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Add a Printer to Verkada Guest
Add a Printer to Verkada Guest

Learn which printers to use with Verkada Guest and how to troubleshoot possible issues

Updated over a week ago

Before you begin

Supported printers by model

For Black & White Printing

For Color Printing

  • Brother QL820-NWB (easy setup)

  • Brother QL1110-NWB

  • Epson C4000 (Recommended)

  • Epson C3500

Supported label types and sizes


Add a printer to Verkada Guest

Required. To add a printer, you must have Guest Admin or Guest Site Manager permissions.

Get the pin code from Verkada Command

Get the pin code from Verkada Command to enter the settings menu of your tablet.

  1. Go to All Products > Guest.

  2. On the left navigation, select the Guest Settings (gear) icon.

  3. On Guest Settings:

    1. At the top, select Sites.

    2. (Optional) If you have multiple sites, you will see a site dropdown next to the Sites tab where you can select the site where you want to add a printer.

    3. Scroll down and select Printers to view the random pin code for the selected site. If you want to create your own code, you can enter a 4-digit code and click Update.

Add a printer manually via IP address (recommended)

Required. In your Guest settings, you have have your LAN toggled on to get a proper connection.

  1. Once you get the pin code from Command, on your tablet, tap and hold the bottom right corner of the app (for about 3 seconds) to display the PIN pad.

  2. Enter the PIN from Command to get to the printer settings page. It may take a few seconds to load.

  3. Tap Connect Manually.

  4. On the next screen, enter your printer's IP address to connect manually.

  5. Once you add the printer, you should see it reflected in Command in the site's Tablets section.

Add a printer via AirPrint

  1. Once you get the pin code from Command, on your tablet, tap and hold the bottom right corner of the app (for about 3 seconds) to display the PIN pad.

  2. Enter the PIN from Command to get to the printer settings page. It may take a few seconds to load.

  3. Tap Connect via AirPrint. You will see all the enabled printers.

  4. Tap the supported printer to connect.

Troubleshoot your printer

Unable to add a printer to the Guest app

If you are unable to find the printer that you want to add to Guest, we recommend the following:

  1. Ensure that you are using a supported printer.

  2. Ensure that your printer is on the same Wi-Fi network or wired network as the tablet.

  3. Plug in your printer on the wired network to ensure that it is getting a connection to the LAN.

    • After ensuring that your printer is on the same LAN, we recommend rebooting the printer.

  4. If the printer is on the same LAN as the tablet and you are still unable to see the printer, contact Verkada Support for further troubleshooting.

Unable to print badges

If you're unable to print a badge, it can be that the printer is unable to print or the Print Badge button is greyed out (as shown).

To troubleshoot:

  1. Use the Printers page in the site settings.

  2. Select the printer to see its status. Anything other than online is a problem.

  3. Verify that the printer is plugged in.

  4. Check that the iPad is on the same network as the printer. If possible, plug the printer in to the network via an ethernet cable.

  5. If the printer does not connect, contact Verkada Support.

Badges don't print in color

  1. Check that your printer model is Epson C4000 or Epson C3500.

  2. Check ink levels on the printer.

When you configure a new guest type or edit an existing one, you can customize how badges will look when printed.

Low print quality

Connect your printer via IP address, rather than AirPrint. An IP address retains better image fidelity.

Related resources


Need more help? Contact Verkada Support

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