Motion events can be used to alert users when motion or people are detected in the camera's field of view. Alerts can be customized to trigger during specific times of day and on specific days of the week, providing actionable information to administrators without requiring active monitoring. Users will be notified of relevant and actionable events. Motion events save time and increase the productivity of security and facilities personnel.

Motion Notification Modes

There are two concepts to understand in regards to motion events; the frame, and the region of interest. They are important because of how motion events filter for motion or people/vehicles. 

  • The frame is everything you see when viewing a camera

  • The region of interest is a selected zone within the frame that motion event filter for movement

Motion events use the region of interest to filter for motion and the frame to filter for people. Therefore there are three configurable modes.

  • Alert on motion: Only alert when there is motion in a selected region of interest

  • Alert on motion and people: Only alert when there is motion in a selected region of interest and if a person is detected anywhere in the frame

  • Alert on motion and vehicle: Only alert when there is motion in a selected region of interest and if a vehicle is detected anywhere in the frame

These modes give the ability to customize what is considered a relevant event to trigger an alert.

Configure Motion Events 

The first step in setting up motion events is to define what should trigger an alert and when the alert should be sent. The steps to configure motion events are as follows:

  1. Select the camera you want to configure

  2. Select Settings

  3. Select Events

  4. Toggle Motion Events

  5. (Optional) Select the checkmark next to the People and/or Vehicles checkboxes if you want to only receive alerts when people/vehicles are detected in the frame

  6. (Optional) Select Specify Regions to set the area(s) of the cameras field of view you want the camera to alert on

    Note: This will default to the entire image if not configured

  7. (Optional) To receive alerts during a specific time & day window, toggle on Only notify during a specified time window and configure the desired start and end time/day(s) for the alerts

  8. (Optional) To add additional time windows click the + Add Another option after completing the step above

Configuration notes

  • Site Admin permissions are required to configure Motion Events on a camera

  • There can only be one Motion Event configuration per camera which applies to all users in the organization

Enabled Alerts

After motion events are configured, viewers and admins can configure their notification preferences to receive SMS and/or email alerts for motion on their individual user account. Once a user receives an alert, they can click the link in the alert to view a 20-second clip of the motion event. Within Command, users can take snapshots, zoom, and archive the clip within their account. The steps to enable alerts are as follows:

  1. Select the Events page

  2. Select the bell icon next to Cameras

  3. Check the SMS and Email boxes for Motion

Alert notes

  • Once a alert is sent, the system will wait 2 minutes before sending another alert

  • Email alerts include a snapshot of the motion so that recipients can easily see a preview of what happened and link to a 20-second clip of the motion event

  • SMS provide a link to a 20-second clip of the motion event

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