Motion Notifications can be used to alert users when motion or people are detected in the camera's field of view. Alerts can be customized to trigger during specific times of day and on specific days of the week, providing actionable information to administrators without requiring active monitoring. Users will be notified of relevant and actionable events. Motion Notifications save time and increase the productivity of security and facilities personnel.

This article provides the following information:

  • Defines Motion Notification modes
  • Motion Notification configuration steps
  • Enabling alerts
  • A sample configuration

Motion Notification Modes

There are two concepts to understand in regards to Motion Notification; the frame, and the region of interest. They are important because of how Motion Notification filters for motion or people. 

  • The frame is everything you see when viewing a camera.
  • The region of interest is a selected zone within the frame that Motion Notification filters for movement.

Motion Notification uses the region of interest to filter for motion and the frame to filter for people. Therefore there are two configurable modes.

  • Alert on motion: Only alert when there is motion in a selected region of interest
  • Alert on motion and people: Only alert when there is motion in a selected region of interest or a if person is detected anywhere in the frame

These two modes give the ability to customize what is considered a relevant event to trigger an alert.

Configure Motion Notifications 

The first step in setting up Motion Notifications, is to define what should trigger an alert and when the alert should be sent. The steps to configure Motion Notifications are as follows:

  1. Click on Cameras
  2. Click on the camera that you want to enable motion notifications on
  3. Click the Info button
  4. Click on Settings
  5. Click on Motion Notifications
  6. Toggle Send notifications when motion is detected
  7. Select the region of interest in the image
  8. (Optional) Select additional regions of interest by holding down the shift key and selecting additional region
  9. (Optional) select the 'FILTER BY People' check box if you want to alert on people in the frame
  10. (Optional) To receive alerts during a specific time & day window, enable 'Only notify during a specified time window' and configure the window start and end time/day(s) you would like the alerts
  11. (Optional) To add different time profiles on different days, click the '+ Add Another' option after completing the step above
  12. Click 'Apply' when done

Configuration notes

  • Admin permissions are required to configure Motion Notifications on a camera
  • There can only be one Motion Notification configuration per camera which applies to all users in the organization

Enabled Alerts

After Motion Notifications are configured, viewers or admins can configure their Notification preferences to receive SMS or email alerts for motion on their individual user account. Once a user receives an alert, they can click through to Command to view a 20-second clip of the motion event. Within Command, users can take snapshots, zoom, or archive the clip within their account. The steps to enable alerts are as follows:

  1. Go to the alerts page by clicking the bell icon in the top right and See All Notifications
  2. Click the gear icon under the bell icon in the top right.
  3. Check the SMS and Email boxes for Camera motion detected

Alert notes

  • Once a notification is sent, the system will wait 2 minutes before sending another notification
  • Email alerts include a snapshot of the motion so that recipients can easily see a preview of what happened and link to a 20-second clip of the motion event
  • SMS provide a link to a 20-second clip of the motion event

Configuration example

In this example, we configure Motion Notifications to send an email and SMS alerts on Saturday & Sunday all day. On Monday - Friday only 9pm - midnight. If motion is detected in a building entrance door or if a person detected. 

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