Verkada's D30, D50, CD51/52/53, CD61/62/63, CB51/52, CB61/62 CH52, and CY53 cameras are equipped with a varifocal lens to zoom and focus. Optical zoom is meant to adjust the field of view during installation, not for continual adjustments. To zoom in on live or historical views, use digital zoom.
You must have Site Admin permissions to zoom or focus a camera. See Roles and Permissions for Cameras for more information.
Use optical zoom
In Verkada Command, go to All Products > Cameras
.Select the camera footage you want to view.
At the bottom left, click the SQ/HQ dropdown and select Optical Zoom.
Use the slider to adjust the zoom.
It can take 30–45 seconds to fully complete the zoom adjustment and auto-focus cycle.
Use autofocus
Fix blurry images with autofocus
A camera attempts to skillfully focus on several regions. In the event that an image is blurry, reapply the Auto Focus feature to bring the image into focus.
In Verkada Command, go to All Products > Cameras
.Select the camera footage you want to view.
At the bottom left, click the SQ/HQ dropdown and select Autofocus.
Wait while the camera skillfully focuses the image.
Fix a blurry image with a custom focal point
If the image is still blurry after running Autofocus, or you want to select a certain object as the focal point, you can set a custom focal point.
In Verkada Command, go to All Products > Cameras
.Select the camera footage you want to view.
At the bottom right, click Settings
.Under Device, select Autofocus > Custom
Hover over the image of the camera feed and select Change Focus Point.
Select the desired focus point from the grid; the changes should autosave.
Click Done.
Use manual focus
In Verkada Command, go to All Products > Cameras
.Select the camera footage you want to view.
At the bottom left, click the SQ/HQ dropdown and select Manual Focus.
Use the slider to manually focus the camera.
Note: It may take a few seconds for the camera to focus on the image.
Troubleshooting tips
If none of the steps above work, try zooming in slightly and then run the autofocus feature.
In Verkada Command, go to All Products > Cameras
.Select the camera footage you want to view.
At the bottom left, click the SQ/HQ dropdown and select Optical Zoom.
Click
on the zoom slider a few times.Wait for the optical zoom to adjust.
At the bottom left, click the SQ/HQ dropdown and select Autofocus.
Wait for the autofocus to finish.
If you are still having issues, contact Verkada Support for assistance.
Need more help? Contact Verkada Support.