Verkada

Your Verkada license includes enterprise support. Verkada Support is available 24/7 via <a href="#h_926781db34">live chat</a>, phone, and email.

___________________________________________________________

Before you contact Verkada Support, it is best to have a support token ready. See<a href="https://help.verkada.com/en/articles/5103976-enable-support-access"> Enable Support Access</a> for more information on creating a support token.

Log in to Verkada <a href="http://command.verkada.com/login" rel="nofollow noopener noreferrer" target="_blank">Command</a>.

At the bottom left, click <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465309858/52f36b897c8d8b57b5df0f714a0d/Screenshot+2025-04-08+at+9_25_35%E2%80%AFAM.png?expires=1753650000&amp;signature=e69196440633189953afc33afc8288508cebca958a6a94fbee4063850ef80570&amp;req=dSQhE8p%2BlIlaUfMW3Hu4gQMrLRyX1M%2BMPoh%2B%2BoGX4Nx0Tnw6J39qCahpXEmW%0A3A%3D%3D%0A" width="26" alt=""> &gt; <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465311768/b80016465ffe65129321bc74a107/Screenshot+2025-04-08+at+9_26_33%E2%80%AFAM.png?expires=1753650000&amp;signature=deeec737d2451f4bbef7054a9b2952306adee351b126513e7c3724ca24d8476b&amp;req=dSQhE8p%2FnIZZUfMW3Hu4gbRWmifEWVQU4DSxXD4r8BNm4onHKhkqRPGXb0%2F1%0AUA%3D%3D%0A" width="21" alt="">Contact Us.

- Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or</a><a href="#h_77c63344c5"> phone</a> (available 24/7).
- Verkada Sales Representative via email or phone listed for your organization.

1. Log in to Verkada <a href="http://command.verkada.com/login" rel="nofollow noopener noreferrer" target="_blank">Command</a>.
2. At the bottom left, click <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465309858/52f36b897c8d8b57b5df0f714a0d/Screenshot+2025-04-08+at+9_25_35%E2%80%AFAM.png?expires=1753650000&amp;signature=e69196440633189953afc33afc8288508cebca958a6a94fbee4063850ef80570&amp;req=dSQhE8p%2BlIlaUfMW3Hu4gQMrLRyX1M%2BMPoh%2B%2BoGX4Nx0Tnw6J39qCahpXEmW%0A3A%3D%3D%0A" width="26" alt=""> &gt; <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465311768/b80016465ffe65129321bc74a107/Screenshot+2025-04-08+at+9_26_33%E2%80%AFAM.png?expires=1753650000&amp;signature=deeec737d2451f4bbef7054a9b2952306adee351b126513e7c3724ca24d8476b&amp;req=dSQhE8p%2FnIZZUfMW3Hu4gbRWmifEWVQU4DSxXD4r8BNm4onHKhkqRPGXb0%2F1%0AUA%3D%3D%0A" width="21" alt="">Contact Us.
3. Connect with:
 - Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or</a><a href="#h_77c63344c5"> phone</a> (available 24/7).
 - Verkada Sales Representative via email or phone listed for your organization.

In Verkada Command, go to All Products &gt; Admin <img src="https://downloads.intercomcdn.com/i/o/1018863292/1aa7fad25bebad208f35f7ec/Screenshot+2024-04-11+at+10_49_58%E2%80%AFAM.png?expires=1753650000&amp;signature=c4f225f513240c0c72993447884c9a832fc7c752800272b7fa411289fbe4421a&amp;req=dSAmHsF4noNWW%2FMW3Hu4ge7pJ3zC34ZKSR%2B%2B%2FBlIpGue6UhjCxSd2DiINaEs%0A2w%3D%3D%0A" width="24" alt="">.

In the left navigation, click Support <img src="https://downloads.intercomcdn.com/i/o/1093439688/2e8edb892402266d9ff61b36/Screenshot+2024-06-25+at+2_28_06%E2%80%AFPM.png?expires=1753650000&amp;signature=37d64e680f66ee09e977435aac40a4db410d1179ba107e37494ee6e1b9ef933a&amp;req=dSAuFc19lIdXUfMW3Hu4gZI9SUn%2FBF8ypsJwd1cRP3U%2BI13RC%2BY%2F1tn9XClQ%0Asw%3D%3D%0A" width="24" alt="">.

- Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or</a><a href="#h_77c63344c5"> phone</a> (available 24/7)
- Verkada Sales Representative via email or phone listed for your organization.

