match, then the visitor will continue with the check-in process as usual. Should there be a potential match, Verkada Guest will prompt front desk personnel to review the event.
Note: The Offender Match Violation feature only works with US citizens.
The front desk personnel must then visually inspect the ID card provided by the guest against the information returned from the aggregated local/state sex offender registries, indicate whether or not it is a match, and provide final confirmation.
If the visitor does not match the offender, then the front desk personnel will press No and the check-in will continue as normal.
If the visitor does match the offender, then the front desk personnel will press Yes then Confirm. The guest will be denied entry and the iPad kiosk (or their mobile browser) and, if the checkbox is selected, Command will notify the host and/or other contacts as configured on the Guest site.
If however, it is necessary to admit someone that is flagged as a known offender, the Guest administrator can click on Allow guest to enter. The guest badge will print and the entry log will say “Guest was allowed to enter by [user name]”.
If a guest is denied entry to the site, the iPad kiosk will display a Denied Entry Message and notify specific contacts as configured in the site settings. To change these settings for a particular Guest site, click the Gear in the top right of the Guest interface and click on the site's settings.
Click on (or scroll down to) Denied Entry and update the Notify Contacts and Entry denied message accordingly.
If your organization has multiple Guest sites be sure to set these settings appropriately for each Guest site.
Privacy & Data Retention
The security screen feature maintains privacy with several strict security measures.
At the user level: Guest maintains strict user roles and permissions. Guest Administrators and Guest Site Managers have access to select the security screen feature. Guest Site Viewers have the ability to check-in guests, view guest logs, and confirm potential matches within the Guest interface.
At the product level: only the full name and date of birth are sent to the third-party vendor conducting the US sex offender search. The third-party database provider deletes the information used to conduct the search once completed. In addition, no imagery from Verkada Cameras or the Verkada Guest kiosk is used to do biometrics searches against registered sex offender lists.
At the infrastructure level: all customer data is stored in Verkada’s platform, and nothing is shared across customer data sets. All communications to the system are fully encrypted when in transit and rest.
Verkada Guest saves confirmed offender records in Command for 30 days by default (1 - 90 days supported). To access this retention setting, click on the Settings Gear in the top right of the Guest home screen and click on All Settings.
Click on (or scroll down to) Data Retention and set the Expire after value accordingly.
If you have not yet set up Verkada Guest, see Getting Started with Verkada Guest.