1. In Verkada Command, go to All Products &gt; Admin <img src="https://downloads.intercomcdn.com/i/o/1018863292/1aa7fad25bebad208f35f7ec/Screenshot+2024-04-11+at+10_49_58%E2%80%AFAM.png?expires=1753650000&amp;signature=c4f225f513240c0c72993447884c9a832fc7c752800272b7fa411289fbe4421a&amp;req=dSAmHsF4noNWW%2FMW3Hu4ge7pJ3zC34ZKSR%2B%2B%2FBlIpGue6UhjCxSd2DiINaEs%0A2w%3D%3D%0A" width="24" alt="">.
2. In the left navigation, click Support <img src="https://downloads.intercomcdn.com/i/o/1093439688/2e8edb892402266d9ff61b36/Screenshot+2024-06-25+at+2_28_06%E2%80%AFPM.png?expires=1753650000&amp;signature=37d64e680f66ee09e977435aac40a4db410d1179ba107e37494ee6e1b9ef933a&amp;req=dSAuFc19lIdXUfMW3Hu4gZI9SUn%2FBF8ypsJwd1cRP3U%2BI13RC%2BY%2F1tn9XClQ%0Asw%3D%3D%0A" width="24" alt="">. 
3. Connect with:
 - Verkada Support via live chat, <a href="#h_77c63344c5">email,</a><a href="#h_77c63344c5"> or</a><a href="#h_77c63344c5"> phone</a> (available 24/7)
 - Verkada Sales Representative via email or phone listed for your organization.

In the top left, click <img src="https://downloads.intercomcdn.com/i/o/1092239564/f09f64a8faa52dde135a4349/Screenshot+2024-05-22+at+3_35_59%E2%80%AFPM.png?expires=1753650000&amp;signature=1fc0f919af4826f232facea6554a875c70fe785f912b24f5d04fa1c164144d96&amp;req=dSAuFMt9lIRZXfMW3Hu4gTwNaccbMVBFPrcCC2rjvey9pOnU9eQiIuiEqgAN%0AUQ%3D%3D%0A" width="20" alt="">.

At the bottom, tap <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465309858/52f36b897c8d8b57b5df0f714a0d/Screenshot+2025-04-08+at+9_25_35%E2%80%AFAM.png?expires=1753650000&amp;signature=e69196440633189953afc33afc8288508cebca958a6a94fbee4063850ef80570&amp;req=dSQhE8p%2BlIlaUfMW3Hu4gQMrLRyX1M%2BMPoh%2B%2BoGX4Nx0Tnw6J39qCahpXEmW%0A3A%3D%3D%0A" width="20" alt=""> Help &gt; Live Chat <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465311768/b80016465ffe65129321bc74a107/Screenshot+2025-04-08+at+9_26_33%E2%80%AFAM.png?expires=1753650000&amp;signature=deeec737d2451f4bbef7054a9b2952306adee351b126513e7c3724ca24d8476b&amp;req=dSQhE8p%2FnIZZUfMW3Hu4gbRWmifEWVQU4DSxXD4r8BNm4onHKhkqRPGXb0%2F1%0AUA%3D%3D%0A" width="21" alt="">.

1. Tap Messages to open an existing case. 
2. Tap Send us a Message to start a new chat.

1. Open your Verkada Command app.
2. In the top left, click <img src="https://downloads.intercomcdn.com/i/o/1092239564/f09f64a8faa52dde135a4349/Screenshot+2024-05-22+at+3_35_59%E2%80%AFPM.png?expires=1753650000&amp;signature=1fc0f919af4826f232facea6554a875c70fe785f912b24f5d04fa1c164144d96&amp;req=dSAuFMt9lIRZXfMW3Hu4gTwNaccbMVBFPrcCC2rjvey9pOnU9eQiIuiEqgAN%0AUQ%3D%3D%0A" width="20" alt="">.
3. At the bottom, tap <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465309858/52f36b897c8d8b57b5df0f714a0d/Screenshot+2025-04-08+at+9_25_35%E2%80%AFAM.png?expires=1753650000&amp;signature=e69196440633189953afc33afc8288508cebca958a6a94fbee4063850ef80570&amp;req=dSQhE8p%2BlIlaUfMW3Hu4gQMrLRyX1M%2BMPoh%2B%2BoGX4Nx0Tnw6J39qCahpXEmW%0A3A%3D%3D%0A" width="20" alt=""> Help &gt; Live Chat <img src="https://downloads.intercomcdn.com/i/o/q5re5q6g/1465311768/b80016465ffe65129321bc74a107/Screenshot+2025-04-08+at+9_26_33%E2%80%AFAM.png?expires=1753650000&amp;signature=deeec737d2451f4bbef7054a9b2952306adee351b126513e7c3724ca24d8476b&amp;req=dSQhE8p%2FnIZZUfMW3Hu4gbRWmifEWVQU4DSxXD4r8BNm4onHKhkqRPGXb0%2F1%0AUA%3D%3D%0A" width="21" alt="">.
 1. Tap Messages to open an existing case. 
 2. Tap Send us a Message to start a new chat.

Learn how to contact Verkada Support or Sales for help and questions

Contact Verkada Support

Support

Datasheets

Try Verkada

Webinars

Partners

Command

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Email	[email protected]
Phone	North America: +1 (650) 514-2500 Latin America: +52 55 9990 8275 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300

Contact Verkada Support

Contact Verkada Support

Command navigation

Admin page

Command app

Contact details